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Customer Service Associate Jobs in Wisconsin (NOW HIRING)

Jaeckle Distributors

Customer Service Associate

Madison, WI · On-site

$14.50 - $20.25/hr

Jaeckle Distributors has a great opportunity for an experienced and team oriented Customer Service Associate. The position is located at our progressive company headquarters in Madison, WI . In total ...

Bank of Luxemburg

Customer Service Associate

Suamico, WI

$14.25 - $19.50/hr

Key Responsibilities As a Customer Service Associate at Bank of Luxemburg, you will play a vital role in delivering excellent customer service. Your key duties will include: * Processing Teller ...

BANK OF LUXEMBURG

Customer Service Associate

Green Bay, WI · On-site

$16.75 - $19.42/hr

Key Responsibilities As a Customer Service Associate at Bank of Luxemburg, you will play a vital role in delivering excellent customer service. Your key duties will include: * Processing Teller ...

Club Car Wash

Customer Service Associate

Sheboygan, WI · On-site

$16 - $18/hr

Ability to lift 25 pounds unassisted As A Sales Associate You Will: * Educate customers on promotions, memberships and products to create the ideal service experience. * Create a positive experience ...

Club Car Wash

Customer Service Associate

Sheboygan, WI

$14.50 - $20/hr

Ability to lift 25 pounds unassisted As A Sales Associate You Will: * Educate customers on promotions, memberships and products to create the ideal service experience. * Create a positive experience ...

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Customer Service Associate information

See Wisconsin salary details

$8

$17

$27

How much do customer service associate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service associate in Wisconsin is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $19.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges Customer Service Associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What are Customer Service Associates?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What Do Customer Service Associates Do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

More about Customer Service Associate jobs
What are the most commonly searched types of Customer Service jobs in Wisconsin? The most popular types of Customer Service jobs in Wisconsin are:
What are popular job titles related to Customer Service Associate jobs in Wisconsin? For Customer Service Associate jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Customer Service Associate jobs in Wisconsin look for? The top searched job categories for Customer Service Associate jobs in Wisconsin are:
What cities in Wisconsin are hiring for Customer Service Associate jobs? Cities in Wisconsin with the most Customer Service Associate job openings:
Customer Service Associate jobs near you
Infographic showing various Customer Service Associate job openings in Wisconsin as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $35,980 per year, or $17.3 per hour.
Customer Service Associate

Customer Service Associate

Jaeckle Distributors

Madison, WI • On-site

$14.50 - $20.25/hr

Other

PTO

Posted 8 days ago

Job description

Job Type
Full-time
Description
NOW is the right time to join our team!!!
Do you want to apply your customer service expertise and learn about new products in a company where our customer service department is already recognized by its outstanding performance? Do you want to be a part of a small team where your contribution really matters? Do you want to help our customers succeed by the important role you play?
Jaeckle Distributors has a great opportunity for an experienced and team oriented Customer Service Associate. The position is located at our progressive company headquarters in Madison, WI. In total, we have over 100 employees and we partner with businesses in 11 states for their flooring and surfacing product needs.
Jaeckle Distributors is a third generation, family-owned business that was founded in 1958. We live our Core Values to make sure we continue to develop an organization our customers will rely on and respect.
Under the direction of the Customer Service Manager, the Customer Service Associate will take inbound customer calls and assist with placing orders, checking stock or resolving issues. Teamwork, great communication and a focus on the customer are essential for success in this role. Our Customer Service Team is friendly and takes great pride in their contribution to the Jaeckle customer experience. You would be joining a team of experienced people ready and willing to help you succeed!
Requirements
If you can answer the following questions with an enthusiastic "yes!" then we want to talk to you!

  • Would you like to work for a company who believes in doing its absolute best for the customer?
  • Would you like to work Monday through Friday and have your weekends off?
  • Would you like to dress casually and be comfortable in your work environment?
  • Would you like an aggressive PTO plan that supports your time off with family and friends?
  • Do you have a positive "how can I help" attitude?
  • Do you have at least two years of customer service experience?
  • Do you have experience in a call center environment working in a call queue?
  • Are you ready to learn new systems and processes to build and expand your expertise?
  • Are you comfortable making outbound calls to seek new or additional sales?
  • Do you have an interest in learning about new products?
  • Do you take pride in your work ethic and attention to detail?
  • Do you have strong keyboard and computer skills?

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