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Customer Service Associate Jobs in Ketchikan, AK

Online Order Filling Team Associate

Ketchikan, AK · On-site

$16 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... associates have one focus: to fill and dispense online orders. They locate, prepare, and package ... They make appropriate product substitutions and consult with the customer as needed to ensure ...

Seasonal Team Associate

Ketchikan, AK · On-site

$16 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

When major holidays hit, seasonal associates are prepared! Requires product knowledge, problem solving and merchandise skills. Benefits & perks At Walmart, we offer competitive pay as well as ...

Front End Entry Level

Ketchikan, AK · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

When you begin your job with us working on the front-end as a courtesy clerk, customer service associate, or cashier, you are taking a step towards an opportunity that can help you learn, grow, and ...

New

Front End Entry Level

Ketchikan, AK · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

When you begin your job with us working on the front-end as a courtesy clerk, customer service associate, or cashier, you are taking a step towards an opportunity that can help you learn, grow, and ...

New

Front End Entry Level

Ketchikan, AK · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

When you begin your job with us working on the front-end as a courtesy clerk, customer service associate, or cashier, you are taking a step towards an opportunity that can help you learn, grow, and ...

New

Fresh Cut Produce Clerk

Ketchikan, AK · On-site

$16 - $19.25/hr

  • Medical

  • Dental

  • Retirement

  • PTO

You'll also assist with inventory management, restocking, and customer service. This role is active ... Willingness to support fellow associates and contribute to a positive store culture. Why you will ...

Starbucks Barista

Ketchikan, AK

$15 - $18.25/hr

  • Medical

  • Dental

  • Retirement

  • PTO

... service is what drives customers to our Starbucks. As a Barista, you get to ensure they java nice ... Helping customers and fellow associates gives you energy. * You take pride in the work you do ...

Meat Cutter Apprentice

Ketchikan, AK

  • Medical

  • Dental

  • Retirement

  • PTO

Customer Service Skills: Friendly and helpful attitude with the ability to assist customers and ... Willingness to partner with fellow associates and contribute to a positive store culture. * Basic ...

Fresh Cut Produce Clerk

Ketchikan, AK · On-site

$16 - $19.25/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Customer Service: Friendly and helpful attitude with the ability to assist customers and ... Willingness to support fellow associates and contribute to a positive store culture. Why you will ...

Fresh Cut Produce Clerk

Ketchikan, AK · On-site

$16 - $19.25/hr

  • Medical

  • Dental

  • Retirement

  • PTO

You'll also assist with inventory management, restocking, and customer service. This role is active ... Willingness to support fellow associates and contribute to a positive store culture. Why you will ...

Meat Cutter Apprentice

Ketchikan, AK · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Customer Service Skills: Friendly and helpful attitude with the ability to assist customers and ... Willingness to partner with fellow associates and contribute to a positive store culture. * Basic ...

Meat Cutter Apprentice

Ketchikan, AK · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Customer Service Skills: Friendly and helpful attitude with the ability to assist customers and ... Willingness to partner with fellow associates and contribute to a positive store culture. * Basic ...

Starbucks Barista

Ketchikan, AK · On-site

$15 - $18.25/hr

  • Medical

  • Dental

  • Retirement

  • PTO

... service is what drives customers to our Starbucks. As a Barista, you get to ensure they java nice ... Helping customers and fellow associates gives you energy. * You take pride in the work you do ...

Starbucks Barista

Ketchikan, AK · On-site

$15 - $18.25/hr

  • Medical

  • Dental

  • Retirement

  • PTO

... service is what drives customers to our Starbucks. As a Barista, you get to ensure they java nice ... Helping customers and fellow associates gives you energy. * You take pride in the work you do ...

School Bus Driver

Ketchikan, AK · On-site

$28.18 - $34.48/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Previous experience as a teacher, CDL driver, social worker, classroom assistant, hospitality worker, or customer service or retail associate. Take the wheel and drive your career forward with First ...

School Bus Driver

Ketchikan, AK · On-site

$28.18 - $34.48/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Previous experience as a teacher, CDL driver, social worker, classroom assistant, hospitality worker, or customer service or retail associate. Take the wheel and drive your career forward with First ...

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Showing results 1-20

Customer Service Associate information

See Ketchikan, AK salary details

$9

$18

$29

How much do customer service associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer service associate in Ketchikan, AK is $18.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

What are the most commonly searched types of Customer Service jobs in Ketchikan, AK?

The most popular types of Customer Service jobs in Ketchikan, AK are:

What job categories do people searching Customer Service Associate jobs in Ketchikan, AK look for?

The top searched job categories for Customer Service Associate jobs in Ketchikan, AK are:

What cities near Ketchikan, AK are hiring for Customer Service Associate jobs?

Cities near Ketchikan, AK with the most Customer Service Associate job openings:

Infographic showing various Customer Service Associate job openings in Ketchikan, AK as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,906 per year, or $18.2 per hour.

Online Order Filling Team Associate

Walmart

Ketchikan, AK • On-site

$16 - $29/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago


Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 22,431 frontline employees who took The Breakroom Quiz

25th of 39 rated national retailers


Job description

Hourly Wage: $16 - $29 per/hour
*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation includes annual or quarterly performance incentives.
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Employment Type: Part-Time

Available shifts: Opening, Morning, Mid-Shift, Closing

Location

Wal-Mart #2710
4230 DON KING RD, KETCHIKAN, AK, 99901, US

Job Overview

Online Order Filling associates have one focus: to fill and dispense online orders. They locate, prepare, and package merchandise, ensuring the accuracy of orders prior to pick up. They make appropriate product substitutions and consult with the customer as needed to ensure satisfaction.

Benefits & perks

At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Smart Guide page
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.
Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.


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About Walmart

Sourced by ZipRecruiter

From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

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