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Customer Service Account Manager Jobs in Raleigh, NC

NIOX

Account Manager

Morrisville, NC · On-site

The Account Manager is responsible for supporting the achievement of annual sales objectives through exceptional customer service, account management, revenue-retention, and revenue-growth selling ...

NIOX

Account Manager

Morrisville, NC · On-site

The Account Manager is responsible for supporting the achievement of annual sales objectives through exceptional customer service, account management, revenue-retention, and revenue-growth selling ...

NIOX

Account Manager

Morrisville, NC

The Account Manager is responsible for supporting the achievement of annual sales objectives through exceptional customer service, account management, revenue-retention, and revenue-growth selling ...

Addison Group

Account Manager

Durham, NC · On-site

$65K - $70K/yr

Qualifications: * 3+ years of experience in customer service, account management, or leadership, preferably in landscaping or a related service industry. * Associate's degree in business or related ...

Addison Group

Account Manager

Durham, NC · On-site

$65K - $70K/yr

Qualifications: * 3+ years of experience in customer service, account management, or leadership, preferably in landscaping or a related service industry. * Associate's degree in business or related ...

Addison Group

Account Manager

Durham, NC · On-site

$65K - $70K/yr

Qualifications: * 3+ years of experience in customer service, account management, or leadership, preferably in landscaping or a related service industry. * Associate's degree in business or related ...

Reboot Staff

Customer Account Representative

Raleigh, NC · On-site

$52K - $60K/yr

... customer service, account management, or a related role Strong communication, interpersonal, and organizational skills Problem-solving mindset with attention to detail Ability to manage multiple ...

Convergint

Service Account Representative

Cary, NC · On-site

Manage service delivery to assigned accounts. * Provide full support of Customer Support Program including: scheduling work, tracking costs, tracking contract renewals, invoicing, contract bookings ...

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All JobsCustomer Service Account JobsCustomer Service Account Manager JobsCustomer Service Account Manager Jobs in Raleigh, NC

Customer Service Account Manager information

See Raleigh, NC salary details

$25.3K

$46K

$72.9K

How much do customer service account manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer service account manager in Raleigh, NC is $46,009.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $52,500.00 per year, depending on experience, location, and employer.

What does a customer service account manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a customer service account manager?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

How does a customer service account manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

How much does a customer service account manager get paid?

The average salary for a customer service account manager typically ranges from $45,000 to $75,000 per year, depending on experience, industry, and location. Salaries can be higher with additional certifications or in larger companies, and some roles may include bonuses or commissions based on performance.

What is the role of a customer service account manager?

A customer service account manager is responsible for maintaining and strengthening relationships with clients, ensuring their needs are met, and resolving issues promptly. They often coordinate between the client and internal teams, utilize CRM tools, and aim to improve customer satisfaction and retention.

What are the most commonly searched types of Customer Service Account jobs in Raleigh, NC?

The most popular types of Customer Service Account jobs in Raleigh, NC are:

What are popular job titles related to Customer Service Account Manager jobs in Raleigh, NC?

For Customer Service Account Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Service Account Manager jobs in Raleigh, NC look for?

The top searched job categories for Customer Service Account Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Service Account Manager jobs?

Cities near Raleigh, NC with the most Customer Service Account Manager job openings:

Customer Service Account Manager jobs near you
Infographic showing various Customer Service Account Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $46,007 per year, or $22.1 per hour.

Customer Service Account Manager

Resource Label Group LLC

Garner, NC • On-site

Other

Re-posted 6 days ago

Resource Label Group rating

8.8

Company rating: 8.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Customer Service Account Manager

As a Customer Service Account Manager, you are responsible for managing complex customer accounts and ensuring consistent execution across customer service, production, scheduling, prepress, quality, and sales functions. This is a critical Customer Service role designed for experienced, highly capable team members who manage high-touch accounts requiring elevated operational coordination and customer support. You serve as the primary point of contact for assigned customers, ensuring orders, timelines, specifications, and customer expectations are executed accurately and efficiently. This role plays a key part in protecting customer satisfaction, supporting operational execution, and driving consistency across the customer experience. The Account Manager supports a broad range of print and packaging solutions including flexographic, digital, RFID, offset, and lithographic technologies. This position reports directly to the Manager, Customer Service.

Key Responsibilities:

Customer Account Management

  • Build and maintain strong relationships with assigned customer accounts
  • Serve as the primary customer contact for order execution, issue resolution, and day-to-day communication
  • Maintain a strong understanding of customer requirements, timelines, and expectations

Complex Execution & Coordination

  • Coordinate activities across Customer Service, Production, Scheduling, Prepress, Quality, Finance, and Sales
  • Manage complex customer requirements, revisions, priorities, and escalations
  • Ensure accurate and timely execution from order placement through delivery

Operational Performance

  • Support key performance metrics including on-time delivery, responsiveness, order accuracy, and service consistency
  • Identify and escalate risks that could impact delivery, quality, or customer satisfaction
  • Ensure accurate order management, documentation, pricing, and invoicing

Customer Support & Retention

  • Support customer satisfaction and long-term account retention
  • Partner with Sales and internal teams to support onboarding, expansions, and customer initiatives
  • Help resolve customer concerns quickly and professionally

Cross-Functional Collaboration

  • Work closely with internal teams to improve communication, alignment, and execution
  • Participate in customer meetings, business reviews, and operational discussions as needed
  • Support continuous improvement and standardization initiatives
What We're Looking For:
  • Customer Focus - Builds trust with customers through responsiveness, accountability, and strong execution
  • Operational Mindset - Understands manufacturing workflows, timelines, and the importance of execution accuracy
  • Communication & Collaboration - Communicates effectively across customers, plants, and cross-functional teams
  • Adaptability & Initiative - Thrives in a fast-paced environment, embraces change, and takes ownership of issues and outcomes
  • Problem Solving - Identifies issues proactively and drives solutions with urgency and professionalism
  • Organization & Multitasking - Effectively manages multiple priorities, timelines, customer requests, and operational activities
Qualifications:
  • Minimum 3-5 years' experience in Customer Service and/or Sales, preferably in a manufacturing environment.
  • Quick learner who will dive headfirst into the product and team environments to understand intricacies.
  • Strong desire to provide the ultimate Customer Experience.
  • Strong sense of urgency and the ability to multitask.
  • Ability to meet strict internal and external timelines & milestones.
  • Ability to effectively provide, receive and respond positively to constructive feedback.
  • Ability to produce professional documents, including spreadsheets, correspondence, and email.
  • Strong communication skills, both written and verbal, applicable in a corporate environment.
Success Measures:
  • Customer satisfaction and retention
  • On-time delivery support
  • Responsiveness and SLA adherence
  • Order accuracy and execution quality
  • Escalation resolution effectiveness
  • Cross-functional collaboration and execution consistency

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