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Customer Service Account Manager Jobs in Maple Grove, MN

Rent-A-Center

Account Manager

West Saint Paul, MN · On-site

$15.90 - $18.70/hr

The Role The Account Manager provides superior customer service to maintain consumer relationships and meet company account management expectations while adhering to company standards, policies, and ...

Rent-A-Center

Account Manager

Brooklyn Park, MN · On-site

$15.90 - $18.70/hr

The Role The Account Manager provides superior customer service to maintain consumer relationships and meet company account management expectations while adhering to company standards, policies, and ...

Rent-A-Center

Account Manager

Shakopee, MN · On-site

$15.90 - $18.70/hr

The Role The Account Manager provides superior customer service to maintain consumer relationships and meet company account management expectations while adhering to company standards, policies, and ...

Avnet, Inc.

Account Manager

Edina, MN · On-site +1

Engages customer(s) in joint planning that integrates the company's services, programs and supplier ... Complexity is high (territory/account, products/services, sales or account management process)

Rent-A-Center

Account Manager

Blaine, MN · On-site

$15.90 - $18.70/hr

The Role The Account Manager provides superior customer service to maintain consumer relationships and meet company account management expectations while adhering to company standards, policies, and ...

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All JobsCustomer Service Account JobsCustomer Service Account Manager JobsCustomer Service Account Manager Jobs in Maple Grove, MN

Customer Service Account Manager information

See Maple Grove, MN salary details

$26.6K

$48.5K

$76.8K

How much do customer service account manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer service account manager in Maple Grove, MN is $48,464.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,900.00 and $55,300.00 per year, depending on experience, location, and employer.

What does a customer service account manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a customer service account manager?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

How does a customer service account manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

How much does a customer service account manager get paid?

The average salary for a customer service account manager typically ranges from $45,000 to $75,000 per year, depending on experience, industry, and location. Salaries can be higher with additional certifications or in larger companies, and some roles may include bonuses or commissions based on performance.

What is the role of a customer service account manager?

A customer service account manager is responsible for maintaining and strengthening relationships with clients, ensuring their needs are met, and resolving issues promptly. They often coordinate between the client and internal teams, utilize CRM tools, and aim to improve customer satisfaction and retention.

What are the most commonly searched types of Customer Service Account jobs in Maple Grove, MN?

The most popular types of Customer Service Account jobs in Maple Grove, MN are:

What job categories do people searching Customer Service Account Manager jobs in Maple Grove, MN look for?

The top searched job categories for Customer Service Account Manager jobs in Maple Grove, MN are:

What cities near Maple Grove, MN are hiring for Customer Service Account Manager jobs?

Cities near Maple Grove, MN with the most Customer Service Account Manager job openings:

Customer Service Account Manager jobs near you

Customer Service - Account Coordinator

Great Northern

Brooklyn Park, MN • On-site

$24 - $30/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 24 days ago

Key responsibilities

  • Handle and follow through on customers' requests for service and product information to support sales activity.

  • Process orders received by mail, telephone, or in person, and route them to the appropriate department for processing.

  • Follow up on orders to ensure delivery by specified dates and resolve routine customer requests and complaints.

Great Northern Corporation rating

8.2

Company rating: 8.2 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

23rd of 122 rated packaging manufacturers

Job description

Customer Service - Account Coordinator
Why Great Northern
Established in 1962, Great Northern is a local, privately owned paper-based packaging manufacturer with a long history of providing secure, stable, and meaningful positions. You will experience a collaborative team-first, safe, clean, enjoyable, and predictable workplace where team members support and care for one another.
Our team members produce sustainable and eco-friendly products that are supplied to national brands that impact people's day-to-day lives.
Additionally, Great Northern is continually investing in upgrading or purchasing new, high-speed manufacturing equipment to maximize and increase capacity. Our employees have access to state-of-the-art technology and tools, enabling them to work more efficiently and effectively. These investments not only maximize our capacity and increase production, but also create more opportunities for our employees to learn and grow their careers.
What We Can Offer You
In addition to excellent wages, Great Northern has a competitive benefits package including medical; dental; life insurance; Paid Time Off (PTO); paid holidays; profit sharing and 401(k) with company match.
We also offer our employees a safe, clean, friendly environment and room for growth! Are you looking for a career with an established and stable company?
Pay/Schedule
  • $24.00/hour minimum starting wage
  • Monday - Friday: This is an onsite position

Under general supervision and following established procedures, the Customer Service - Account Coordinator is responsible for handling and following through on customers' requests for service and product information in support of sales activity. Processes orders for products received by mail, telephone, or personally from the customer or company employee.
Position Summary
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING. OTHER DUTIES MAY BE ASSIGNED.
  • Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
  • Provides price quotations for customers, prospective customers, and account managers.
  • Provides some administrative support for account managers and management.
  • Writes, types, or edits orders, or enters data accurately into computer, to determine total cost for customer.
  • Records or files copies of orders.
  • Assists in ascertaining credit rating of customer.
  • Checks inventory control and notifies stock control departments of orders that would deplete stock.
  • Determines production routing of custom orders according to specifications and machine capabilities.
  • Expedites "hot" orders.
  • Initiates purchase requisitions.
  • Routes orders to appropriate department for order processing.
  • Follows up on orders to ensure delivery by specified dates.
  • Computes price, discount, sales representative's commission, and shipping charges.
  • Investigates and resolves routine requests and customer complaints.
  • Confers with production, sales, shipping, and warehouse staff to expedite orders and trace missing or delayed shipments.
  • Attempts to sell additional merchandise to customer.
  • Compiles statistics and prepares various reports for sales and management.
  • Participates in periodic staff and management team meetings, as necessary.
  • Work requires minimal supervision on projects and tasks.
  • Performs a variety of miscellaneous tasks that may be assigned by management representatives from time to time.

KNOWLEDGE, SKILLS AND ABILITIES
  • High school diploma or general education degree (GED).
  • A commitment to ethical business standards and personal integrity.
  • Self-motivation and ability to work with minimal supervision.
  • Excellent interpersonal communications skills in oral and written format and in terms of telephone etiquette.
  • Demonstrated ability to work effectively with customers, and the ability to convey a positive and professional image of service and support to employees at all levels of responsibility in the company.
  • Accuracy in work and strong attention to detail.
  • Approachable and supportive when working with others.
  • Proficient in Microsoft Office software (Word, E-mail, and Excel) spreadsheet applications. Exposure to other computer software such as accounting, purchasing, manifest or plant data collection.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Familiarity with a manufacturing environment is beneficial but not required.
  • Exposure to a sales, manufacturing/machine routing distribution environment preferred.

Expectation
To be successful your teammates will depend on you to have pride in your work, be on time, work safely, work effectively with others, be optimistic, take ownership of your responsibilities, and look for continuous improvement opportunities.
Check out this insightful testimonial for what one of our employees has to say about working at Great Northern: Employee Testimonial
Click here to learn more about Great Northern has to offer for your career!
Here is another testimonial that showcases one of our newest machines!: Employee Testimonial
We are a Tobacco free campus
Great Northern is an Equal Opportunity Employer
Great Northern is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

What Great Northern Corporation employees say

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