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Customer Service Coordinator Jobs in Rialto, CA (NOW HIRING)

Astrophysics Inc.

Customer Service Coordinator

Walnut, CA · On-site

$18.50 - $20.50/hr

The Customer Service Coordinator serves as the first point of contact for all incoming service inquiries, directing customer calls and emails to the appropriate technician. This role is essential in ...

Tjx

Customer Service Coordinator

La Verne, CA

$17.90 - $18.40/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all ...

Tjx

Customer Service Coordinator

La Verne, CA · On-site

$17.90 - $18.40/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all ...

TJX Companies

Customer Service Coordinator

La Verne, CA · On-site

$17.90 - $18.40/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all ...

TJX Companies

Customer Service Coordinator

La Verne, CA · On-site

$17.90 - $18.40/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all ...

TJX Companies

Customer Service Coordinator

La Verne, CA

$17.90 - $18.40/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all ...

Ingersoll Rand

Service Coordinator

La Verne, CA · On-site

$19.75 - $25/hr

This position is a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator is responsible for delivering exceptional ...

Ingersoll Rand

Service Coordinator

Claremont, CA · On-site

$19.50 - $24.75/hr

This position is a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator is responsible for delivering exceptional ...

Ingersoll Rand

Service Coordinator

Ontario, CA · On-site

$20 - $25.50/hr

This position is a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator is responsible for delivering exceptional ...

Quinn Company

Service Coordinator

Riverside, CA

$21 - $24/hr

The Service Coordinator plays a key role in supporting both customers and technicians by ensuring efficient communication, accurate work order management, and timely job updates. This position is ...

Ingersoll Rand

Service Coordinator

Pomona, CA · On-site

$20 - $25.50/hr

This position is a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator is responsible for delivering exceptional ...

Quinn CO

Service Coordinator

Riverside, CA · On-site

$21 - $24/hr

The Service Coordinator plays a key role in supporting both customers and technicians by ensuring efficient communication, accurate work order management, and timely job updates. This position is ...

Quinn Company

Service Coordinator

City Of Industry, CA · On-site

$20 - $25.25/hr

The Service Coordinator has primary responsibility for customer and technician communication, keeping current with the job status and communicating this status to the customer daily. Starting wage ...

Quinn Company

Service Coordinator

City Of Industry, CA · On-site

$20 - $25.25/hr

The Service Coordinator has primary responsibility for customer and technician communication, keeping current with the job status and communicating this status to the customer daily. Wages Starting ...

Quinn Company

Service Coordinator

Riverside, CA · On-site

$21 - $24/hr

The Service Coordinator plays a key role in supporting both customers and technicians by ensuring efficient communication, accurate work order management, and timely job updates. This position is ...

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All JobsCustomer Service JobsCustomer Service Coordinator JobsCustomer Service Coordinator Jobs in Rialto, CA

Customer Service Coordinator information

See Rialto, CA salary details

$12

$20

$28

How much do customer service coordinator jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer service coordinator in Rialto, CA is $20.33, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $22.64 per hour, depending on experience, location, and employer.

What is a customer service coordinator?

Customer service coordinators handle client inquiries and complaints about the company’s products and services. They take calls or respond to emails from clients, answering questions, checking on order processing, or resolving complaints or disputes. When the issue is beyond the authority of the customer service coordinator, they discuss the problem with a supervisor to find an acceptable solution for the client. The primary goal of customer service coordinators is to ensure client satisfaction. Qualifications for this position include a high school diploma or equivalent and experience in retail or other customer service industry.

What skills do you need to be a customer service coordinator?

To thrive as a Customer Service Coordinator, you need strong communication skills, organizational abilities, and a background in customer service, often supported by a high school diploma or associate degree. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Problem-solving, patience, and the ability to manage multiple tasks under pressure are standout soft skills for this role. These competencies are vital for efficiently resolving customer issues, ensuring satisfaction, and maintaining smooth operations within a service-focused environment.

How does a customer service coordinator typically collaborate with other departments to resolve customer issues?

Customer Service Coordinators frequently work cross-functionally, partnering with teams such as Sales, Logistics, and Technical Support to resolve customer inquiries efficiently. For example, if a customer has a product delivery concern, the coordinator will liaise with the warehouse or shipping department to investigate and expedite a solution. Effective communication and a proactive approach are essential, as coordinators often serve as the main point of contact between the customer and internal teams. This collaboration ensures that customers receive timely and accurate information, fostering positive relationships and customer satisfaction.

What is the difference between Customer Service Coordinator vs Customer Support Specialist?

AspectCustomer Service CoordinatorCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; certifications in customer service or technical support
Work EnvironmentOffice settings, call centers, retail environmentsCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, healthcare, finance, hospitalityTechnology, software, telecommunications, e-commerce
Common Search & ComparisonCustomer Service Coordinator vs Customer Support Specialist

The main difference is that Customer Service Coordinators often handle a broader range of customer interactions, including scheduling and coordination, while Customer Support Specialists typically focus on technical support and troubleshooting. Both roles require strong communication skills and customer service experience, but their specific responsibilities and work environments differ slightly.

More about Customer Service Coordinator jobs

What are the most commonly searched types of Customer Service jobs in Rialto, CA?

The most popular types of Customer Service jobs in Rialto, CA are:

What are popular job titles related to Customer Service Coordinator jobs in Rialto, CA?

For Customer Service Coordinator jobs in Rialto, CA, the most frequently searched job titles are:

What job categories do people searching Customer Service Coordinator jobs in Rialto, CA look for?

The top searched job categories for Customer Service Coordinator jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Customer Service Coordinator jobs?

Cities near Rialto, CA with the most Customer Service Coordinator job openings:

Customer Service Coordinator jobs near you
Infographic showing various Customer Service Coordinator job openings in Rialto, CA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,286 per year, or $20.3 per hour.

Customer Service Coordinator

Astrophysics Inc.

Walnut, CA • On-site

$18.50 - $20.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Astrophysics Inc. is a global leader in X-Ray security inspection systems, dedicated since 2002 to making the world safer through advanced screening technology. Our systems protect critical infrastructure in over 150 countries, serving airports, government buildings, military bases, and more. We are a fast-growing, dynamic company seeking a Customer Service Coordinator to join our headquarters in City of Industry, CA.
Job Summary:
The Customer Service Coordinator serves as the first point of contact for all incoming service inquiries, directing customer calls and emails to the appropriate technician. This role is essential in ensuring prompt, accurate communication and maintaining a positive customer experience. The representative supports the service team by managing claims, following up with customers, and tracking resolution progress.
Essential Functions:
  • Manage daily customer service operations, receiving and directing customer inquiries by phone and email to the appropriate technician or internal team.
  • Collect and document essential customer information, including serial numbers, contact details, and a summary of the issue.
  • Enter and manage service claims in HubSpot CRM, ensuring accuracy and timely updates.
  • Follow up on open claims and provide customers with updates until resolution is reached.
  • Monitor and respond to incoming emails, ensuring all communication is timely and professional.
  • Conduct follow-up calls and surveys after installations or service visits to gather customer feedback.
  • Process service claims and orders ensuring timely closure of claims, escalating delays when necessary.
  • Make and manage a high volume of calls while maintaining professionalism and customer focus.
  • Submit regular reports to management summarizing claim activity, response times, and customer feedback.
  • Collaborate with team members and technicians to streamline internal communication and improve service response time.
  • Monitor service performance and maintain key metrics, preparing routine reports to support operational visibility.
  • Provide timely feedback to management on service failures and customer concerns.
  • Follow all applicable Quality Management System documents (ISO9001:2000); work in compliance with the Quality Policy and to ensure that the Quality Objectives are met.

Education and Experience:
  • Associate's Degree or equivalent.
  • 0-2 years of related experience.
  • Equivalent combination of education and experience.
  • Bilingual in Spanish is a plus.
  • Previous customer service experience in a call center or technical environment preferred.
  • Proficiency with CRM platforms such as HubSpot.
  • Strong verbal and written communication skills.
  • Excellent organizational and follow-up abilities.
  • Fast and accurate typing skills.

Position Type/Expected Hours of Work:
  • Non-exempt
  • Full-Time
  • Hours: 8am - 5pm
  • (Hours subject to change depending on the needs of the business)

Benefits & Perks:
  • Excellent medical, dental and vision benefits
  • 401K plan with 4% employer match
  • 11 paid holidays, 10 PTO days
  • Free donuts on Fridays, company luncheons and year end party!

Be part of a meaningful security mission with opportunities for personal and professional growth and development. Join our Astrophysics family today!
Equal Opportunity Employer
Astrophysics Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. For accommodation requests, please contact Human Resources at (909) 598-5488.

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