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Customer Service Account Manager Jobs in Rome, GA

Hanes Companies

Customer Service Manager

Calhoun, GA · On-site

Customer Service Manager Leads customer experience for our retail accounts, ensuring seamless communication, accurate order handling, and strong cross-functional coordination. This role manages the ...

Hanes Companies

Customer Service Manager

Calhoun, GA · On-site

Customer Service Manager Leads customer experience for our retail accounts, ensuring seamless communication, accurate order handling, and strong cross-functional coordination. This role manages the ...

Advance Auto Parts

Customer Account Manager

Rome, GA · On-site

What is a Customer Account Manager (CAM)? At Advance Auto Parts, a Customer Account Manager (CAM ... Working knowledge of Advance products and services and the ability to market those products and ...

PPC Flex

National Account Manager

Rome, GA · On-site

$81K - $105K/yr

The National Account Manager is responsible for maintaining and growing sales in existing accounts ... Service and grow existing customer accounts to ensure high customer satisfaction, positive ...

A Team Leasing, LLC

Credit Manager

Cartersville, GA · On-site

Two years' experience with Rent-to-Own, retail or other business emphasizing customer service, account management, sales and merchandising. General Physical Requirements * Position routinely requires ...

Eagle Rock

Account Manager

Calhoun, GA · On-site

Manage, rotate and maintain a neat inventory in each account. * Must sell sufficient product ... Displays strong customer service skills * Possesses strong attention to detail * Exercises sound ...

Dayton Freight

Account Manager

Calhoun, GA · On-site

Maintain excellent communication with external and internal customers * Keep fully informed ... Facilitate information meetings with Service Center team members * Effectively handle special ...

Dayton Freight

Account Manager

Calhoun, GA

Maintain excellent communication with external and internal customers * Keep fully informed ... Facilitate information meetings with Service Center team members * Effectively handle special ...

Dayton Freight

Account Manager

Calhoun, GA · On-site

Maintain excellent communication with external and internal customers * Keep fully informed ... Facilitate information meetings with Service Center team members * Effectively handle special ...

Yancey Bros Co

Strategic Account Manager

Calhoun, GA · On-site

As a Strategic Account Manager you will support our customers in your designated territory (Gordon ... You should possess a strong sense of urgency and desire to provide superior customer service. The ...

Yancey Bros.co

Strategic Account Manager

Calhoun, GA · On-site

As a Strategic Account Manager you will support our customers in your designated territory (Gordon ... You should possess a strong sense of urgency and desire to provide superior customer service. The ...

ABB

Group Account Manager

GA · Remote

$163K - $261K/yr

As the Group Account Manager, Meta - Data Center Segment, you will have the opportunity to develop ... Builds deep customer understanding to shape sales strategies, identify risks/opportunities, and ...

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All JobsCustomer Service Account JobsCustomer Service Account Manager JobsCustomer Service Account Manager Jobs in Rome, GA

Customer Service Account Manager information

See Rome, GA salary details

$26K

$47.4K

$75K

How much do customer service account manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer service account manager in Rome, GA is $47,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What does a customer service account manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a customer service account manager?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

How does a customer service account manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

How much does a customer service account manager get paid?

The average salary for a customer service account manager typically ranges from $45,000 to $75,000 per year, depending on experience, industry, and location. Salaries can be higher with additional certifications or in larger companies, and some roles may include bonuses or commissions based on performance.

What is the role of a customer service account manager?

A customer service account manager is responsible for maintaining and strengthening relationships with clients, ensuring their needs are met, and resolving issues promptly. They often coordinate between the client and internal teams, utilize CRM tools, and aim to improve customer satisfaction and retention.

What are popular job titles related to Customer Service Account Manager jobs in Rome, GA?

For Customer Service Account Manager jobs in Rome, GA, the most frequently searched job titles are:

What job categories do people searching Customer Service Account Manager jobs in Rome, GA look for?

The top searched job categories for Customer Service Account Manager jobs in Rome, GA are:

What cities near Rome, GA are hiring for Customer Service Account Manager jobs?

Cities near Rome, GA with the most Customer Service Account Manager job openings:

Customer Service Account Manager jobs near you
Infographic showing various Customer Service Account Manager job openings in Rome, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,352 per year, or $22.8 per hour.

Technical Service Account Manager - Industrial Engine

Adairsville, GA • On-site

YANMAR HOLDINGS CO., LTD
See more jobs at YANMAR HOLDINGS CO., LTDexternal

Full-time

Re-posted yesterday

Job description

Technical Service Account Manager - Industrial Engine
Adairsville, GA | Full-Time
Yanmar is looking for a technically skilled and customer-focused Technical Service Account Manager - Industrial Engine to support our Industrial Engine customers and distributors. In this role, you'll serve as the primary after-sales contact for key OEM and distributor partners, helping troubleshoot technical issues, evaluate warranty claims, and ensure customers receive exceptional support.
If you enjoy solving complex technical problems, working directly with customers, and collaborating with engineering and global teams, this could be a great fit.
What You'll Do
  • Serve as the primary after-sales technical contact for strategic OEM and distributor customers
  • Review and process warranty claims while ensuring compliance with company policies
  • Troubleshoot engine issues and support customers with diagnostics and repair guidance
  • Identify trends in warranty claims and product performance and share insights with internal teams
  • Provide technical training and guidance to customers on warranty processes and service procedures
  • Visit customer sites when needed to assist with troubleshooting, repairs, audits, or investigations
  • Partner with Sales, Engineering, and global teams in Japan to resolve technical issues and support continuous improvement
  • Support ECU/ECM programming and other diagnostic functions when required
  • Lead regular check-ins with customers to review issues, solutions, and action plans
What We're Looking For
  • Hands-on experience diagnosing and repairing diesel engines or heavy equipment
  • Strong troubleshooting and problem-solving skills
  • Ability to communicate technical information clearly with customers and internal teams
  • Comfortable working with diagnostic tools and service equipment
  • Ability to manage multiple issues and maintain strong customer relationships
  • Willingness to travel occasionally to support customers (about 10% travel)
Technical Experience
Experience working with equipment such as:
  • Industrial diesel engines
  • Agricultural or construction equipment
  • Marine engines
  • Heavy-duty or automotive systems

Familiarity with diagnostic tools, CAN bus systems, or electronic engine controls is highly valued.
Qualifications
  • Bachelor's degree preferred, or equivalent combination of education and experience
  • Minimum 3 years of hands-on technical or diagnostic experience in a service, dealer, or manufacturing environment
  • Experience with Microsoft Office tools; CRM experience such as Salesforce is a plus
  • Bilingual English/Japanese is a plus but not required
Why Join Yanmar
At Yanmar, you'll work alongside a global team dedicated to innovation, reliability, and customer success. This role offers the opportunity to work directly with customers, solve real-world technical challenges, and contribute to the ongoing improvement of our engine products.
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This job description also does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of job change.

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