Customer Service Centre Manager Jobs (NOW HIRING)

Geared for the Driven

AtIvy Lane Corp, a franchiseofValvoline Instant Oil ChangeSM(VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we've stepped up extra safety measures in line with CDC guidance. It's our goal to not only serve but to earn the trust of our communities and have each other's backs.

Whether you're looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you'll find it all at VIOC. With an award-winning training program and fair and honest values, we're here to help you reach every milestone.

What you'll do

Asa Service CenterManager, you will blend technical and management skills to lead, develop and trainothers in providing superior customer service. No day is ever dull. You'll be on the move, interacting with your team and customers to find the best solutions for their vehicle's needs while building loyalty. You will alsobe responsible foryour team members' success. If you are ready to take the initiative, we're here to help you put your career on the fast-track to success.

• The overall operation of a service center: hiring, training, discipline of employees, customer service, maintaining store inventories/housekeeping, achieving profit plan, ensuringEnvironmental, Health & Safety (EH&S) compliance and other policies and proceduresare met
• Responsible for inventory, labor management and financial performance of the service center
• Mentor, lead and train the team to optimize their development
• Performand train others onautomotive preventive maintenance such as changing oil, checking and refilling other vehicle fluids, replacing filters, and inspecting and replacing lights and wipers
• Help maintain a clean, well-organized service center and facilitate a safe and secure working environment
• Provide superior customer service leadership
• Build trust and win repeat, loyal customers

How you'll succeed

• You are friendly and willing to work as part of customer-focused team
• Have effective interpersonal, oral communication skills
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages
• Knowledge of cash handling, facility and safety control policies and practices
• Reliable transportation to and from work
• Ability to occasionallylift upto 50 pounds
• Be able to stand for extended periods of time and climb stairs
• Have full mobility andare able totwist, stoop and bend
• High school diploma or equivalent
• 2 years managerial/supervisory experience in the quick lube/automotive business is required

Benefits include:

• Competitive pay & flexible work schedule
• On-the-job training
• Paid biweekly
• Company provided uniforms and tools
• We promote from within- a commitment we are passionate about
• No late evenings
• Paidtime off and holidays*
• Medical, dental, vision, and 401(k) savings plans*

*Terms and conditions apply,and benefits may differ depending on location

Ivy Lane Corp is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated againston the basis ofdisability.

The Company endeavors to make its recruitment process accessible toany and allusers. Reasonable accommodations will be provided, upon request, to applicants with disabilitiesin order tofacilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email1-800Valvoline@valvoline.comto make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.