Remote Medtronic Customer Service Jobs in Bothell, WA

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

Bring your talents toa leaderin medical technology and healthcare solutions.Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need toownyour future success. Join us for a career in sales that changes lives.

Lead regional customer and employee education and training activities in support of Cardiac Rhythm Management (CRM) procedure and product launches. Partner with key leadership, field, and cross functional personnel toidentifyopportunities forand barriers to improving district and region performance. Provide feedback to product development, quality, education, and marketing teamsregardingproduct performance to improve future offerings.

Serve as the customer and field technicalresourcein CRM.Provideexpertiseand leadership in the areas of Physician and Fellows education, AHP education, clinical evidence interpretation, and Medtronic employee education.Based on strategic prioritiesprovideimplant or clinic coverage as requested by the needs of the region.

Main Job Duties/Responsibilities

Education and Training:

• Drives regional education and training activities and supports national programs for CRM, specifically:

• Train and educate internal teams and external customers on CRM procedures, therapies/ products,processesand solutions

• Continued education and assessment of tenured field team

• Leads coordination of new-hire training with accountability to hiring manager (DM or DSM)

• Responsible for new hire field sign-off

• Understands competitive technology and therapies and can craft a message as to why Medtronic devices provide a competitive advantage. Disseminates competitive informationtoregional teams. Delivers competitive training to field service and sales staff

• Delivers tailored training and education on Medtronic products, competitive products, clinical evidence, and the changing marketplace to enhance the technical and sales skills of local sales and service teams and ensure a best-in-class organization.

• Delivers newproductand procedural field training and ensures that allrequiredtechnical and clinical evidence for our products is delivered in a manner that our field teams can articulate to customers.

• Enhances relationships with current and future stakeholders by delivering strategic and innovative education to promote Medtronic products and therapies while focusing on the clinical value and engages with the Regional Economics Manager for economic value conversations.

Technical and Clinical Expert:

• Translates complex technical messaging, dispels competitive claims, resolves complex technical issues, andmaintainscustomer relationships through technicalexpertise.

• Understands,Interpretsandparticipatesin communication of product and procedure updates and field corrective actions pertinent to Medtronic products and therapies.

• Collaborates with the Clinical Research Organizationrelativeto clinical studies and physician research.

Strategic Partner:

• Partners with sales leadership intentionally and effectively to develop and execute strategic technical and clinical training thatmeetbusiness goals.

• Leverages personal district and region-wide relationships and experience toanticipatechanges in business conditions

• Responds to urgent or rapidly changing business needs and partners with sales teams to implement strategic solutions.

• Builds and strengthens relationships across Medtronic to support collaborative solutions thatleverageour unique sales and service teams.

Builds Alliances:

• Builds andmaintainshigh trust relationships based on technicalexpertiseand clinical evidence with key customers across the region.

• Provides expert service at key accounts toestablishand reinforce the value of Medtronic technical competency.

MUST HAVE - MINIMUMQUALIFICATIONS:

IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME

• Bachelor's Degree PLUS a minimum 2 years of experience in electrophysiology or sales/service/engineering in the Cardiac Rhythm or an Implantable Medical Device Industry -OR-

• Advanced Degree in engineering or nursing

NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS:

• Degree in biomedical engineering or nursing

• Cath Lab, EP Lab, hospital/clinic, or cardiology experience

• Experience teaching and educating medical personnel, peers, and technical support personnel

• Thorough working knowledge of cardiac medical terminology and the medical device industry

• Excellent customer service skills

• Proven ability to build/maintainpositive relationships with peers and colleagues across organization levels

• Excellent interpersonal, written/verbal communication skills

• Ability to coordinate/participateinnumeroustasks/projects in a fast-paced environment in an organized manner while meeting deadlines

• Strong work ethic inaccomplishingobjectivesof the position

• Expertisewith Microsoft tools and other business applications (i.e., SalesForce.com)

• Ability to meet vendor credentialing requirements

• IBHRE certification (requiredat Sr and Prinlevel)

PHYSICAL JOB REQUIREMENTS:

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with temporary or permanent adaptive needs to perform the essential functions.

• Frequentrequired travel to customer clinics,hospitalsand offsite meetings.While performing the duties of this job, the employeeis regularly required tobe independently mobile

• Continuous verbal and written or printed communications, including through electronic devices (mobile phone and PC)

• Frequent handling of equipment and supplies weighing up to 40 pounds, and moving items from one surface to another atapproximately thesame level, and from ground level to table height

• Sitting,standingand/or walking for up to eight plus hours per day

• Environmental exposures include infectious disease, radiation, MRI, and blood and bodily fluids

• Ability to wear a 5-7lbs lead apron for extended periods of time

• Frequently required to manipulate objects,toolsand controls

• Frequent bending or stooping or balancing to manipulate cables and/or manage inventory

• Specific vision abilities required by this job include close vision, distance vision, depthperceptionand ability to adjust focus

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind:

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com.

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance,Health Savings Account,Healthcare Flexible Spending Account,Life insurance, Long-term disability leave,Dependent daycare spending account,Tuition assistance/reimbursement, andSimple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees:Incentive plans, 401(k) plan plus employer contribution and match,Short-term disability,Paid time off,Paid holidays,Employee Stock Purchase Plan,Employee Assistance Program,Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), andCapital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can findhere a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.