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Customer Service Assistant Jobs in Innisfil, ON (NOW HIRING)

IMP Group

Supervisor Customer Service

Toronto, ON · On-site

Monitor lounge appearance, ramp safety protocols, and facility readiness. * Assist in preparing reports on customer feedback, service performance, and billing metrics. * Support the Base Manager with ...

U-Haul

Customer Service Representative

Toronto, ON

CA$17.60 - CA$18.50/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Toronto, ON · On-site

CA$17.60 - CA$18.50/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Toronto, ON

CA$17.60 - CA$18.50/hr

Discounts on Apple products, Dell computers, hotels, and more Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services.

U-Haul

Customer Service Representative

Toronto, ON

CA$17.60 - CA$18.50/hr

Discounts on Apple products, Dell computers, hotels, and more Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services.

U-Haul

Customer Service Representative

Brampton, ON · On-site

CA$17.60 - CA$18.50/hr

Discounts on Apple products, Dell computers, hotels, and more Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services.

U-Haul

Customer Service Representative

Newmarket, ON · On-site

CA$17.60 - CA$18.50/hr

Discounts on Apple products, Dell computers, hotels, and more Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services.

Dollar Tree

Customer Service Associate I

Bolton, ON · On-site

$17.60/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Barrie, ON

$17.60/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Markham, ON · On-site

$17.60/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Brampton, ON · On-site

$17.60/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Barrie, ON

$17.60/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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All JobsCustomer Service JobsCustomer Service Assistant JobsCustomer Service Assistant Jobs in Innisfil, ON

Customer Service Assistant information

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to handling customer inquiries, managing complaints, and meeting performance targets. However, the level of stress varies depending on the workload, company support, and individual skills in communication and problem-solving.
More about Customer Service Assistant jobs
What are the most commonly searched types of Customer Service jobs in Innisfil, ON? The most popular types of Customer Service jobs in Innisfil, ON are:
What are popular job titles related to Customer Service Assistant jobs in Innisfil, ON? For Customer Service Assistant jobs in Innisfil, ON, the most frequently searched job titles are:
What job categories do people searching Customer Service Assistant jobs in Innisfil, ON look for? The top searched job categories for Customer Service Assistant jobs in Innisfil, ON are:
What cities near Innisfil, ON are hiring for Customer Service Assistant jobs? Cities near Innisfil, ON with the most Customer Service Assistant job openings:
Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Innisfil, ON as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Supervisor Customer Service

IMP Group

Toronto, ON • On-site

Full-time

Posted 19 days ago

Job description

As Canada's premier private jet company with a legacy spanning over 70 years, Execaire Aviation leads the way in aviation solutions. Setting the standard in aviation excellence, we redefine the way you fly, ensuring unparallelled service and unforgettable experience. Our success is driven by a team of over 600 dedicated employees who all share the same vision.  As a leading provider of aviation solutions and operators of private jets, we offer a complete range of services including aircraft management, aircraft maintenance, aircraft charter and sales, as well as FBO services. At Execaire Aviation, our foundation is built on unwavering core values. Safety is our compass, guiding every operation. Excellence is the standard we uphold in every task. Innovation is our driving force, propelling us into the future of aviation.

Join us in redefining aviation standards and unleashing your potential in an environment where your aspirations can truly take flight! 

Summary

The Customer Service Supervisor is a key leadership role within the FBO, responsible for supervising the Customer Service Representatives (CSRs) and ensuring exceptional service delivery to passengers, crew, and visitors. This position combines team leadership with operational oversight, including billing accuracy, special pricing/discount management, and staff training. The Supervisor ensures that all customer service functions run smoothly, efficiently, and in alignment with company service standards.  The Supervisor will report directly to the Manager - Client Experience with dotted line responsibilities to the local FBO Base Manager.

Responsibilities
  • Directly supervise and support Customer Service Representatives during daily operations.
  • Ensure staff deliver professional, friendly, and consistent customer experiences.
  • Manage shift coverage, daily task assignments, and performance monitoring.
  • Provide coaching, mentoring, and feedback to foster staff growth and engagement.
  • Act as a senior point of contact for VIP passengers, flight crews, and vendors.
  • Resolve escalated customer issues and ensure timely service recovery.
  • Support CSRs in arranging and coordinating ground transportation, hotels, catering, and other concierge services.
  • Oversee accurate entry of billing information and charges into the system.
  • Verify and approve invoices to ensure compliance with established pricing policies.
  • Manage special pricing arrangements, contract rates, and discounts for key customers.
  • Work with the accounting and fuel teams to reconcile any billing discrepancies.
  • Lead onboarding and training of new Customer Service Representatives.
  • Deliver ongoing training in customer service standards, safety, and FBO procedures.
  • Develop staff knowledge of aviation terminology, systems, and VIP protocols.
  • Partner with the Line Service and Operations teams to ensure seamless customer experiences.
  • Monitor lounge appearance, ramp safety protocols, and facility readiness.
  • Assist in preparing reports on customer feedback, service performance, and billing metrics.
  • Support the Base Manager with policy implementation and process improvements.
Requirements
  • 3-5 years of customer service experience, preferably in aviation, hospitality, or luxury service industries.
  • Prior supervisory or lead experience strongly preferred.
  • Strong knowledge of billing processes, invoicing, and customer account management.
  • Exceptional interpersonal and communication skills with a focus on discretion and professionalism.
  • Proficient in Microsoft Office and FBO-related software systems (Avfuel ProCard, FlightBridge, or equivalent).
  • Ability to multitask in a fast-paced environment while maintaining attention to detail.
  • Flexible availability for evenings, weekends, and holidays.

At Execaire Aviation, your career journey matters.

Our careers culture is fueled by innovation, teamwork, and a commitment to excellence. We support growth through a variety of learning opportunities tailored to different roles across our organization. Whether it's hands-on experience, mentorship, or role-specific training, we aim to help you build confidence and expand your skills where it counts. Not every path looks the same; we're committed to creating an environment where curiosity is encouraged and development is possible. 

Diversity and Inclusion

We celebrate diversity and believe in the power of an inclusive workplace. At Execaire Aviation, we embrace unique perspectives and backgrounds, recognizing that diversity drives innovation and creativity. We strive for a work environment where everyone feels respected, valued, and empowered to contribute their best. Join us in building a team that reflects the vibrant tapestry of aviation.

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