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Customer Service Assistant Jobs in Madison, WI (NOW HIRING)

Costco Wholesale Corporation

Food Service Assistant

Verona, WI · On-site

$15.25 - $19.50/hr

Position Summary Responsible for preparing and selling food and drinks to customers. Pulls and ... Provides a high level of member service. Job Duties * Prepares hot food. Proofs, presses, stretches ...

Mercyhealth

Food Service Assistant - PRN

Janesville, WI · On-site

$16.56 - $24.01/hr

Serves cafeteria customers * Operates cash register * Portions food items as directed * Replenishes ... Excellent customer service skills needed when delivering patient trays EDUCATION AND/OR EXPERIENCE ...

Pro Mach

Customer Service Representative

Middleton, WI

$16 - $21.75/hr

As a Customer Service Representative, you'll be challenged and rewarded. Impact our customers ... Help with any marketing programs and promotions that drive parts sales * Assist with gathering ...

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How much do customer service assistant jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer service assistant in Madison, WI is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $23.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to handling customer inquiries, managing complaints, and meeting performance targets. However, the level of stress varies depending on the workload, company support, and individual skills in communication and problem-solving.
More about Customer Service Assistant jobs
What are the most commonly searched types of Customer Service jobs in Madison, WI? The most popular types of Customer Service jobs in Madison, WI are:
What are popular job titles related to Customer Service Assistant jobs in Madison, WI? For Customer Service Assistant jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Customer Service Assistant jobs in Madison, WI look for? The top searched job categories for Customer Service Assistant jobs in Madison, WI are:
What cities near Madison, WI are hiring for Customer Service Assistant jobs? Cities near Madison, WI with the most Customer Service Assistant job openings:
Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,969 per year, or $20.2 per hour.

Food Service Assistant

Costco Wholesale Corporation

Verona, WI • On-site

$15.25 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Costco rating

8.1

Company rating: 8.1 out of 10

Based on 1,919 frontline employees who took The Breakroom Quiz

2nd of 39 rated national retailers

Job description


California applicants: Please click here to review the Costco Applicant Privacy Notice.
The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist. The listing does not mean that any positions are currently open or available at Costco.
Position Summary
Responsible for preparing and selling food and drinks to customers. Pulls and stocks supplies and ingredients, cleans kitchen area and eating area. Provides a high level of member service.
Job Duties
  • Prepares hot food. Proofs, presses, stretches, sauces, and adds toppings to pizza. Bakes food items in ovens. Slices cooked pizza. Places baked items in the warmer. Steams hot dogs and buns.
  • Rings up sales, collects money, makes change. Maintains and assists members with self-serve kiosks. Places whole pizza orders from members at the counter and on the phone. Assembles and presents orders to members. Uses tongs to pick up hot food items. Follows department production and cash handling procedures and standards.
  • Dispenses dessert and drink items such as ice cream, latte and smoothie. Cleans, sanitizes, services, and refills dispensing machines.
  • Maintains self-serve soda pop area, condiment table and eating area. Busses, cleans and sanitizes tables, sweeps and mops floors, empties trash.
  • Cleans and sanitizes the machines, work surfaces, floors, and counters. Washes containers, pans and utensils in 3 compartment sink, power wash sink, or dishwasher. Moves patio tables to clean the floor around tables. Takes garbage to the trash compactor and operates the compactor. Disassembles and deep cleans pizza oven according to department SOPs. Follows safety and security procedures.
  • Pulls ingredients and supplies from the warehouse. Stocks large volume ingredients to shelves, cooler and freezer. Stages ingredients to the preparation area and refills dispensing machines. Complies with health codes, such as sanitation, temperatures, product rotation and expiration dates.
  • Ensures proper cleanup and disposal of hazardous materials.
  • Ability to operate vehicles, equipment or machinery.
  • Assists with department duties as necessary.
  • Assists in other departments of the warehouse as necessary.

For additional information about pay ranges, click here.
We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.
Apart from any religious or disability considerations, open availability is needed to meet the needs of the business. If hired, you will be required to provide proof of authorization to work in the United States.
Job Description Posting Updated: July 2026 Job Code: 004

What Costco employees say

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About Costco

Sourced by ZipRecruiter

Costco is a membership warehouse club, dedicated to bringing our members the best possible prices on quality brand-name merchandise. With more than 800 locations worldwide, Costco provides a wide selection of merchandise, plus the convenience of specialty departments and exclusive member services, all designed to make your shopping experience a pleasurable one. Today, as the company evolves, it stays true to the qualities that helped attract and retain millions of loyal members around the globe: Commitment to quality. Costco warehouses carry about 4,000 SKUs (stock keeping units) compared to the 30,000 found at most supermarkets. By carefully choosing products based on quality, price, brand, and features, the company can offer the best value to members.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Issaquah, WA, US

Year founded

1983

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