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Customer Service Assistant Jobs in Meriden, CT (NOW HIRING)

WTW inc.

Assistant Client Service Specialist

Hartford, CT · On-site

$17.50 - $24/hr

Description Assistant Client Services Specialists - Surety are integral members of our Account ... Strong customer service, presentation and organizational skills. * Working knowledge of Microsoft ...

The Rally Group

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

What You'll Do: Assist clients and customers with account setup, updates, and general inquiries ... service experience is a plus, but not required Why Join The Rally Group? Supportive and team ...

The Rally Group

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

Customer Service Representative Join The Rally Group Team! Are you a people person who enjoys ... What You'll Do: * Assist clients and customers with account setup, updates, and general inquiries

Alphabe Insight Inc

Customer Service Agent

Hartford, CT · On-site

$34K - $39K/yr

Collaborate with internal departments to ensure timely solutions. * Assist customers with product and service information. * Support daily administrative and operational activities as needed.

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How much do customer service assistant jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for customer service assistant in Meriden, CT is $19.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $22.40 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
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Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Meriden, CT as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $40,822 per year, or $19.6 per hour.

Assistant Client Service Specialist

Willis Towers Watson

Hartford, CT • On-site

$17.50 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Willis Towers Watson rating

8.3

Company rating: 8.3 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

38th of 151 rated financial services

Job description


Assistant Client Services Specialists - Surety are integral members of our Account Management teams who proactively obtain, compile and follow up on information critical to providing exceptional consulting, placement and advocacy for Willis Tower Watson clients and prospects. If you're looking to work with a great team of exceptional Property & Casualty professionals while building your knowledge, skills and technical and professional experience with a stable, respected and dominant player in the world of global risk management and consulting, apply for this role today!
You will be required to work Monday-Friday from 9:00 AM-6:00 PM.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Role
In this role you will be responsible for the day-to-day servicing of Surety clients. This will involve building relationships and working closely with client-decision makers, executing deliverables on our client's behalf in accordance with our SLA's and SOPs and completing various administrative tasks. Duties include but are not limited to:
  • Issuance of surety bonds as well as perform associated activities based on the specific instructions of the client and / or Client Manager as communicated

  • Ability to understand and interpret the information presented in a bond request

  • Ability to quickly and accurately enter data from a bond request into the bond issuing system.

  • Process renewals, cancellations/closures, and riders

  • Assist with resolution of client/carrier accounting issues

  • Prepare and submit billing.

  • Report bonds to carriers and associated filing activities.

  • Prepare written correspondence, reports and analysis as needed for management

  • Communicate effectively with clients, Client Managers and other team members

  • Participate in internal and external meetings

  • Maintain client confidentiality

Qualifications
The Requirements
  • Strong attention to detail.

  • Excellent verbal and written communication skills.

  • Ability to work independently and in a team setting.

  • Strong customer service, presentation and organizational skills.

  • Working knowledge of Microsoft Office including Excel, Word, and Outlook.

  • 0-2+ years insurance industry experience related to servicing accounts is a plus.

  • Experience working with Surety, including in an insurance brokerage environment a plus.

  • Experience working with Epic and Sure Path a plus.

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
  • Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
  • Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
  • Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans' eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
EOE, including disability/vets

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