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Customer Service Account Manager Jobs in Spring Grove, MN

DCM Tech Inc

Customer Service Representative

Winona, MN · On-site

$22 - $25/hr

... coordination, and account inquiries. This role ensures accurate order processing, timely ... Manage incoming customer phone calls and emails, responding to inquiries related to parts, service ...

Walgreens

Customer Service Associate

Viroqua, WI

$13.25 - $18.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Viroqua, WI · On-site

$13.25 - $18.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Viroqua, WI · On-site

$13.25 - $18.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

U-Haul

Customer Service Representative

Winona, MN · On-site

$11.41 - $12/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Winona, MN · On-site

$11.41 - $12/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

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All JobsCustomer Service Account JobsCustomer Service Account Manager JobsCustomer Service Account Manager Jobs in Spring Grove, MN

Customer Service Account Manager information

See Spring Grove, MN salary details

$26.7K

$48.5K

$76.9K

How much do customer service account manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer service account manager in Spring Grove, MN is $48,542.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,900.00 and $55,400.00 per year, depending on experience, location, and employer.

What does a customer service account manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a customer service account manager?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

How does a customer service account manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

How much does a customer service account manager get paid?

The average salary for a customer service account manager typically ranges from $45,000 to $75,000 per year, depending on experience, industry, and location. Salaries can be higher with additional certifications or in larger companies, and some roles may include bonuses or commissions based on performance.

What is the role of a customer service account manager?

A customer service account manager is responsible for maintaining and strengthening relationships with clients, ensuring their needs are met, and resolving issues promptly. They often coordinate between the client and internal teams, utilize CRM tools, and aim to improve customer satisfaction and retention.

What cities near Spring Grove, MN are hiring for Customer Service Account Manager jobs?

Cities near Spring Grove, MN with the most Customer Service Account Manager job openings:

Customer Service Account Manager jobs near you

Associate Commercial Lines Account Manager

WA Group

Winona, MN • On-site

$26 - $28/hr

Full-time

Medical, Retirement, PTO

Re-posted 5 days ago

Key responsibilities

  • Provide day-to-day service support for assigned commercial accounts under the direction of an Account Manager or Executive

  • Respond to client inquiries regarding coverage, billing, certificates, and endorsements in a timely and professional manner

  • Process policy changes including endorsements, cancellations, reinstatements, and audits

Job description

Job Type
Full-time
Description
Job Summary
WA Group is seeking an Associate Commercial Lines Account Manager to support our Commercial Lines team in delivering exceptional service to our clients. This role assists with day-to-day account servicing, policy processing, and renewal support while building foundational knowledge in the insurance industry. This is a great opportunity for someone who is detail-oriented, collaborative, and eager to grow their career.
Description
At WA Group, we are a leading provider in the insurance industry. As a trusted and established company, we are committed to delivering exceptional service and tailored solutions to our clients. We are currently seeking a Commercial Lines Account Manager who will play a pivotal role in facilitating our clients' insurance needs and furthering our success in the market.
Why work for WA?
  • Established and Growing 100 year plus company with family feel.
  • 100% employee owned - ESOP program!
  • Comprehensive benefits-401K, ESOP, Health, Paid Time Off, Volunteer Time Off and MORE!!!

Requirements
Key Responsibilities
  • Provide day-to-day service support for assigned commercial accounts under the direction of an Account Manager or Executive
  • Respond to client inquiries regarding coverage, billing, certificates, and endorsements in a timely and professional manner
  • Assist with preparing client communications, renewal summaries, and proposals
  • Process policy changes including endorsements, cancellations, reinstatements, and audits
  • Review policy documents for accuracy and maintain organized client records in the agency management system
  • Issue certificates of insurance, auto ID cards, and evidence of coverage
  • Support renewal workflow by gathering exposure information and tracking deadlines
  • Assist with marketing submissions to carriers and preparation of renewal comparisons
  • Communicate with carrier underwriters and service teams to support account needs
  • Maintain accurate data and documentation in compliance with agency and regulatory standards
  • Assist with billing questions, premium audits, and resolving discrepancies
  • Follow established workflows and prioritize tasks to meet service expectations
  • Collaborate with Account Managers, Producers, and internal teams to support client needs
  • Deliver responsive, professional communication to support a positive client experience
  • Participate in training, team meetings, and continuous improvement efforts

Requirements
  • Ability to manage multiple tasks and meet deadlines in a fast-paced environment
  • Strong organizational skills and attention to detail
  • Commitment to providing excellent customer service
  • Ability to work collaboratively in a team setting
  • Willingness to learn insurance coverages, systems, and processes
  • Ability to obtain and maintain required licensing, if not already licensed

Qualifications and Skills
  • Prior experience in insurance, customer service, or an administrative role preferred
  • Property and Casualty license preferred or willingness to obtain
  • Strong written and verbal communication skills
  • Proficiency with Microsoft Office and ability to learn agency management systems such as Applied Epic
  • Problem-solving skills and a proactive approach to supporting client needs

Experience
WA Group welcomes candidates with varying levels of experience for this position, including entry-level, mid-level, and senior professionals. Previous experience in commercial lines account management or related roles is highly desirable. Familiarity with insurance software systems, such as Applied Epic or AMS360, is a plus.
Professional Development
• Work toward insurance designations and licensing (if not already obtained)
• Develop knowledge of coverage forms, industries, and carrier appetites
• Stay current on agency procedures, technology, and compliance requirements Introduction
Company Culture and Benefits
At WA Group, we foster a collaborative and inclusive work environment. Our team is driven by a shared commitment to excellence, integrity, and putting our clients first. We offer competitive compensation packages, including a comprehensive benefits package, opportunities for professional growth, and a supportive work-life balance.
Equal Opportunity Statement
WA Group is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace that welcomes and embraces people of all backgrounds.
Contact Information
For any questions or inquiries regarding the Associate Commercial Lines Account manager position or the application process, please contact Grace Schembri at gschembri@walivebig.com . We look forward to hearing from you!
Salary Description
$26-28

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