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Customer Service Engineer Jobs in Colorado (NOW HIRING)

TRUMPF

Field Service Engineer

Denver, CO

$27.94 - $44.24/hr

Field Service Engineer Duties & Responsibilities ... Work closely with customers and machines to ensure equipment operates within expected tolerance.

RingCentral, Inc.

Service Engineer - ACE

Denver, CO · On-site

$250/day

At RingCentral , we believe the best customer experiences happen when humans and AI work together ... We're currently looking for a Service Engineer who will act as the vital link between our customers ...

RINGCENTRAL

Service Engineer - ACE

Denver, CO

$250/day

At RingCentral , we believe the best customer experiences happen when humans and AI work together ... We're currently looking for a Service Engineer who will act as the vital link between our customers ...

Lancesoft

Service Engineer

Colorado Springs, CO · On-site

$41.61/hr

Experience supporting servers or data center hardware in a field, enterprise, or customer-facing ... field service, or data center roles Associate or bachelor's degree in IT or related field (or ...

Formfactor

Principal Field Service Engineer

Boulder, CO

$72K - $94K/yr

The company serves customers through its network of facilities in Asia, Europe, and North America ... We are seeking a Principal Field Service Engineer with a strong background in customer service and ...

Orion Talent

Field Service Engineer I

Denver, CO · On-site

$27/hr

Description The Field Service Engineer I installs, maintains, troubleshoots, repairs, calibrates ... Build strong customer relationships with hospital and laboratory personnel * Utilize diagnostic ...

TRUMPF

Field Service Engineer

Denver, CO · On-site

Document customer machine information and technical conditions and make improvement suggestions. * Train customers to operate and/or service machines to ensure maximum productivity. * Act as a TRUMPF ...

Intuitive Surgical

Field Service Engineer 2

Denver, CO

$37/hr

As a Field Service Engineer 2, you will have the opportunity to work closely with our valued customers, providing technical expertise, resolving issues, and delivering outstanding support. Join us in ...

Intuitive

Field Service Engineer 2

Denver, CO · On-site

As a Field Service Engineer 2, you will have the opportunity to work closely with our valued customers, providing technical expertise, resolving issues, and delivering outstanding support. Join us in ...

Intuitive

Field Service Engineer 2

Denver, CO · On-site

As a Field Service Engineer 2, you will have the opportunity to work closely with our valued customers, providing technical expertise, resolving issues, and delivering outstanding support. Join us in ...

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Showing results 1-20

All JobsCustomer Service Engineer JobsCustomer Service Engineer Jobs in Colorado

Customer Service Engineer information

See Colorado salary details

$41K

$82.6K

$114.1K

How much do customer service engineer jobs pay per year?

As of Jul 18, 2026, the average yearly pay for customer service engineer in Colorado is $82,616.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,600.00 and $94,600.00 per year, depending on experience, location, and employer.

What engineers make $300,000 a year?

Senior-level engineers in specialized fields such as software engineering, petroleum engineering, and aerospace engineering can earn $300,000 or more annually, especially with extensive experience, advanced skills, and working in high-demand industries or leadership roles. Compensation often includes base salary, bonuses, and stock options, particularly in technology and energy sectors.

What is the difference between Customer Service Engineer vs Field Service Technician?

AspectCustomer Service EngineerField Service Technician
CredentialsTechnical certifications, relevant degreesTechnical certifications, relevant degrees
Work EnvironmentCustomer sites, offices, remote supportOn-site at customer locations, service centers
Employer & IndustryTech companies, manufacturing, healthcareManufacturing, telecom, industrial sectors
Primary FocusCustomer support, troubleshooting, technical assistanceInstalling, repairing, maintaining equipment

Customer Service Engineers and Field Service Technicians both require technical skills and certifications, often work on-site at customer locations, and serve similar industries. The main difference is that Customer Service Engineers focus more on technical support and troubleshooting, while Field Service Technicians primarily handle installation and repairs.

What do customer engineers do?

Customer Service Engineers diagnose, repair, and maintain technical equipment and systems for clients. They often provide on-site support, troubleshoot issues, and ensure products function correctly, requiring technical skills and knowledge of relevant tools and protocols.

What does a customer service engineer do?

A customer service engineer provides technical support and assistance to clients by troubleshooting hardware and software issues, often working directly with customers to resolve problems. They may also install, maintain, and upgrade equipment, and require strong communication skills and technical knowledge of relevant products or systems. The role often involves working in a technical environment and may require certifications or training in specific technologies.

What are Customer Service Engineers?

Customer Service Engineers are professionals who provide technical support and assistance to customers using a company's products or services. They diagnose and resolve technical issues, perform maintenance, and may also install new equipment or software. Their goal is to ensure customer satisfaction by addressing concerns efficiently and maintaining the performance of products. Customer Service Engineers often work in industries such as technology, manufacturing, or telecommunications, acting as a bridge between customers and the company’s technical teams.

What are the key skills and qualifications needed to thrive as a Customer Service Engineer, and why are they important?

To thrive as a Customer Service Engineer, you need strong technical troubleshooting abilities, a background in engineering or IT, and relevant technical certifications such as CompTIA A+ or vendor-specific credentials. Familiarity with ticketing systems, remote diagnostic tools, and customer relationship management (CRM) software is commonly required. Excellent communication, patience, and problem-solving skills help build rapport with clients and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, minimizing downtime, and maintaining positive client relationships.

What engineer makes $500,000 a year?

A highly experienced and specialized engineer, such as a senior software engineer, petroleum engineer, or aerospace engineer in senior or executive roles, can earn $500,000 or more annually. These roles often require advanced skills, certifications, and extensive industry experience, and may include bonuses or stock options that contribute to total compensation.

How does a Customer Service Engineer typically collaborate with technical and non-technical teams to resolve client issues?

Customer Service Engineers often act as a bridge between customers, technical teams, and non-technical stakeholders. They gather detailed information from clients about technical problems, translate this feedback into actionable tasks for engineering or IT teams, and communicate solutions back to customers in clear, accessible terms. This role requires strong interpersonal and problem-solving skills, as well as the ability to manage expectations and ensure timely issue resolution. Regular collaboration meetings and the use of ticketing systems are common practices to streamline communication and track progress.
What are popular job titles related to Customer Service Engineer jobs in Colorado? For Customer Service Engineer jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Customer Service Engineer jobs in Colorado look for? The top searched job categories for Customer Service Engineer jobs in Colorado are:
Customer Service Engineer jobs near you

Field Service Engineer

Nissin Ion Equipment USA, Inc.

Colorado Springs, CO

$43.27 - $64.94/hr

Full-time

Re-posted 21 days ago

Job description

The Field Service Engineer is responsible for providing technical support, installation, maintenance, and troubleshooting of ion implantation equipment at customer sites. This position requires a strong commitment to customer satisfaction, effective communication skills, and the ability to diagnose and resolve complex mechanical, electrical, and vacuum system issues. Will support and expanding business with a newly onboarded customer. This position may be based in either Colorado Springs, Colorado or Austin, Texas, depending on business needs. The role requires both domestic and international travel. Relocation assistance may be available for qualified candidates. 
 
The role requires regular collaboration with international team members and the ability to communicate clearly and professionally across diverse teams and cultures. The Field Service Engineer is expected to contribute to a positive and respectful work environment and to consistently represent and uphold the professional standards and reputation of Nissin Ion Equipment USA, Inc. and Nissin Ion Equipment Co., Ltd. in all customer interactions.
 
Job Duties and Key Responsibilities: 
 
  • Perform installation, start-up, qualification, maintenance, and repair of ion implantation equipment at customer sites
  • Diagnose and troubleshoot mechanical, electrical, and vacuum system issues, utilizing schematics, manuals, and diagnostic tools
  • Execute preventive maintenance (PM) procedures and equipment upgrades in accordance with company standards
  • Respond to service calls and minimize equipment downtime through effective problem resolution
  • Accurately document service activities, including field service reports, parts usage, and technical findings
  • Interface directly with customers to provide status updates, technical explanations, and recommendations
  • Support root cause analysis and implement corrective and preventive actions (CAPA)
  • Maintain and manage assigned tools, test equipment, and service inventory
  • Ensure compliance with all safety standards, including customer LOTO (Lockout/Tagout), electrical safety, and site-specific requirements
  • Assist in equipment acceptance testing, process qualification, and performance validation activities
  • Provide basic operational guidance and training to customer personnel when required
  • Escalate complex technical issues to engineering or factory support teams as appropriate
  • Support installation planning, including site readiness verification and coordination with logistics teams
  • Participate in continuous improvement initiatives to enhance service quality, reliability, and efficiency
  • Maintain a high level of professionalism, representing NIUSA positively at all customer sites

Qualifications

  • Preferred: Bachelor’s degree in electronics, Mechanical, or Software Engineering, or a related field. 
  • Preferred: 5+ years of experience in ion implanter systems.
  • Preferred: Knowledge of ion implanter principles and practices.
  • Strong troubleshooting skills across mechanical, electrical, and vacuum technologies.
  • Ability to read and interpret electrical schematics, mechanical drawings, and technical documentation.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers, vendors, and global team members.
  • Ability to work independently, prioritize tasks, and operate with minimal supervision.
  • Experience working effectively with diverse, global, and cross-cultural teams.
  • Strong analytical skills, including data gathering, analysis, and interpretation.
  • Proficiency with PCs and standard business software (Microsoft Word, Excel, PowerPoint, Google Workspace, and MS Teams).
  • Ability to maintain confidentiality and handle sensitive information.
  • Valid driver’s license.
 
Work Environment & Travel:
This position may be based in either Colorado Springs, Colorado or Austin, Texas depending on business needs and will require significant domestic travel on a regional basis.  Travel internationally may also be required as needed and directed by management. 
 
Additional Expectations:
The successful candidate will play a key role in strengthening customer relationships and enhancing the reputation of NIUSA and Nissin Ion Equipment Co., Ltd. within the semiconductor industry.
 
Compensation:
Non-Exempt Employee
Range: $43.27 to $64.94 an hour.
 
Compensation may vary depending on a number of factors, including a candidate’s experience, qualifications, skills, competencies and location. Base pay is one part of the total compensation and benefits package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives.​  
 
Relocation Assistance: 
We are open to providing relocation assistance for the right candidate.
 
Working Conditions:  
Stand by for potential urgent customer calls 24 hours a day, in cooperation with management staff. 
The customer will produce their product(s) in a clean room. The employee will often be required to enter the clean room and follow all customer clean room protocols. The employee should be prepared to work a 12-hour shift if required. The shift will include long-periods of standing and will be subjected to the customer’s fab environment. At times a heavy item may need to be replaced. The employee will be required at times to lift as much as 50 pounds or the specific weight limits specified by the supplier of the part. The employee is expected to follow all Nissin and site safety rules to include but not be limited to lock-out tagout, two-man worker rule and proper gas handling. The FSE will not be required to replace toxic gas bottles unless an agreement is made between NIUSA and the customer. Such work will only be performed after a physician’s approval and after specialized training. 
 
About Nissin Ion Equipment USA, Inc.
Nissin Ion Equipment USA, Inc. (NIUSA) is a multi-national company supplying and supporting state-of-the ion implanters and flat panel display equipment. Nissin Ion has multiple subsidiaries supporting their equipment which is supplied to the world's leading foundry, logic, memory and flat panel display companies.
NIUSA has two locations in the United States. The sales and service office is located in Austin, Texas while the R&D and applications office is located in Billerica, Massachusetts. Please visit for more info: https://www.nissinimplanter.com/.
 
NIUSA is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, disability, age, genetics, protected veteran status, or any other characteristic protected by law. 
About Sumitomo Electric Group:
Since the founding of Sumitomo Electric Industries, Ltd. in 1897 with copper wire production, we have developed many new technologies and products through innovative R&D activities based on Sumitomo Electric manufacturing technologies for electric wires and power cables.  With more than 320 subsidiaries worldwide, we continue to introduce a wide variety of products that fulfill the expectations of society in five business fields: Automotive, Information & Communications, Electronics, Environment & Energy, and Industrial Materials.
To learn more about Sumitomo Electric Group, please visit www.sumitomoelectric.com.
 

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