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Senior Customer Service Representative Jobs in Innisfil, ON

CatchCorner

Be Seen First

Customer Service Representative

Newmarket, ON · Remote

$25/hr

A Customer Service Representative (CSR) serves as the primary connection between an organization and its customers, handling inquiries, resolving problems, and ensuring a positive client experience.

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U-Haul

Customer Service Representative

Toronto, ON

CA$17.60 - CA$18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Brampton, ON

CA$17.60 - CA$18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Newmarket, ON

CA$17.60 - CA$18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Toronto, ON

CA$17.60 - CA$18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Hays

Customer Service Representative

Toronto, ON · Hybrid

CA$20 - CA$22/hr

Your New Role As a Customer Service Representative, you will be responsible for handling a high volume of inbound customer calls while also following up on warm leads. You will act as the primary ...

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Senior Customer Service Representative information

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

Is a senior customer service representative an entry-level job?

A senior customer service representative is not an entry-level position; it typically requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role involves handling complex customer issues and may include mentoring junior staff.

What job categories do people searching Senior Customer Service Representative jobs in Innisfil, ON look for?

The top searched job categories for Senior Customer Service Representative jobs in Innisfil, ON are:

What cities near Innisfil, ON are hiring for Senior Customer Service Representative jobs?

Cities near Innisfil, ON with the most Senior Customer Service Representative job openings:

Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Innisfil, ON as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Senior Customer Service Representative / Accounts Receivable

Just Sales Jobs

Markham, ON

CA$65K - CA$70K/yr

Full-time

Medical, Dental, Life, PTO

Posted 18 hours ago

Posted today

Job description

As a Senior Customer Service Representative / Accounts Receivable Manager, you will lead the customer service, sales support, and Accounts Receivable function for our client, an established wholesale distributor of souvenir and giftware products carrying approximately 12,000 active SKUs and supplying retailers across Canada and the United States. You will be the first point of contact for customers placing and tracking orders, and the go-to support person for our client's approximately 45 sales representatives across Canada and the U.S. You will personally own Accounts Receivable and collections, supervising one AR employee while doing hands-on work yourself, and you will also manage front-of-house and office responsibilities. This is an existing role, being backfilled ahead of a long-tenured incumbent's planned retirement. It reports directly to the CEO. The base salary is $65,000-$70,000 CAD.
COMPENSATION & BENEFITS
$65,000 - $70,000 CAD base salary, commensurate with experience
Dental care, extended health care, life insurance, and disability insurance
Business casual dress code
THE COMPANY & CULTURE
Our client was founded approximately 40 years ago and is a privately held, family-owned business, with family members active in the business today. The company is an established, mature organization operating with stable, modest year-over-year growth. They are a wholesale distributor of souvenir and giftware products - including postcards, magnets, keychains, shot glasses, mugs, and snow globes - carrying approximately 12,000 active SKUs and supplying retailers of all sizes, from independent shops to national chains, across Canada and the United States. Their customers include souvenir, gift, tourist attraction, airport, hotel, and convenience retailers. The company employs approximately 130 people, including a sales team of approximately 45 representatives (30 in the U.S. and 15 in Canada). The culture is collaborative and positive, and the organization is highly systems-driven, automating manual processes wherever possible.

OFFICE LOCATION & WORK ARRANGEMENT
Head Office: Markham, Ontario
Work arrangement: Office-based, five days per week.
This role includes visitor reception duties, serving as the professional first point of contact for the office. Visitor volume is light, at approximately five visitors per week.
Overnight travel: None required
Hours: Standard full-time business hours, Monday to Friday, on-site
EXPERIENCE, BACKGROUND & EDUCATION REQUIREMENTS
Minimum 5 years of relevant experience
Demonstrated depth in both customer service and hands-on Accounts Receivable
Hands-on Accounts Receivable and collections experience, including invoicing, credits, payment processing, cash application, account reconciliation, resolution of billing discrepancies, and month-end/year-end AR procedures
Supervisory experience - this role manages one direct report
Experience working directly inside a full ERP system (e.g., SAP, NetSuite, Sage, Epicor, Dynamics, Acumatica, Infor, or similar) is required
Strong Microsoft Excel skills and full Microsoft Office proficiency
Order entry and order management experience in a high-SKU distribution or wholesale environment is a strong asset
Comfortable with basic technology troubleshooting and able to clearly communicate an issue to an internal IT team
TECHNICAL SKILLS
ERP software - Intermediate to Advanced
Microsoft Excel - Advanced
Microsoft Word and PowerPoint - Basic
Payment processing platforms (e.g., Moneris or similar)
THE PRODUCT / SERVICE / SOLUTION
Souvenir and giftware products, including postcards, magnets, keychains, shot glasses, mugs, and snow globes
Approximately 12,000 active SKUs distributed to retailers across Canada and the United States
PROSPECTIVE CUSTOMERS / WHO YOU WILL SUPPORT
External customers: retailers ranging from independent operators to national chains, in the souvenir, gift, tourist attraction, airport, hotel, and convenience channels, across Canada and the U.S.
Internal customers: approximately 45 sales representatives across Canada and the U.S., who rely on this role for order edits, order lookups, new customer set-up, credit applications, and releasing orders from hold
TYPICAL DAY & DUTIES
30% Customer Service & Help Desk - order intake, order status inquiries, escalations, and backup support for the U.S. customer service team
20% Sales Support - supporting approximately 45 sales representatives with order edits, deletions, lookups, new customer setup, and releasing credit holds
30% Accounts Receivable & Collections - invoicing, credits, payment processing, cash application, reconciliation, collections calls, and month-end/year-end AR procedures; supervision of one AR employee
15% Office Management & Executive Support - visitor reception, meeting and showroom coordination, catering for customer visits, and office supplies
5% Process Improvement & IT Triage - identifying manual or repetitive work for automation, and first-line IT troubleshooting
OVERNIGHT TRAVEL
None required
SUPPORT & TRAINING
Ongoing support from the Accounting Manager on ERP-specific questions
Access to an in-house IT team for technical escalations and process automation requests
WHY YOU SHOULD APPLY
A senior operational role reporting directly to the CEO, with genuine ownership of the Accounts Receivable function
A real mandate to bring ideas, change process, and modernize a department
An established, stable company with roughly 40 years in business and a collaborative, positive culture
A destination role: the outgoing incumbent held this seat for 15 to 20 years
A full benefits package, including dental, extended health, life, and disability coverage, plus 3 weeks of vacation from the start
Equal Opportunity Employer
Just Sales Jobs and our clients are equal opportunity employers. We do not discriminate. All candidates are evaluated solely on performance merit and organizational fit.
Not the Right Fit? We May Have Other Roles for You.
If this particular role isn't the right match, we encourage you to browse our other open positions at https://justsalesjobs.ca/jobs-opening/ and apply for any that interest you.
Our recruiters review every resume we receive - and if we have another role that could be a great fit for your background, we will reach out to you directly.
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