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Customer Service Assistant Jobs in Trinity, NC (NOW HIRING)

Ingles Markets

Customer Service Manager

Thomasville, NC · On-site

... * Assist with all types of sales transactions (e.g., Accounts Receivable, Food Stamps, WIC ... Exceptional customer service skills. * Previous cashier or front-end experience is required. * Must ...

BUNZL

Customer Service Representative

Winston Salem, NC

$14.75 - $20/hr

The Customer Service Lead will provide quality and efficient customer service of customers through ... Address disciplinary and/or performance problems according to company policy. * Assist Customer ...

Dollartree

Customer Service Associate

Salisbury, NC

$13 - $18/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Sud Stop Car Wash

Customer Service Attendant

Kernersville, NC · On-site

$11.50 - $13.75/hr

Welcome and assist customers with a positive attitude * Keep things safe, speedy, and sparkling clean * Promote memberships and services to boost sales * Support your team and lead by example * Work ...

Bunzl

Customer Service Representative

Winston Salem, NC · On-site

$14.75 - $20/hr

The Customer Service Lead will provide quality and efficient customer service of customers through ... Address disciplinary and/or performance problems according to company policy. * Assist Customer ...

Sud Stop Car Wash

Customer Service Attendant

Kernersville, NC · On-site

$11.50 - $13.75/hr

Welcome and assist customers with a positive attitude * Keep things safe, speedy, and sparkling clean * Promote memberships and services to boost sales * Support your team and lead by example * Work ...

Dollar Tree

Customer Service Associate

Salisbury, NC · On-site

$13 - $18/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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Customer Service Assistant information

See Trinity, NC salary details

$10

$17

$24

How much do customer service assistant jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service assistant in Trinity, NC is $17.56, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $20.05 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Trinity, NC?

The most popular types of Customer Service jobs in Trinity, NC are:

What job categories do people searching Customer Service Assistant jobs in Trinity, NC look for?

The top searched job categories for Customer Service Assistant jobs in Trinity, NC are:

What cities near Trinity, NC are hiring for Customer Service Assistant jobs?

Cities near Trinity, NC with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Trinity, NC as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,535 per year, or $17.6 per hour.

Customer service representative

HonorVet Technologies

Greensboro, NC • On-site

$13.75 - $18.75/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Key Responsibilities/Accountabilities
• Promptly answer and accurately document and respond to customers' requests from incoming phone calls regarding roadside assistance or other inquiries while demonstrating a pleasant and professional phone etiquette. Deliver extraordinary customer service to customers, using sound business judgment. Listen and probe for additional information as necessary.
• Accurately document inquiries in case management tools to ensure a fully transparent and seamless customer experience. Keep interested parties informed during the entire breakdown event. Assist customers utilizing provided tools, resources and systems and follow standard documented operating procedures to ensure a consistent customer experience.
• Coordinate with customers, dealers, and tow vendors during a breakdown event. Provide ETA and ensure timely follow ups and manage cases to completion. Ensure required information is captured and adhere to set standards to exceed customer expectations. Be able to locate, understand and provide technical specification information as well as warranty information as needed.
• Collaborative and build team relationships with peers and colleagues to effectively contribute to the working groups achievement of goals, and to help foster a positive work
• environment. Active participation in the development of the team including its working procedures and environment.
• Establish and maintain relationships with appropriate individuals and/or groups to ensure success in daily activities supporting our customers and the team overall.
• Provide excellent customer service and problem solving in end to end case management if issues arise with services provided, case financials or customer inquiries. This includes proper customer and dealer follow up to promote excellent and ongoing communication in the service event.
• Address customer complaints effectively during case coordination and know when escalation to team lead is necessary to ensure timely case progression. Make sound decisions concerning the prioritization of service (e.g., safety concern). Identify situations that require special handling and coordinate with the supervisor and/or manager.
• Perform any other tasks as needed and directed by supervisory and/or management staff.
Critical Competencies
• Customer Service
• Problem Solving
• Analytical Thinking
• Leadership (lead by example)
• Conflict Resolution
• Business and Customer Focus- great disposition
• Communication- Strong written and verbal communication skills
• Strong Data entry and computer skills
• Conceptual Thinking
• Flexibility- Ability to prioritize and multi-task
• Information Seeking
• Initiative (self-motivated)
• Learning from Experience
• Self-Control
• Teamwork - Strong interpersonal skills
• Excellent Negotiation skills
• Strong Documentation tendencies and capabilities
Essential Education/Training and Certificates
• Bachelor's degree is preferred
• 1-2 years of customer service / technical support experience preferred
• Solid understanding of Microsoft operating systems
• Strong organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced environment while effectively documenting important facts in our case management system
• Innovative problem solving, research, motivational, teambuilding and analytical skills
• Automotive associate degree is preferred or automotive/heavy duty diesel repair experience
Other
• Ability to sit for extended periods of time while using a computer and other devices.
Five shifts support the 24/7, 365 days a year working hours:
A shift: 11 pm- 8 am
B shift: 5am-2pm
C Shift: 8am-5pm
D Shift: 12pm-9pm
E Shift: 3pm - 12 am
Weekend rotations are expected. Possibility of a hybrid work environment after onsite training.

HonorVet Technologies logo

About HonorVet Technologies

Sourced by ZipRecruiter

HonorVet Technologies, located in Fairfield, NJ, US, is a technology-driven company with a unique dimension - enhancing veteran engagement in the workforce. Founded with the goal of supporting and preserving professional veterans while satisfying the IT and professional needs of businesses, HonorVet Technologies brings a particular focus to diversity and veteran hiring, making it a standout player in the IT and Staffing industries. Functioning as a veteran-driven community entity, the firm offers IT staffing, bespoke development, and consulting services, with the aim of connecting talents with IT-related job opportunities.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Fairfield , NJ, US

Year founded

2015

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