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Customer Service Analyst Two Jobs in Georgia (NOW HIRING)

Camp

Aviation Maintenance Analyst II

Savannah, GA · On-site

$64K - $81K/yr

... Analyst II with a passion for amazing customer service to join our growing Operations Team ... Reporting into the Operations Lead and working across Operations and Customer Service, you'll be ...

CAMP Systems

Aviation Maintenance Analyst II

Savannah, GA · On-site

$64K - $81K/yr

... Analyst II with a passion for amazing customer service to join our growing Operations Team ... Reporting into the Operations Lead and working across Operations and Customer Service, you'll be ...

R2 Technologies Corporation

Help Desk Analyst 2

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 2 (689398) Location: Decatur, GA 30033 Onsite Duration: Long-Term Contract The ... customers to provide information and services targeted to meet client expectations. Analyze ...

Primerica

Data Analyst 2

Duluth, GA · Hybrid

$65K - $75K/yr

About this Position The Data Analyst 2 is responsible for completing all data requests routed to ... service or veteran status, genetic or carrier status, marital status, sexual orientation, or any ...

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Customer Service Analyst Two information

What does a customer service analyst do?

A customer service analyst evaluates customer interactions and feedback to identify trends, improve service quality, and develop strategies for better customer satisfaction. They often analyze data using tools like Excel or CRM software and collaborate with teams to implement process improvements. Strong communication skills and attention to detail are essential for this role.
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Clinical/Systems Analyst II

St. Joseph's/Candler

Savannah, GA • On-site

$38.37/hr

Full-time

Re-posted yesterday

St. Joseph's/Candler Health System rating

6.7

Company rating: 6.7 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

  • Position Summary
    • Focus is to proactively anticipate and meet user needs while adhering to regulatory requirements and SJ/C Strategic Information Systems goals. The Applications Analyst II has excellent working knowledge of software applications that integrate with those directly being supported. Reviews, analyzes, and modifies application systems to include encoding, testing, troubleshooting, user security access, and installation. The Applications Analyst II works collaboratively with department directors, operations manager, office managers, peers, and business units to evaluate and manage the build, use of applications, and respective interfaces. The Applications Analyst II is responsible for providing advice on systems selection, installation, operation, and on-going support of software applications. Facilitates and leads "go-live" and "upgrade" processes. Serves as project manager on assigned projects and ensures completion on schedule and within budget. Proactively manages change in project scope, identifies potential crises, and devises contingency plans. Serves as resource for other application support analysts by responding to functional questions, assisting with troubleshooting and testing scenarios and monitoring effects of application utilization on provider work flows. Coach, mentor, and motivate Analyst I, vendors and contractors, and influences them to take positive action and accountability for their assigned work. Utilizes exceptional technical writing, communication, presentation skills, and maintains documentation of all changes and decisions. Has a working knowledge of reportable regulatory requirements. Understands data structures and is proficient with translating end user needs. Maintains open communication with practitioners for consultations and assistance.
  • Education
    • Bachelors Degree - Required
    • Clinical or Information Technology discipline - Preferred
  • Experience
    • 3-5 Years Health systems functional areas or installing/maintaining computer system applications - Required
  • License & Certification
    • None Required
  • Core Job Functions
    • Provides direct support in use of application software to customers including problem resolution, research functionalities, responding to questions and staff training. Ensures software vendors have the information and resources necessary to resolve application problems. Leads projects in one or more aspects of the information systems life cycle (product selection, business requirements definition, communication, implementation, issue resolution, product support). Serves as expert resource and department liaison for ambulatory providers, other analysts and serves as primary liaison between SJ/C users and computer system vendors. Questions on use of system, system flexibility, hardware configurations, functionality and department work flow processes and needs are answered accurately and in timely manner. Coaches Application Support Analysts I toward success by investing time, knowledge transfer, and modeling positive and supportive behaviors that promote team success. Other duties as assigned.
    • Customizes dictionaries, security levels, menus and screen displays according to standard operation procedures. Maintains current and complete documentation of changes for all supported applications. Adheres to change control policies for software modifications. Serves as a member of implementation core teams and provides guidance in planning, coordination and implementation of "go-live" and "upgrade" activities, including project schedule recommendations, training, testing and actual conversion. Provides for continuous on-site support during lives or upgrades. Makes hardware recommendations as necessary and assists with interface testing.
    • Ensures comprehensive software test scenarios are developed to ensure thorough testing of new or upgraded applications prior to "live" date. Reports problems or issues to vendor and in-house staff during testing to ensure timely resolution. Analyzes and resolves problems for ambulatory applications and assists other analysts within the department. Escalates problems outside scope to appropriate person or group. Ensures training has been received for effective application support and end user use. Coordinates and provides the implementation of new or upgraded software applications.
    • Researches and defines user informational needs and work flow processes and translates these needs in order to recommend systems and work flow changes to promote the most effective use of systems and enhancements to user productivity. Recognizes decision level hierarchy, coordinates decisions with other analysts, IS management and ambulatory customers. Has sufficient knowledge of other functions, interfaces and processes to evaluate options beyond those contained within the ambulatory product.

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