Remote Medtronic Customer Service Jobs in Bothell, WA

We anticipate the application window for this opening will close on - 12 Sep 2026

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the LifeJob Specific Summary
We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.

Medtronic's Neuroscience Portfolio is focused on transforming care for patients with neurological, spinal, and chronic pain conditions. Through meaningful innovation and strong clinical partnerships, we help clinicians deliver therapies that improve lives and expand what is possible in-patient care.

Cranial & Spinal Technologies advances surgical care for patients with spine and cranial conditions. We develop innovative solutions that help clinicians plan, navigate, and deliver procedures with accuracy, efficiency, and patient outcomes in mind.

Check us out on LinkedIn: Medtronic CST

The Spine AiBLE Sales Director will lead strategic program development and field execution for the AiBLE Strategic Sales organization across the Central and Western United States. This role will partner closely with sales leadership and cross-functional business partners to strengthen sales capabilities, advance learning and development initiatives, and ensure the organization has the tools, resources, content, and structure needed to drive business performance.

The ideal candidate is a collaborative, strategic leader with a demonstrated ability to build strong cross-functional relationships and translate business priorities into actionable programs that drive successful field execution.

This role may be based anywhere within the Western United States and requires the ability to travel up to 50% of the time to support business needs.

Responsibilities may include the following and other duties may be assigned:

• Lead, develop, and execute the sales strategy for the AiBLE Sales Team across the Central and Western U.S.

• Direct regional sales efforts to achieve or exceed established sales targets for Medtronic's Cranial & Spinal Technologies products and services.

• Recruit, coach, develop, and retain a high-performing field sales team.

• Build and strengthen long-term relationships with key stakeholders, including surgeons, hospital staff, and healthcare decision-makers.

• Partner with sales leadership, field sales teams, and cross-functional partners to execute regional growth and market development strategies.

• Identify and pursue business opportunities, assess customer needs, and deliver product and service solutions that maximize the value of Medtronic's Cranial & Spinal Technologies portfolio.

• Promote awareness and understanding of the company's products and services through customer education and engagement.

• Conduct and evaluate market research to identify customer needs, competitive activity, market trends, and emerging business opportunities.

• Develop, implement, and adjust market development plans and strategies based on business and customer needs.

• Gather customer feedback regarding new products and enhancements to existing products, and communicate insights to internal stakeholders, including R&D, Operations, and Marketing.

• Collaborate with Marketing, Finance, Human Resources, Sales Training, and other cross-functional teams to address key business priorities and opportunities.

• Travel extensively throughout the assigned geography to support customers, field sales teams, and broader business needs.

We are committed to building a workforce that brings together a broad range of perspectives and experiences at every level. This approach fuels innovation and helps us remain an industry leader-that's why we focus on attracting and developing employees who are patient-centric, passionate, and deeply connected to the needs of the patients we serve.

To learn more about Inclusion & Diversity at Medtronic, click here.

Qualifications Must Have: Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident in your applicant profile.

• Bachelor's degree and 10+ years of relevant sales leadership experience in medical device, Medtech, healthcare or life sciences; OR

• Advanced degree and 8+ years of relevant sales and leadership experience in medical device, Medtech, healthcare or life sciences.

• Valid driver's license and active vehicle insurance policy

Nice to Have: Preferences

• Experience within healthcare, medical technology, or another highly matrixed organization

• Experience in Spine, Biologics, and/or Enabling Technologies

• Experience leading and supporting field-based teams across a broad geographic region

• Demonstrated success leading change initiatives or building and implementing new programs

• Broad knowledge of sales, business development, people leadership, and business management

• Experience leading multiple teams or functional areas across a country, region, or business

• Strong understanding of organizational dynamics, market conditions, and the competitive environment

• Strong analytical capabilities, with the ability to use data and business insights to inform recommendations and guide decision-making

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind:

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$170,000.00 - $170,000.00This position is eligible for an annual long-term incentive plan.U.S. Pay Transparency (for SIP, Commission, Hourly Direct, Interns, Executives)The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance,Health Savings Account,Healthcare Flexible Spending Account,Life insurance, Long-term disability leave,Dependent daycare spending account,Tuition assistance/reimbursement, andSimple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees:Incentive plans, 401(k) plan plus employer contribution and match,Short-term disability,Paid time off,Paid holidays,Employee Stock Purchase Plan,Employee Assistance Program,Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), andCapital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can findhere a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.