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Customer Service Assistant Remote Jobs in Federal Way, WA

ForgeFit

Remote Customer Service Specialist

Seattle, WA · On-site +1

$19.25 - $25.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Kent, WA · On-site +1

$19.25 - $25.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Airbus

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Customer Service Professional (Remote)

Seattle, WA · Remote

$55K - $80K/yr

The Customer Service Professional (Remote) plays a critical role in delivering exceptional support ... Possess and apply product knowledge to assist customers * Collaborate with team leads and ...

Posted today

Airbus

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Customer Service Professional (Remote)

Seattle, WA · Remote

$55K - $80K/yr

The Customer Service Professional (Remote) plays a critical role in delivering exceptional support ... Possess and apply product knowledge to assist customers * Collaborate with team leads and ...

Posted today

Airbus

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Customer Service Professional (Remote)

Seattle, WA · Remote

$55K - $80K/yr

The Customer Service Professional (Remote) plays a critical role in delivering exceptional support ... Possess and apply product knowledge to assist customers * Collaborate with team leads and ...

Posted today

Carter's

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Office Administrator / Executive Assistant (Remote)

Seattle, WA · Remote

$80K - $100K/yr

Executive Assistant * Manage Vice President calendar including the executive office calendar ... Anticipates needs with a strong sense of initiative and high level of customer service * Ability to ...

Posted today

Carter's

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Office Administrator / Executive Assistant (Remote)

Seattle, WA · Remote

$80K - $100K/yr

Executive Assistant * Manage Vice President calendar including the executive office calendar ... Anticipates needs with a strong sense of initiative and high level of customer service * Ability to ...

Posted today

Carter's

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Office Administrator / Executive Assistant (Remote)

Seattle, WA · Remote

$80K - $100K/yr

Executive Assistant * Manage Vice President calendar including the executive office calendar ... Anticipates needs with a strong sense of initiative and high level of customer service * Ability to ...

Posted today

AO Globe Life

CSR Entry-Level Remote

Seattle, WA · On-site +1

$100K/yr

We are hiring Remote Entry-Level Managing Agents for a full-time, fully remote role that allows you ... Conduct policy reviews, assist with beneficiary changes, and guide members through claims processes.

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Customer Service Assistant Remote information

See Federal Way, WA salary details

$13

$22

$31

How much do customer service assistant remote jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for customer service assistant remote in Federal Way, WA is $22.36, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Assistant (Remote), and why are they important?

To thrive as a Customer Service Assistant (Remote), you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems, and basic office tools is typically required. Patience, empathy, and time management are essential soft skills that help you connect with customers and manage multiple inquiries effectively. These competencies ensure efficient resolution of customer issues, promote satisfaction, and support seamless remote operations.

What is the difference between Customer Service Assistant Remote vs Customer Support Representative?

AspectCustomer Service Assistant RemoteCustomer Support Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; some roles may prefer additional certifications
Work EnvironmentRemote, home-based settingRemote or office-based, depending on company
Industry UsageCustomer service across various industriesCustomer support mainly in tech, retail, or service sectors
Common Search IntentJob opportunities, remote customer service rolesCustomer support jobs, technical support roles

Customer Service Assistant Remote and Customer Support Representative roles share similar credentials and work environments, often involving remote work and customer interaction. However, Customer Support Representatives may handle more technical or specialized support, while Customer Service Assistants focus on general customer inquiries. Both roles are vital in customer service industries and frequently searched by job seekers seeking remote opportunities.

What does a remote Customer Service Assistant do?

A remote Customer Service Assistant helps customers by answering questions, resolving issues, and providing information about products or services—all from a location outside of a traditional office, usually from home. They typically communicate with customers via phone, email, live chat, or social media. Their main goal is to ensure customer satisfaction by providing prompt and effective assistance. Remote roles require strong communication skills, self-motivation, and proficiency with digital tools. Companies often provide training and support to help remote assistants succeed in their roles.

How does a remote Customer Service Assistant stay connected and collaborate effectively with the rest of the team?

As a remote Customer Service Assistant, staying connected with your team is essential for both productivity and morale. Most companies utilize a combination of communication tools such as Slack, Microsoft Teams, or Zoom for regular check-ins, team meetings, and instant messaging. You'll likely participate in daily or weekly virtual meetings to discuss updates, share challenges, and coordinate customer support efforts. Strong written and verbal communication skills are important, as is the ability to proactively seek help or clarification when needed. Being comfortable with digital collaboration tools will help you succeed and stay engaged with your team.
What are the most commonly searched types of Customer Service Remote jobs in Federal Way, WA? The most popular types of Customer Service Remote jobs in Federal Way, WA are:
What are popular job titles related to Customer Service Assistant Remote jobs in Federal Way, WA? For Customer Service Assistant Remote jobs in Federal Way, WA, the most frequently searched job titles are:
What job categories do people searching Customer Service Assistant Remote jobs in Federal Way, WA look for? The top searched job categories for Customer Service Assistant Remote jobs in Federal Way, WA are:
What cities near Federal Way, WA are hiring for Customer Service Assistant Remote jobs? Cities near Federal Way, WA with the most Customer Service Assistant Remote job openings:
Customer Service Assistant Remote jobs near you
Infographic showing various Customer Service Assistant Remote job openings in Federal Way, WA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $46,514 per year, or $22.4 per hour.

Remote Medical Support Assistant (Remote Medical Receptionist)

Ansible Government Solutions

Seattle, WA • On-site, Remote

$18.75 - $23/hr

Full-time

Re-posted 8 days ago

Job description

Overview
Ansible Government Solutions, LLC (Ansible) is currently recruiting Remote Medical Support Assistants (Remote Medical Receptionists) that is to support the VA Puget Sound Healthcare System including VA Puget Sound facilities and CBOCs. Working hours are Mon-Fri, 8am-4:30pm. If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers.
Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.
Responsibilities
  • Manage appointment scheduling for clinics/units and maintain calendars
  • Process consult intake, schedule appointments, and manage electronic waitlists
  • Review daily consults, recall lists, and communications for accuracy
  • Adjust appointments, locations, and providers to maintain clinic access and coverage
  • Serve as first point of contact for patients, families, and staff
  • Answer phones, respond to inquiries, and resolve concerns
  • Provide courteous, professional, and timely service
  • Handle complaints and initiate resolution within required timelines (24-72 hours)
  • Collaborate with interdisciplinary healthcare teams (VA and community providers)
  • Support community care scheduling workflows and escalation processes
  • Assist patients in navigating care and making informed decisions
  • Input and maintain patient data in CPRS/EHR systems
  • Verify and update demographic and insurance information
  • Perform receptionist and clerical duties (messages, records, materials)
  • Support revenue processes by identifying insurance coverage
  • Maintain patient safety by verifying identity using required protocols
Qualifications
  • High School diploma or GED equivalent.
  • Proficiency in written and spoken English.
  • Minimum typing speed of 50 words per minute.
  • Basic computer proficiency, including Microsoft Office applications.
  • Basic knowledge of medical terminology.
  • Minimum 6 months of customer service experience in a medical or healthcare setting.
  • Ability to work remotely and independently in a professional setting.
  • Ability to obtain and maintain a favorable VA background investigation (NACI) and PIV credential.
  • No physical or health restrictions that would interfere with job performance.
  • Ability to complete all required VA onboarding, security, privacy, and mandatory training prior to and during assignment.
  • U.S. citizenship required.

All candidates must be able to:
  • Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
  • Lift up to 50 lbs from floor to waist
  • Lift up to 20 lbs
  • Carry up to 40 lbs a reasonable distance
  • Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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