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Customer Service Associate Jobs in Ketchikan, AK

Walmart

Seasonal Team Associate

Ketchikan, AK · On-site

$16 - $29/hr

When major holidays hit, seasonal associates are prepared! Requires product knowledge, problem solving and merchandise skills. Benefits & perks At Walmart, we offer competitive pay as well as ...

Albertsons

Front End Entry Level

Ketchikan, AK

When you begin your job with us working on the front-end as a courtesy clerk, customer service associate, or cashier, you are taking a step towards an opportunity that can help you learn, grow, and ...

Albertsons

Fresh Cut Produce Clerk

Ketchikan, AK · On-site

$16 - $19.25/hr

You'll also assist with inventory management, restocking, and customer service. This role is active ... Willingness to support fellow associates and contribute to a positive store culture. Why you will ...

Albertsons

Fresh Cut Produce Clerk

Ketchikan, AK · On-site

$16 - $19.25/hr

Customer Service: Friendly and helpful attitude with the ability to assist customers and ... Willingness to support fellow associates and contribute to a positive store culture. Why you will ...

Albertsons

Starbucks Barista

Ketchikan, AK · On-site

$15 - $18.25/hr

... service is what drives customers to our Starbucks. As a Barista, you get to ensure they java nice ... Helping customers and fellow associates gives you energy. * You take pride in the work you do ...

Albertsons

Starbucks Barista

Ketchikan, AK · On-site

$15 - $18.25/hr

... service is what drives customers to our Starbucks. As a Barista, you get to ensure they java nice ... Helping customers and fellow associates gives you energy. * You take pride in the work you do ...

Albertsons

Deli Clerk

Ketchikan, AK · On-site

$15 - $18.25/hr

You are someone who prides themselves on exceptional customer service and their knowledge of deli ... associates gives you energy Smiling and making others smile is your favorite You are eager ...

First Student

School Bus Driver

Ketchikan, AK

$28.18 - $34.48/hr

Previous experience as a teacher, CDL driver, social worker, classroom assistant, hospitality worker, or customer service or retail associate. Take the wheel and drive your career forward with First ...

First Student

School Bus Driver

Ketchikan, AK · On-site

$28.18 - $34.48/hr

Previous experience as a teacher, CDL driver, social worker, classroom assistant, hospitality worker, or customer service or retail associate. Take the wheel and drive your career forward with First ...

First Student

School Bus Driver

Ketchikan, AK · On-site

$28.18 - $34.48/hr

Previous experience as a teacher, CDL driver, social worker, classroom assistant, hospitality worker, or customer service or retail associate. Take the wheel and drive your career forward with First ...

First Student

School Bus Driver

Ketchikan, AK

$28.18 - $34.48/hr

Previous experience as a teacher, CDL driver, social worker, classroom assistant, hospitality worker, or customer service or retail associate. Take the wheel and drive your career forward with First ...

First Student

School Bus Driver

Ketchikan, AK · On-site

$28.18 - $34.48/hr

Previous experience as a teacher, CDL driver, social worker, classroom assistant, hospitality worker, or customer service or retail associate. Take the wheel and drive your career forward with First ...

First Student, Inc.

School Bus Driver

Ketchikan, AK · On-site

$28.18 - $34.48/hr

Previous experience as a teacher, CDL driver, social worker, classroom assistant, hospitality worker, or customer service or retail associate. Take the wheel and drive your career forward with First ...

First Student, Inc.

School Bus Driver

Ketchikan, AK · On-site

$28.18 - $34.48/hr

Previous experience as a teacher, CDL driver, social worker, classroom assistant, hospitality worker, or customer service or retail associate. Take the wheel and drive your career forward with First ...

First Student

School Bus Driver

Ketchikan, AK · On-site

$28.18 - $34.48/hr

Previous experience as a teacher, CDL driver, social worker, classroom assistant, hospitality worker, or customer service or retail associate. Take the wheel and drive your career forward with First ...

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Customer Service Associate information

See Ketchikan, AK salary details

$9

$18

$29

How much do customer service associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service associate in Ketchikan, AK is $18.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $20.43 per hour, depending on experience, location, and employer.

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

Is a customer service associate an entry level job?

Yes, a customer service associate position is typically considered an entry-level job that requires basic communication skills and a customer-focused attitude. Many roles do not require prior experience, and training is often provided on the job, making it accessible for those starting their careers.
More about Customer Service Associate jobs

What are the most commonly searched types of Customer Service jobs in Ketchikan, AK?

The most popular types of Customer Service jobs in Ketchikan, AK are:

What job categories do people searching Customer Service Associate jobs in Ketchikan, AK look for?

The top searched job categories for Customer Service Associate jobs in Ketchikan, AK are:

What cities near Ketchikan, AK are hiring for Customer Service Associate jobs?

Cities near Ketchikan, AK with the most Customer Service Associate job openings:

Customer Service Associate jobs near you
Infographic showing various Customer Service Associate job openings in Ketchikan, AK as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $37,906 per year, or $18.2 per hour.

The Mill at Ward Cove- Customer Service, Retail Sales Associate, Grounds Crew/Maintenance, Operation

Riverboat Discovery & Gold Dredge 8 (Fairbanks) The Mill at Ward Cove (Ketchikan)

Ketchikan, AK • On-site

Part-time

Re-posted 26 days ago

Job description

Retail Sales Associates:
Retail Sales Associates serve as a customer service representative for guests to The Mill at Ward Cove; assist guests with purchases; prepare and stock merchandise for sale; perform inventory control duties; organize and distribute merchandise. Perform other duties related to the successful operation of the retail store including cleaning and moderate lifting. Lead positions available also.
Dispatch:
A Dispatcher aids in the flow of buses, shuttles, vans and like-vehicles in the parking area; use a combination of phone and radio to communicate with the tour desk and tour operators outside of The Mill at Ward Cove and orchestrate the flow of traffic. This position can be very active at times and employees must be able to move quickly when necessary.
Grounds Crew/Maintenance:
Grounds Crew members clean and maintain the premises of The Mill at Ward Cove. Duties include dusting, vacuuming, emptying trash, washing windows, cleaning restrooms and miscellaneous building/grounds maintenance duties; some off-site maintenance tasks to be performed as directed.
Operations Lead/Coordinator:
Tour Operators ensure the smooth flow of guests during their time at Ward Cove; assist large volumes of passengers from the dock to The Mill; communicate with coworkers using radios, answer a variety of questions regarding all subjects relating to Ketchikan, Alaska, their tour, etc. Must be well versed in all aspects of Ketchikan tour operations and have a pleasant and welcoming demeanor.
When applying, you will need to create a GetHired account. Please use your legal name when creating the account rather than an email or shortened name.
Also, please note that we exclusively use email to communicate with applicants. Please check your email often for application status updates.

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