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Customer Service Associate Jobs in Tennessee (NOW HIRING)

Marshall Retail Group

Customer Service Associate

Nashville, TN · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title Customer Service Associate Location Nashville, TN 37214 US (Primary) Job Type Full Time/Part Time Category Customer Service Education Join our Field Team and help shape the future of retail ...

Big Lots

Customer Service Associate

Cookeville, TN · On-site

$12.50 - $17/hr

Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores as we provide essential products at great values to the communities we serve. As a Big Lots ...

Issa

Customer Service Associate

Franklin, TN · On-site

$14 - $17/hr

  • Medical

Customer Service Associate -- Workout Anytime 24/7 Join one of the fastest-growing fitness franchises in America -- Workout Anytime 24/7, recently ranked among Entrepreneur's Top 500 Franchises for ...

Workout Anytime

Customer Service Associate

Franklin, TN · On-site

$14.25 - $19.75/hr

  • Medical

As a Customer Service Associate, you'll be the first impression of our club -- delivering great service, assisting members, and supporting daily operations in a fun, positive environment. We Offer ...

Wawa, Inc.

Customer Service Associate

Murfreesboro, TN · On-site

$15 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a beloved brand that is ...

Wawa, Inc.

Customer Service Associate

Manchester, TN · On-site

$15 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a beloved brand that is ...

Wawa, Inc.

Customer Service Associate

Clarksville, TN · On-site

$15 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a beloved brand that is ...

Wawa

Customer Service Associate

Nashville, TN · On-site

$15 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a beloved brand that is ...

Wawa, Inc.

Customer Service Associate

Dickson, TN · On-site

$15 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a beloved brand that is ...

ROYAL Brass and Hose

Customer Service Associate

Knoxville, TN · On-site

$13.75 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Service Representative Since 1949 Royal Brass and Hose has been a distributor of high ... warehouse associates • Year-end inventory- Include but not limited to counting, measuring ...

Cabela's

Customer Service Assoicate

Chattanooga, TN · On-site

$13.25 - $18.25/hr

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Relations Associate The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner ...

Royal Brass And Hose

Customer Service Associate

Knoxville, TN · On-site

$13.75 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Our solutions, expertise and service excellence empower customer success. We are employee-owned ... warehouse associates • Year-end inventory- Include but not limited to counting, measuring ...

Bass Pro Shops

Customer Service Assoicate

Chattanooga, TN · On-site

$13.25 - $18.25/hr

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Relations Associate The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner ...

Travelers

Customer Service Associate

Knoxville, TN · On-site

$37K - $61K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Customer Service Associate Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the ...

SLA Worldwide Inc

Customer Service Associate

Nashville, TN · On-site

$17/hr

  • Dental

  • Vision

  • PTO

Now hiring enthusiastic sales associates to help us grow! * Greet travelers and customers with ... Prior experience in retail sales, hospitality, or customer service. * Strong attention to detail ...

Variety Stores LLC

Customer Service Associate

Paris, TN · On-site

$11.50 - $16/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting ...

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Customer Service Associate information

See Tennessee salary details

$8

$15

$24

How much do customer service associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer service associate in Tennessee is $15.55, according to ZipRecruiter salary data. Most workers in this role earn between $12.64 and $17.45 per hour, depending on experience, location, and employer.

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

Is a customer service associate an entry level job?

Yes, a customer service associate position is typically considered an entry-level job that requires basic communication skills and a customer-focused attitude. Many roles do not require prior experience, and training is often provided on the job, making it accessible for those starting their careers.
More about Customer Service Associate jobs

What are the most commonly searched types of Customer Service jobs in Tennessee?

The most popular types of Customer Service jobs in Tennessee are:

What are popular job titles related to Customer Service Associate jobs in Tennessee?

For Customer Service Associate jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Customer Service Associate jobs in Tennessee look for?

The top searched job categories for Customer Service Associate jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Service Associate jobs?

Cities in Tennessee with the most Customer Service Associate job openings:

Customer Service Associate jobs near you
Infographic showing various Customer Service Associate job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $32,354 per year, or $15.6 per hour.

Customer Service Associate

Marshall Retail Group

Nashville, TN • On-site

$19/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Marshall Retail Group rating

7.4

Company rating: 7.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

87th of 734 rated retailers

Job description

Job Title
Customer Service Associate
Location
Nashville, TN 37214 US (Primary)
Job Type
Full Time/Part Time
Category
Customer Service
Education
Job Description
Join our Field Team and help shape the future of retail-where innovation, customer connections, and career growth come together in an exciting environment!
The Customer Service Associate provides an exceptional customer experience and assists with general upkeep of the store.
Location: Nashville International Airport (BNA), 1 Terminal Dr, Nashville, TN 37214
Schedule: Mandatory weekend availability
Pay: $19.00 hourly
Job Type: Full-time/Part-time
Benefits

  • Medical, Dental, and Vision Insurance
  • Employer-Paid Life Insurance
  • Disability Insurance
  • Paid Time Off
  • Paid Parental Leave
  • 401(k) with company match
  • Employee Discount
Job Responsibilities
  • Greets and assists customers throughout their shopping experience
  • Maximizes sales by suggesting products and up-selling when appropriate
  • Remains knowledgeable of the store's merchandise and current promotions
  • Assists in the cleanliness and upkeep of the store; maintains store displays and merchandise
  • Assists with inventory and receiving of merchandise
  • Replenishes backstock to maintain appropriate levels of merchandise on the floor
  • Conducts markdowns of merchandise as instructed
  • Perform opening/closing duties, including securing cash registers and store security
  • Communicates customer complaints and inventory concerns to management in a timely manner
  • If identified as a keyholder, additional responsibilities will be assigned
  • Other duties as assigned
Job Requirements
  • Previous retail or customer service experience is a plus, but not required
  • Strong written and verbal English communication skills
  • Demonstrated customer service experience
  • Ability to multitask and resolve minor customer service conflicts
  • Alcohol Beverage Awareness Cared (TAM Card) may be required
  • Additional Security clearance may be required
  • Satisfactory Criminal Background Check and Drug Testing May be required
Additional Requirements - CSA, CS Leads
  • Limited sitting
  • Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
  • Normal or corrected vision and hearing
  • Can distinguish varying or specific colors, patterns, or materials to assist customers
  • Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
  • Typically, indoors
  • Typically, in a consistent temperature
  • Use of fine motor hand functions
  • Lift 0-60 lbs with or without reasonable accommodation

About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.

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