Customer Service Account Manager Jobs in Rochester, MN

Position Summary

Maintain customer relationships at a prominent level within the food store environment in the St. Cloud Market and demonstrate the ability to meet deadlines and work independently.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Develop and enhance customer relationships. Provide exemplary customer service through frequent face-to-face visits, telephone, and/or electronic contact.

• Resolve complaints and keep track of all processes that pertain to the client’s desires.
• Collaborate with various internal departments to ensure that they fulfill all customer requests.
• Demonstrate competent sales abilities through successful presentation of products and of new and existing items.
• Participate in sales meetings, on-site training, and trade events to maintain a high level of product and supplier knowledge.
• Collect and analyze data concerning consumer behavior to understand changing needs.
• Utilize CRM to prospect and grow current book of business.
• Complete accurate and timely reports, utilizing our retail reporting tools, including weekly recaps, Itineraries, expense reports, and web-based reports.
• Drive personal vehicle and maintain clean driving record.
• Perform other work-related duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor’s degree or equivalent work experience
• Two years of full-time sales industry related work experience preferred
• Valid driver’s license, personal vehicle, proof of insurance, and acceptable driving record

Core Competencies

• Initiative -- Identifying what needs to be done and doing it before being asked or before the situation requires it.
• Customer Orientation—The ability to demonstrate concern for satisfying one’s external and/or internal customers.
• Results Orientation—The ability to focus on the desired result of one’s own unit’s work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
• Persuasive Communication -- The ability to plan and deliver verbal and written communication that make an impact and persuade intended audiences.
• Time Management -- Spending time appropriately among people and projects to ensure goals are met.
• Thoroughness -- Ensuring that one’s own and others’ work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure agreements and commitments are fulfilled.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.