ZipRecruiter

Log In

1

Customer Service Chat Support Jobs in Arizona (NOW HIRING)

Benepass

Manager, Customer Experience

Chandler, AZ · On-site

We are launching live phone and chat support while significantly expanding the size of the team ... You will use data to manage channel performance, service levels, capacity, quality, productivity ...

Infomatics, Inc

Customer Service Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

Communicate with customers via phone, email and chat * Provide knowledgeable answers to questions about product, pricing and availability * Work with internal departments to meet customer's needs

Labcorp

Customer Service Lab Support

Phoenix, AZ · On-site

$17.25 - $23/hr

Associates degree * 2 years or more of experiencein the healthcare industry, such as a physician's office,clinic or hospital * 2 yearsor more ofexperiencein customer service Additional Job Standards

DYOPATH

Desktop Support Analyst II

Tucson, AZ

$30/hr

Troubleshoot issues via in-person, phone, or chat support * Manage and resolve tickets using ... Strong customer service mindset Other Requirements * Valid driver's license with acceptable driving ...

New

CoolSys

Customer Service Representative

Phoenix, AZ · On-site

$18 - $23/hr

... support to customers by addressing their inquiries, resolving issues, and ensuring a positive ... Respond to customer inquiries via phone, email, live chat, or social media in a professional and ...

previous page

Showing results 41-60

All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in Arizona

Customer Service Chat Support information

See Arizona salary details

$11

$17

$26

How much do customer service chat support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer service chat support in Arizona is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.47 per hour, depending on experience, location, and employer.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

How much does a customer service chat support agent make?

Customer service chat support agents typically earn an average hourly wage ranging from $12 to $20, depending on experience, location, and the company. Salaries can also include benefits such as flexible schedules and remote work options, with some roles offering performance-based bonuses.

How do you become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer support software. Some employers may prefer prior experience in customer service or related fields, and training is often provided on the job to familiarize agents with company policies and tools.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.

What are popular job titles related to Customer Service Chat Support jobs in Arizona?

For Customer Service Chat Support jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Customer Service Chat Support jobs in Arizona look for?

The top searched job categories for Customer Service Chat Support jobs in Arizona are:

What cities in Arizona are hiring for Customer Service Chat Support jobs?

Cities in Arizona with the most Customer Service Chat Support job openings:

Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,206 per year, or $17.9 per hour.

Customer Service Representative

Concord Servicing

Scottsdale, AZ • On-site

$16 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

About the Role:
Concord is a leading Loan Servicing Fintech company dedicated to delivering exceptional financial solutions. We are seeking an on-site Customer Service Representative to join our Contact Center team at our Scottsdale, AZ facility. As a Customer Service Representative, you will serve as a primary point of contact for customers, providing outstanding service while adhering to rigorous security and compliance standards. You will play a critical role in maintaining customer satisfaction, resolving account inquiries, and supporting loan servicing operations in a fast-paced, high-security environment.
Duties and Responsibilities:
  • Serve as the primary point of contact for solar loan customers via inbound and outbound phone, email, and chat channels
  • Handle inquiries related to loan account status, payment processing, billing disputes, and general account maintenance
  • Accurately document all customer interactions, resolutions, and follow-up actions in the loan servicing platform
  • Authenticate customer identity and maintain strict adherence to security protocols and data privacy requirements set by the solar loan originator
  • Escalate complex or sensitive issues to the appropriate team or supervisor in a timely and professional manner
  • Process payment arrangements, account updates, and service requests in accordance with established procedures and compliance guidelines
  • Meet or exceed individual and team KPIs including call handle time, first-call resolution, quality scores, and customer satisfaction
  • Participate in ongoing training to stay current on product updates, policy changes, and security requirements
  • Collaborate with cross-functional teams including Collections, Operations, and Compliance to resolve customer issues
  • Maintain confidentiality of all customer and company information in accordance with applicable regulations

Requirements
Qualifications:
  • 2-3 years of customer service experience, preferably in a contact center, financial services, or Fintech environment
  • Strong verbal and written communication skills with the ability to clearly explain complex financial information
  • Demonstrated ability to handle high call volumes while maintaining accuracy and professionalism
  • Proficiency with CRM platforms, loan origination/servicing systems, and Microsoft Office Suite
  • High attention to detail and commitment to data security and compliance
  • Ability to work onsite at our Scottsdale, AZ Contact Center - this is a fully onsite position

Preferred:
  • Experience in loan servicing, solar financing, or consumer lending
  • Familiarity with regulatory frameworks
  • Bilingual (English/Spanish) a plus

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Free Food & Snacks
  • Wellness Resources

Apply