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Customer Service Assistant Jobs in High Point, NC

DR Horton, Inc.

Customer Service Assistant

High Point, NC · On-site

$15.50 - $21.25/hr

Horton, Inc. is currently looking for a Customer Service Assistant for their Warranty Department. The right candidate will be responsible for being the initial contact between the homeowner and the ...

Food Lion

PT Customer Service Leader

Asheboro, NC · On-site

$15.50 - $21.50/hr

Customer Service Leader - Office Assistant Success Factors Job Code: 1300434 Department: Front End Reports To: Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly ...

Food Lion

PT Customer Service Leader

Greensboro, NC · On-site

$15 - $20.50/hr

Customer Service Leader - Office Assistant Success Factors Job Code: 1300434 Department: Front End Reports To: Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly ...

Ogburnstation Meat Market

Customer Service

Winston Salem, NC · On-site

$14.75 - $20/hr

Greet and assist customers in a friendly, professional manner at the counter and throughout the ... Previous customer service, retail, or food service experience preferred Strong communication and ...

Advocate Aurora Health

FOOD SERVICE ASST

Bermuda Run, NC · On-site

$18.85 - $28.30/hr

Displays daily specials for presentation to customers. Coordinates the food preparation and ... Replenishes food service areas to include supply of dishes, utensils, glassware, napkins and trays.

Dollartree

customer service

Winston Salem, NC · On-site

$13.50 - $18.50/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Family Dollar

customer service

Winston Salem, NC · On-site

$13.50 - $18.50/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

customer service

Winston Salem, NC · On-site

$13.50 - $18.50/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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Customer Service Assistant information

See High Point, NC salary details

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How much do customer service assistant jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for customer service assistant in High Point, NC is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
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What are the most commonly searched types of Customer Service jobs in High Point, NC?

The most popular types of Customer Service jobs in High Point, NC are:

What are popular job titles related to Customer Service Assistant jobs in High Point, NC?

For Customer Service Assistant jobs in High Point, NC, the most frequently searched job titles are:

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Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in High Point, NC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,161 per year, or $17.9 per hour.

Customer Service Assistant

High Point, NC • On-site

DR Horton, Inc.
Construction • 51 - 200 employees

7.4

Company rating: 7.4 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

34th of 80 rated construction

Good employer

Recommended by parents

Respectful managers

Learn more about DR Horton, Inc.external

$15.50 - $21.25/hr

Full-time

Medical, Dental, Vision

Re-posted 15 days ago

Job description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.
D.R. Horton, Inc. is currently looking for a Customer Service Assistant for their Warranty Department. The right candidate will be responsible for being the initial contact between the homeowner and the company regarding customer service issues. Responsible for data entry and processing of warranty repair request and service reports.
Essential Duties and Responsibilities
  • Assist customers, trades and field personnel over the phone
  • Entry of all incoming and outgoing work order requests, POs and basic letters
  • Maintain as well as create customer history
  • Maintain and create reports
  • Maintain inventory of department
  • Liaison between Customer Service Department and homeowners
  • Maintain homeowners files
  • Answer incoming phone calls and put them in contact with the appropriate personnel to resolve problems
  • Process field representatives' status of ongoing work
  • Prepare the orientation and walk-through booklets
  • Prepare and mail customer service surveys
  • Act as liaison between homeowners and Customer Service Manager and Coordinators

Education and/or Experience
High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.
Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including vision, medical and dental. Build YOUR future with D.R. Horton,America's Builder.
Come follow our newest Open Jobs on Twitter and like us on Facebook!

What D.R. Horton employees say

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