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Customer Service Assistant Jobs in Groton, CT (NOW HIRING)

B Marinas

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Marine Service Assistant

Mystic, CT · On-site

$22 - $26/hr

Winterization and service of outboards and ability to follow and close out work orders * Assist with preparation of customer boats for winterization and spring commissioning · Assist waterfront team ...

Meineke

Customer Service Representative

New London, CT · On-site

$16.94 - $18/hr

Locally-Owned Job Summary We are looking for a Customer Service Representative to join our team ... Working with the shop manager to assist with fleet paperwork and cash drawer management ...

Meineke

Customer Service Representative

New London, CT · On-site

$16.94 - $18/hr

Locally-Owned Job Summary We are looking for a Customer Service Representative to join our team ... Working with the shop manager to assist with fleet paperwork and cash drawer management ...

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Customer Service Assistant information

See Groton, CT salary details

$11

$19

$27

How much do customer service assistant jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer service assistant in Groton, CT is $19.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $22.69 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Groton, CT?

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For Customer Service Assistant jobs in Groton, CT, the most frequently searched job titles are:

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What cities near Groton, CT are hiring for Customer Service Assistant jobs?

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Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Groton, CT as of August 2026, with employment types broken down into 53% Full Time, 40% Part Time, and 7% Temporary. Highlights an 100% In-person job distribution, with an average salary of $41,417 per year, or $19.9 per hour.

Marine Service Assistant

B Marinas

Mystic, CT • On-site

$22 - $26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

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Job description

Job Title: Marine Service Assistant   

Reports To: Service Manager

Facility: Mystic, CT

Compensation: Hourly Rate Commensurate with Experience

Job Class: Full Time or Part Time

Benefits: Health Insurance, Dental, Vision, 401k, Paid Vacation PTO

Training Certifications:  Not Required, Training Programs Provided 

Position Overview

The Marine Service Assistant supports the Service Operation by assisting on a variety of levels and plays a key role in seasonal preparation of customer boats for winter storage and for spring commissioning, as well as supports the service department year-round performing a variety of tasks.   The hands-on position requires working with a team of service techs, boatyard operations and waterfront crew to receive and prepare and launch boats for each season. 

Primary Responsibilities/Marine Service Shop

·       The Marine Service Assistant will assist the Marine Service Technicians in a variety of ways, and the position could lead to formal training and advancement to Service Technician.

  • Work with service team to prepare boats for storage and launch
  • Winterization and service of outboards and ability to follow and close out work orders
  • Assist with preparation of customer boats for winterization and spring commissioning

·       Assist waterfront team with vessel service and retrieval when tech support is needed

·       Pressure washing vessels during haul out

·       Blocking boats once hauled

·       The Marine Service Assistant will be trained in Forklift operations

 

Specialty Skills and Qualifications

  • Basic knowledge of outboard engines and ability to winterize, trouble shoot, and repair
  • General experience in providing a variety of boat maintenance services
  • Heavy equipment experience preferred but not required
  • A good understanding of marine vessels and their operation.
  • Ability to stand for long periods of time
  • Ability to lift and carry up to 50lbs