Customer Service Associate Jobs in Craig, AK (NOW HIRING)

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About this role:

Wells Fargo is seeking a Roving Associate Personal Banker (SAFE) to join our National Branch Network. In this frontline role, you will provide support across multiple branch locations within an assigned geography, building relationships with customers by supporting everyday banking needs through inbranch interactions, scheduled conversations, and proactive outreach. You will learn about customers' goals and connect them to the right banking products, services, and digital tools to help them manage their finances with confidence.

You will support account openings, service requests, and credit applications while working closely with branch teammates across different locations to deliver a consistent, highquality customer experience. Success is driven by a strong service mindset, sound judgment, flexibility, and effective teamwork in changing branch environments. This role offers meaningful exposure to a large financial institution and serves as a foundation for longterm growth and career mobility, supported by Wells Fargo's training and coaching.

In this role you will:

• Provide personalized banking support across multiple branch locations within an assigned geographic area, covering for banker and teller absences and temporarily filling open positions as needed

• Adapt quickly to new branch environments, teams, and customer needs while maintaining consistent service quality and adherence to bank standards

• Build lasting customer relationships through proactive, meaningful conversations that support financial wellbeing and deepen engagement

• Lead discovery driven conversations to understand customer needs and connect them with relevant banking products, services, and solutions

• Drive branch growth by identifying opportunities, promoting solutions, and making appropriate referrals to meet customer and business goals

• Support everyday banking needs, including account openings, service requests, and credit applications

• Perform cash handling and teller line activities, accurately processing transactions while maintaining compliance and operational standards

• Demonstrate comfort using and adopting digital tools and technologies to enhance the customer experience and support evolving banking needs

• Deliver accurate, compliant service while exercising sound judgment within defined risk controls

• Collaborate with branch teammates to coordinate seamless handoffs to licensed bankers or other specialists, ensuring customers are connected to the right expertise

Required Qualifications:

• 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Prior experience in financial services or a highly regulated customerfacing role, demonstrating comfort with structured processes, accuracy, and service expectations.

• Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement

• Comfort initiating outreach (calls, emails, or other channels) to strengthen relationships and identify opportunities to support customer needs

• Demonstrated comfort with digital tools and technology, with the ability to quickly learn new systems and confidently guide customers in adopting capabilities that enhance their banking experience

• Ability to identify customer needs and connect them to appropriate solutions, including referrals when additional expertise is needed

• Proven ability to collaborate with teammates and partners to resolve needs and deliver a seamless customer experience

• Demonstrated ability to follow policies and regulations while identifying and escalating risk concerns

Job Expectations:

• Ability to travel 100% of the time within assigned geography. Commute to assigned branch location(s) for the duration of the assignment, with travel expectations aligned to company policy

• Ability to work a schedule that will include Saturdays

• Support branch operations by flexing between cash handling and customer banking activities, with an emphasis on delivering strong service through account openings and ongoing account support.

• SAFE registration is required at the time of employment and Wells Fargo will initiate the process after your start date. Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background. A credit report may be reviewed (credit score not included) and additional ongoing screening may apply.

• This position is not eligible for Visa sponsorship

Posting Location(s):

• 123 Seward St
  JUNEAU, AK 99801

Additional Location(s):

• Glacier Valley: 9150 Glacier Hwy, Juneau, Alaska 99801

• Tongass : Tongass Ave, Ketchikan , Alaska 99901

• 794 University Ave., FAIRBANKS, AK 99709

• Cordova: 515 Main St Cordova, Alaska 99574

• Petersburg: 201 N Nordic Dr, Petersburg, Alaska 99833

• Prince of Wales: 301 Thompson Rd, Craig, Alaska 99921

• Sitka: 300 Lincon St, Sitka, Alaska 99835

• Skagway: 605 Broadway St, Skagway, Alaska 99840

• Wrangell: 115 Front St, Wrangell, Alaska 99929

Pay Range:

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

21.00 - 30.00 USD Hourly

This location and position iseligible for a 10% hourly base pay differential increase to the regular base pay rate specified above. Actual salary is determined by location, experience, and qualifications of the job.

Benefits:

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.