Customer Service Dispatch Coordinator Jobs (NOW HIRING)

Dispatch Coordinator

Location: Onsite | Greenwood Village, Co

Keep Freight Moving. Solve Problems. Make an Impact.

Are you a transportation professional who thrives on coordinating loads, communicating with drivers and carriers, and ensuring freight moves efficiently from pickup to delivery? We're looking for a Dispatch Coordinator to join our team onsite in Montana and play a critical role in managing truck transportation operations across manufacturing facilities in the United States and Canada.

In this role, you'll be the central point of communication between carriers, operations teams, and customers, ensuring shipments are scheduled, dispatched, tracked, and delivered on time. If you're energized by fast-paced logistics environments, enjoy solving transportation challenges, and take pride in keeping freight moving, we'd love to speak with you.

Why You'll Love This Opportunity

• Be the key link between carriers, operations, and customers.
• Manage daily truckload and LTL freight movements across North America.
• Build strong relationships with carriers, brokers, and transportation partners.
• Gain exposure to domestic and cross-border shipping operations.
• Help improve freight efficiency, service levels, and transportation costs.
• Work with transportation management systems (TMS), ERP platforms, and freight analytics tools.
• Join a collaborative team that values accountability, teamwork, and continuous improvement.
• Grow your career within transportation, logistics, supply chain, and operations.

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What You'll Do Dispatch & Transportation Coordination

• Schedule and dispatch truckload (TL), less-than-truckload (LTL), and rail shipments.
• Coordinate daily pickup and delivery appointments with carriers, drivers, warehouses, and customers.
• Monitor shipment status from pickup through final delivery.
• Track freight movements and proactively resolve delays, service disruptions, and scheduling conflicts.
• Communicate with drivers and carriers regarding load updates, routing changes, and delivery timelines.
• Secure freight quotes and coordinate transportation capacity to meet customer requirements.
• Support carrier sourcing efforts and assist with freight bidding activities.
• Coordinate equipment positioning and transportation requirements across multiple locations.
• Assist with cross-border transportation and customs-related freight movements.

Carrier Management & Customer Service

• Build and maintain strong relationships with carriers, brokers, and transportation providers.
• Evaluate carrier performance and service reliability.
• Support carrier onboarding and setup processes.
• Provide timely shipment updates and exceptional service to internal and external customers.
• Participate in carrier reviews and transportation planning discussions.

Freight Analysis & Problem Resolution

• Review transportation costs, freight bills, and carrier invoices for accuracy.
• Research and resolve billing discrepancies and freight-related issues.
• Assist with freight claims, damage investigations, and corrective actions.
• Monitor key transportation performance metrics including:
  • On-time pickups
  • On-time deliveries
  • Transit performance
  • Carrier service levels

Systems & Administrative Support

• Maintain carrier rates, contracts, insurance documentation, and transportation records.
• Update freight rates and transportation data within TMS and ERP systems.
• Generate transportation reports and support operational analytics.
• Assist with transportation planning, budgeting, and continuous improvement initiatives.
• Provide backup support for critical logistics and supply chain functions.

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What We're Looking For in a Dispatch Coordinator Required Qualifications for a Dispatch Coordinator

• High school diploma or equivalent.
• 2+ years of experience in trucking, dispatch, logistics coordination, freight brokerage, or transportation operations.
• Experience coordinating truckload (TL) and LTL shipments.
• Strong understanding of carrier relations and freight movement processes.
• Excellent communication and customer service skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• High level of organization and attention to detail.
• Proficiency with Microsoft Office, especially Excel.

Preferred Qualifications for a Dispatch Coordinator

• Experience working in a dispatch, freight brokerage, trucking, manufacturing, or industrial environment.
• Experience with ERP systems such as Microsoft Dynamics or similar platforms.
• Familiarity with freight rates, transportation costs, and carrier negotiations.
• Experience analyzing transportation metrics and service performance.
• Knowledge of cross-border freight and customs processes.

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What Success Looks Like

As a Dispatch Coordinator, you'll become a trusted transportation expert who keeps freight moving efficiently, supports carrier partnerships, and ensures customers receive exceptional service. You'll play a vital role in preventing delays, solving transportation challenges, and helping drive a high-performing logistics operation.

If you enjoy dispatching loads, working directly with carriers and drivers, solving logistics challenges, and making a real impact on daily transportation operations, we encourage you to apply.