Remote Medtronic Customer Service Jobs in Bothell, WA

We anticipate the application window for this opening will close on - 10 Sep 2026

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the LifeWe are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. The role requires availability to work evenings, weekends, and holidays as
determined by local management and domestic travel of more than 70%.Position Description

The Therapy Development Specialist (TDS) provides advanced clinical and technical support for new PVH vascular therapies and products across diverse clinical settings. Partnering with Therapy Development Representatives (TDR), the TDS supports critical cases and applies strong clinical expertise to ensure safe and effective use of new technologies. The role trains, supports, and educates physicians on PVH carotid and thrombectomy therapies and serves as a clinical subject matter expert within the Vascular Sales organization. The role reports to the Area Therapy Manager.
This is a field-based role requiring evening, weekend, holiday availability and domestic travel exceeding 70%.

Position Responsibilities

Clinical & Technical Support:
Provide advanced clinical expertise and hands-on procedural support for new vascular technologies.
Deliver urgent and high-priority case coverage for PVH carotid, thrombectomy, and new vascular therapies.
Support adoption and utilization of new technologies through best practices, training, and technical guidance.
Assess customer needs and address objections to maximize value of vascular solutions.
Sales Support & Commercial Execution:
Partner with TDRs and vascular field teams to optimize case support and business execution.
Support market development and new account launch strategies.
Drive growth, utilization, and reorder activity-especially in new accounts.
Provide clinical insight to support account strategy and competitive positioning.

Educational Support

Educate and train physicians, nurses, and clinical staff through in-services and presentations.
Deliver ongoing education and technical support for new products.
Conduct hospital and clinic visits to support sales and service objectives.
Lead and support training events and product demonstrations.

Customer Focus and Relationship Management

Build and maintain relationships with clinicians, administrators, and staff.
Drive physician adoption through sustained education and case support.
Gather feedback on new products and communicate insights to leadership.
Ensure compliance with consignment, inventory, and credentialing requirements.

After Hours & Travel Requirements

Provide after-hours case support including weeknights and weekends as needed.
Travel within assigned territory 70% of the time; overnight travel may be required.

Basic Qualifications

High School Diploma with 8+ years relevant experience OR
Associate's Degree with 6+ years relevant experience OR
Bachelor's Degree with 4+ years relevant experience.

Preferred Qualifications

Clinical Specialist expertise in carotid, embolic, and/or thrombectomy therapies.
Experience supporting new therapy adoption and driving utilization growth.
Strong medical device and vascular knowledge.
Excellent communication, organization, and project management skills.
Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint.

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind:

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):110,000- 120000In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance,Health Savings Account,Healthcare Flexible Spending Account,Life insurance, Long-term disability leave,Dependent daycare spending account,Tuition assistance/reimbursement, andSimple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees:Incentive plans, 401(k) plan plus employer contribution and match,Short-term disability,Paid time off,Paid holidays,Employee Stock Purchase Plan,Employee Assistance Program,Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), andCapital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can findhere a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.