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Customer Service Centre Manager Jobs in Virginia

Govcio LLC

Service Center Manager

Fairfax, VA · On-site

$150K - $199K/yr

This position will be located in Fairfax, VA and will require occasional travel to customer site periodically. Responsibilities The Service Center Manager oversees the total management of the Service ...

CACI

Service Center Manager

Arlington, VA · On-site

Service Center Manager Job Category: Information Technology Time Type: Full time Minimum Clearance ... You'll lead from the front, championing customer-centric service culture while implementing modern ...

Busch Group

Service Center Manager

Virginia Beach, VA · On-site

A Busch Service Center Manager is responsible for planning and directing all service center ... Proficient in Microsoft Office, prior experience with ERP (Enterprise Resource Planning) and CRM ...

N-C

Service Center Manager

Virginia Beach, VA · On-site

$80K - $100K/yr

A Busch Service Center Manager is responsible for planning and directing all service center ... Detail, safety and customer-oriented * Good decision making and problem-solving abilities * Good ...

CGI Inc.

Service Center Manager

Fairfax, VA · On-site

Find similar career opportunities Service Center Manager Category: Service Desk / End User Services ... in customer support services. Your future duties and responsibilities: • Provide overall ...

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Service Center Manager

Fairfax, VA • On-site

Govcio LLC
Business Management Consulting • 1 - 5K employees
Learn more about Govcio LLCexternal

$150K - $199K/yr

Full-time

Re-posted 3 days ago

GovCIO rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

110th of 226 rated it services

Job description

GovCIO is currently working on a proposal with the Department of State and is looking for a Service Center Manager. This position will be located in Fairfax, VA and will require occasional travel to customer site periodically.
Responsibilities
The Service Center Manager oversees the total management of the Service Center, including the Service Desk, Desktop Support, incident and IT service request management, ticket escalation, communications, notifications, mobile services support, and management of knowledge-based articles and SOPs. The Service Center Manager is responsible for ensuring efficient and timely Tier 0, Tier I, and Tier II Desktop support, achieving service levels, and optimizing customer support processes to improve satisfaction.
Qualifications
Required Qualifications:
  • ITIL Foundation Level Certification Version 5 or higher.
  • 12+ years of experience and a bachelors or commensurate experience managing, maturing, and modernizing a 24/7/365 Service Desk for geographically dispersed users, with end-to-end service delivery of similar size, scope, and complexity.
  • Experience implementing and managing Service Center communications and reporting, with strategic and operational planning experience.
  • Secret clearance.

Desired Qualifications:
  • Help Desk Institute Support Center Manager (HDI-SCM) certification.
  • Experience implementing, managing, and modernizing Tier 0 services and reporting.

Posted Salary Range
USD $150,000.00 - USD $199,260.00 /Yr.

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