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Customer Service Account Manager Jobs in Reno, NV

RxSight

Account Manager (California)

Reno, NV · On-site

$130K/yr

AMs lead strategic customer engagement through data-driven account plans, regional referral ... Develop and manage site-level account plans aligned to the area's strategic priorities and to ...

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All JobsCustomer Service Account JobsCustomer Service Account Manager JobsCustomer Service Account Manager Jobs in Reno, NV

Customer Service Account Manager information

See Reno, NV salary details

$25.9K

$47.2K

$74.8K

How much do customer service account manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer service account manager in Reno, NV is $47,192.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,900.00 and $53,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

What are the key skills and qualifications needed to thrive as a customer service account manager?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

What does a customer service account manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

How does a customer service account manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.
What are popular job titles related to Customer Service Account Manager jobs in Reno, NV? For Customer Service Account Manager jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Customer Service Account Manager jobs in Reno, NV look for? The top searched job categories for Customer Service Account Manager jobs in Reno, NV are:
What cities near Reno, NV are hiring for Customer Service Account Manager jobs? Cities near Reno, NV with the most Customer Service Account Manager job openings:
Customer Service Account Manager jobs near you
Infographic showing various Customer Service Account Manager job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,192 per year, or $22.7 per hour.

Account Manager (California)

RxSight

Reno, NV • On-site

$130K/yr

Full-time

Posted 15 days ago

Job description

Job Type
Full-time
Description
RxSight® is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world's first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company's mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.
OVERVIEW:
The Account Manager (AM) is the sales lead for RxSight business in the defined territory and owns territory performance. The AM drives LAL growth by building trusted relationships with surgeons and practice staff, positioning premium technology to expand adoption, and optimizing patient flow to unlock practice capacity. This role executes the direction set by the Area Sales Director, translating the area's strategic priorities into territory activities and keeping growth initiatives aligned to them. AMs lead strategic customer engagement through data-driven account plans, regional referral strategies, and direct collaboration with the CS team to execute on site-level growth opportunities within the territory.
This role includes ongoing territory business planning and site-specific business reviews. AMs are expected to provide strategic and tactical execution in a structure primarily focused on LAL adoption, implementing clear processes that support same-store-sales growth as a core team function. AMs gather customer data to identify current and future opportunities at the practice level, guiding business resource allocation by geography and territory trends. The AM is expected to influence LAL penetration and same-store sales by managing cross-functional coordination and acting as a trusted business partner to the practice.
This is a field-based position covering the California area of the United States. This role will be based in Reno, NV or Sacramento, CA. Regular local travel is required to support customers and team members throughout the region so candidates must reside in or near those cities.
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Execute the area's strategic priorities at the territory level, focusing daily selling and account activities on the highest-value growth opportunities.
  • Support the execution of strategic initiatives, programs, and new product introductions that contribute to LAL adoption and account-level performance growth.
  • Conduct ongoing business planning review of territory performance, identifying LAL velocity, cycles, and at-risk trends measured within actionable timeframes.
  • Develop and manage site-level account plans aligned to the area's strategic priorities and to positive physician and patient experiences, in close collaboration with territory CS partners.
  • Implement and maintain CRM documentation for all accounts based on key engagement activities communicated by the Area Sales Director.
  • Lead regional OD referral engagement strategy to support LAL patient pipeline.
  • Co-own and execute net new customer onboarding processes with CSs focused on full team alignment and measured time to first implant as a key measure of success.
  • Conduct formal business reviews with accounts, benchmarking LAL adoption trends, clinical outcomes, economic impact, and where necessary adapting business reviews based on this data.
  • Partner with the CS and ASD to identify growth bottlenecks and formulate adoption-focused solutions.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
  • Commercial and sales acumen, with the ability to build and execute account-level growth strategy that drives LAL adoption and same-store growth.
  • Working clinical and ophthalmic knowledge regarding practice workflows, patient flow optimization, and the ability to guide and resolve workflow issues in clinic settings to accelerate LAL adoption.
  • Proven ability to interpret and act on clinical and commercial performance data.
  • Demonstrated ability to co-lead strategic customer planning and execute business plans.
  • Knowledge of ophthalmic clinic and ASC operations, with emphasis on premium technology positioning.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple projects and deliver results against LAL growth objectives.

SUPERVISORY RESPONSIBILITIES:
  • This role does not have direct reports but owns territory sales performance, leading account-level growth initiatives across assigned practices and coordinating closely with cross-functional team members (CS, Marketing).
  • Role model behavior is a key responsibility of this position.

EDUCATION, EXPERIENCE, and TRAINING:
  • Bachelor's degree in Business, Life Sciences, or a related field preferred.
  • Minimum 5 years of commercial or sales experience in the ophthalmic, medical device, or healthcare industry; breadth of sales experience is valued. Experience in premium IOLs, refractive cataract workflows, or clinic/ASC optimization is a plus.
  • Demonstrated success in customer onboarding, business planning, or strategic account development roles strongly preferred.
  • Familiarity with CRM tools, patient flow design, and co-management network development are highly desirable
  • Training to be completed per the training plan for this position as maintained in the document control system
  • The training requirements on TRN-10007 Insider Trading Policy, TRN-10008 Global Anti-Bribery and Anti-Corruption Policy and TRN-10009 Code of Business Conducts and Ethics must be diligently completed within 30 days from the hiring date and on an annual basis

CERTIFICATES, LICENSES, REGISTRATIONS:
  • CCOA, COMT, COA, or like certifications are a plus but not required for this position.

COMPUTER SKILLS:
  • Advanced in Microsoft Office Suite
  • Word Processing
  • Spreadsheet Software
  • CRM tools and commercial database solutions

PERFORMANCE METRICS AND EXPECTATIONS
  • Achievement of YoY LAL unit growth targets by account.
  • Timely execution of onboarding plans and territory growth roadmaps.
  • CRM completion and action plan documentation for all assigned practices.
  • OD network expansion and engagement activity tracking.
  • Completion of business reviews, measuring adoption pre vs. post implementation.
  • Introduction and execution of company-wide LAL adoption initiatives at the account level.

Notice to Staffing Agencies and Search Firms:
RxSight does not accept unsolicited resumes or candidate submissions from staffing agencies or search firms for any employment opportunities. All agency engagements must be authorized in writing for a specific position by RxSight's Talent Acquisition department. Any resumes or candidate information submitted without such specific engagement will be considered unsolicited and the property of RxSight. No fees will be paid in the event a candidate is hired under these circumstances.
Salary Description
$130,000 Per Year + Variable Compensation

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