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Customer Service Assistant Remote Jobs in Bothell, WA

FrontStream

Be Seen First

Customer Success Manager (REMOTE)

Seattle, WA · Remote

$65K - $75K/yr

Customer Success Manager You'll manage a portfolio of clients and be directly accountable for ... services including training, site builds, and event design consultation, always tied back to client ...

Promoted2

Remote Insurance Agent

Seattle, WA · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

Promoted2

Remote Insurance Agent

Bellevue, WA · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

Promoted2

Remote Insurance Agent

Renton, WA · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

Promoted2

Remote Insurance Agent

Everett, WA · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

Jobs for Humanity

Remote Executive Assistant

Seattle, WA · Remote

The company emphasizes clear communication, attention to detail, and a customer-focused mindset in ... services that support business success in a competitive and evolving marketplace. We're looking for ...

The Safavi Agency

Insurance Broker

Seattle, WA · Remote

$86K - $113K/yr

This is a remote, commission-based opportunity for someone who is comfortable talking with people ... Sales, customer service, retail, or telemarketing experience is helpful but not required

Promoted2

Remote Insurance Agent

Seattle, WA · Remote

$60K - $110K/yr

Prior experience in sales, customer service, or financial services * Background in remote or independent contracting roles * Leadership or team-building experience Compensation and Benefits First ...

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Customer Service Assistant Remote information

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How much do customer service assistant remote jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer service assistant remote in Bothell, WA is $22.39, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer service assistant, and why are they important?

To thrive as a Customer Service Assistant (Remote), you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems, and basic office tools is typically required. Patience, empathy, and time management are essential soft skills that help you connect with customers and manage multiple inquiries effectively. These competencies ensure efficient resolution of customer issues, promote satisfaction, and support seamless remote operations.

What is the difference between Customer Service Assistant Remote vs Customer Support Representative?

AspectCustomer Service Assistant RemoteCustomer Support Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; some roles may prefer additional certifications
Work EnvironmentRemote, home-based settingRemote or office-based, depending on company
Industry UsageCustomer service across various industriesCustomer support mainly in tech, retail, or service sectors
Common Search IntentJob opportunities, remote customer service rolesCustomer support jobs, technical support roles

Customer Service Assistant Remote and Customer Support Representative roles share similar credentials and work environments, often involving remote work and customer interaction. However, Customer Support Representatives may handle more technical or specialized support, while Customer Service Assistants focus on general customer inquiries. Both roles are vital in customer service industries and frequently searched by job seekers seeking remote opportunities.

What does a remote customer service assistant do?

A remote Customer Service Assistant helps customers by answering questions, resolving issues, and providing information about products or services—all from a location outside of a traditional office, usually from home. They typically communicate with customers via phone, email, live chat, or social media. Their main goal is to ensure customer satisfaction by providing prompt and effective assistance. Remote roles require strong communication skills, self-motivation, and proficiency with digital tools. Companies often provide training and support to help remote assistants succeed in their roles.

How does a remote customer service assistant stay connected and collaborate effectively with the rest of the team?

As a remote Customer Service Assistant, staying connected with your team is essential for both productivity and morale. Most companies utilize a combination of communication tools such as Slack, Microsoft Teams, or Zoom for regular check-ins, team meetings, and instant messaging. You'll likely participate in daily or weekly virtual meetings to discuss updates, share challenges, and coordinate customer support efforts. Strong written and verbal communication skills are important, as is the ability to proactively seek help or clarification when needed. Being comfortable with digital collaboration tools will help you succeed and stay engaged with your team.
What are the most commonly searched types of Customer Service Remote jobs in Bothell, WA? The most popular types of Customer Service Remote jobs in Bothell, WA are:
What are popular job titles related to Customer Service Assistant Remote jobs in Bothell, WA? For Customer Service Assistant Remote jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Customer Service Assistant Remote jobs in Bothell, WA look for? The top searched job categories for Customer Service Assistant Remote jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Customer Service Assistant Remote jobs? Cities near Bothell, WA with the most Customer Service Assistant Remote job openings:
Customer Service Assistant Remote jobs near you
Infographic showing various Customer Service Assistant Remote job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $46,562 per year, or $22.4 per hour.

Customer Success Manager (REMOTE)

FrontStream

Seattle, WA • Remote

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

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Job description

The Role: Customer Success Manager

You'll manage a portfolio of clients and be directly accountable for retaining and growing that book of business. That means you're not waiting for clients to come to you with problems - you're proactively identifying risks, uncovering opportunities, and consulting with clients on how to get more out of FrontStream's products. You own renewals. You drive expansion. You are the person your clients call when they're planning their next big fundraising event and want to make sure they're set up for success.

WHAT YOU’LL DO

· Own renewals and retention across your portfolio, managing the full customer lifecycle.

· Consult with clients on their fundraising strategy - learning their goals, recommending the right products and configurations, and proactively identifying what they're underutilizing.

· Drive expansion by analyzing usage, spotting gaps, and introducing additional products and features that align with client objectives.

· Lead strategic onboarding tied to each client's event calendar and fundraising goals.

· Build multi-threaded relationships across executive directors, development officers, and event committees so your presence in the account is durable.

· Monitor account health and act immediately on warning signs.

· Deliver premium services including training, site builds, and event design consultation, always tied back to client outcomes.
 

WHO YOU ARE

· You have 3+ years of Customer Success experience where you were directly responsible for revenue.

· You’ve worked across book of enterprise, mid-market and scale customers, managing 100-300 clients at a time.

· You're comfortable talking about renewals, pricing, and expansion — it's a natural part of demonstrating value, not an awkward add-on.

· You ask hard questions. You don't accept "things are fine" at face value when usage is declining or a champion just left.

· You're proactive by default. You know which accounts are healthy, which need attention, and which have untapped potential before anyone asks.

· You connect product capabilities to business outcomes, not features in a vacuum.

· You’re willing and able to travel to customer events and meetings.

· Nonprofit or fundraising experience is a plus, not a requirement.

OUR COMPANY VALUES

· We wake up every day to serve our customers

· We foster belonging

· We embrace change to drive growth

· We commit to working together

OUR AWESOME BENEFITS

· 100% Remote Work! No more “when will we have to go back into the office” worries. FrontStream supports remote employees all over North America

· Complete health, vision, and dental insurance

· FSA & HSA

· No rigid vacation policy, instead FrontStream provides employees with “Responsible Time Off” – we trust you to take the time you need when you need it

· Paid holidays

· 401(k) with employer match

DIVERSITY STATEMENT

At FrontStream, diversity is fundamental to how we grow and manage our business. We are committed to building a diverse workforce that cultivates and supports individuals of all backgrounds, and we strongly encourage people of different races, ethnicities, sexual orientations, gender identities, veterans, and persons with disabilities to apply. FrontStream is an equal opportunity employer, and we will welcome everyone to our team!

Company Description

FrontStream supports over 10,000 charities and corporate customers across the globe. FrontStream is revolutionizing fundraising through its all-in-one platform, Panorama. We are the trusted provider of online fundraising and auctions, event management, donor management, and workplace giving to our international customer base. We have been serving the nonprofit sector for more than a decade, and we love what we do! FrontStream is owned by the global investment firm Marlin Equity Partners.