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Customer Service Account Manager Jobs in Puerto Rico

Abbott

Associate Customer Service

Arecibo, PR · On-site

$12.50 - $17.25/hr

  • Medical

  • Life

  • Retirement

The Opportunity This position works out of our Arecibo location in the CRM division at first shift ... Associate degree preferred. * 2+ years of experience in a customer service or data entry in health ...

Abbott

Associate Customer Service

Arecibo, PR

$12.50 - $17.25/hr

  • Medical

  • Life

  • Retirement

The Opportunity This position works out of our Arecibo location in the CRM division at first shift ... Associate degree preferred. * 2+ years of experience in a customer service or data entry in health ...

Applied Medical

PR · On-site

$42K - $55K/yr

  • Medical

  • PTO

Position Description As an Account Manager Associate in the Puerto Rico market, you will be ... Provide the highest levels of support and service to your accounts Position Requirements This ...

Applied Medical

PR

$42K - $55K/yr

  • Medical

  • PTO

Position Description As an Account Manager Associate in the Puerto Rico market, you will be ... Provide the highest levels of support and service to your accounts Position Requirements This ...

RosadoToledo&

Account Supervisor

San Juan, PR · On-site

About Us We are an energetic, super curious, passionate, fun and kick ass full-service advertising ... Overview Our Account Supervisor's mission is to lead the strategic and operational management of ...

Pep Boys

Automotive Customer Service Advisor

Humacao, PR

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...

Pep Boys

PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...

Pep Boys

Automotive Customer Service Advisor

Bayamon, PR

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...

Pep Boys

Automotive Customer Service Advisor

Bayamon, PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...

Pep Boys

Automotive Customer Service Advisor

Aguadilla, PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...

Pep Boys

Automotive Customer Service Advisor

Humacao, PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...

Insight Communications

PR · On-site

$27K - $29K/yr

Manage incoming calls and customer service inquiries. Identify and evaluate the needs of customers to achieve their satisfaction. RESPONSIBILITIES AND COMPETENCES * Manage a large number of incoming ...

Walgreens

Customer Service Associate - Temporary

Caguas, PR · On-site

$15 - $17.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Insight Communications

PR · On-site

$27K - $29K/yr

Manage incoming calls and customer service inquiries. Identify and evaluate the needs of customers to achieve their satisfaction. RESPONSIBILITIES AND COMPETENCES * Manage a large number of incoming ...

Walgreens

Customer Service Associate - Temporary

Humacao, PR · On-site

$15 - $17.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate - Temporary

Bayamon, PR · On-site

$15 - $17.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

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All JobsCustomer Service Account JobsCustomer Service Account Manager JobsCustomer Service Account Manager Jobs in Puerto Rico

Customer Service Account Manager information

What does a customer service account manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a customer service account manager?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

How does a customer service account manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

How much does a customer service account manager get paid?

The average salary for a customer service account manager typically ranges from $45,000 to $75,000 per year, depending on experience, industry, and location. Salaries can be higher with additional certifications or in larger companies, and some roles may include bonuses or commissions based on performance.

What is the role of a customer service account manager?

A customer service account manager is responsible for maintaining and strengthening relationships with clients, ensuring their needs are met, and resolving issues promptly. They often coordinate between the client and internal teams, utilize CRM tools, and aim to improve customer satisfaction and retention.

What job categories do people searching Customer Service Account Manager jobs in Puerto Rico look for?

The top searched job categories for Customer Service Account Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Customer Service Account Manager jobs?

Cities in Puerto Rico with the most Customer Service Account Manager job openings:

Customer Service Account Manager jobs near you
Infographic showing various Customer Service Account Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Associate Customer Service

Abbott

Arecibo, PR • On-site

$12.50 - $17.25/hr

Full-time

Medical, Life, Retirement

Posted 6 days ago

Abbott rating

7.8

Company rating: 7.8 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

176th of 540 rated manufacturers

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
  • Career development with an international company where you can grow the career you dream of.
  • Health Insurance (starting on Day 1 of employment), Savings Plan (401K) with company match, Life insurance for you and your spouse/children, Short Term Disability, Long Term Disability, Education Assistance, Employee Assistance Program, Vacation, Sick, Personal Days.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity
This position works out of our Arecibo location in the CRM division at first shift-. As a global leader in Medical Devices Technologies. Provide Process/Quality Engineering support to manufacturing, helping to ensure delivery of highest quality product to the customer.
What You'll Do
  • Perform pro- active follow - up calls to sales representatives / complaints to obtain implant information, purchase order numbers and device tracking information in order to ensure correct inventory records, and the billing of all devices in a timely manner.
  • Verify and process purchases, and/or coordinate the distribution of generators, leads, instruments and accessories to hospitals and/ or to sales representatives as appropriate.
  • Research and resolve any problem with orders received. Correct the order as necessary, and release for ID patient processing
  • Research and prepare billing corrections when required, to ensure proper billing and correct commission payments on all devices.
  • Resolve and/ or facilitate resolution of problems, including identifying causes to prevent re- occurrence
  • Monitor "Use- Before- Date" of all sterilized inventory and works with sales representatives and management to minimize losses due to expiration.
  • Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
  • Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, cooperative communications and collaboration with all levels of employees, customers. contractors, and vendors.
  • Responsible for compliance with applicable Corporate and Divisional Policies, and performing other duties as assigned by management.
  • Patient Registration: Timely and accurate entry of patient registration information, including performing follow up on missing information or requesting clarification for conflicting information.

Required Qualifications
To be successful in this role, you will require the following qualifications:
  • High School diploma. Associate degree preferred.
  • 2+ years of experience in a customer service or data entry in healthcare environment. 2+ years of experience in the biotech, bio instruments, pharma or medical devices industries is preferred.
  • Fluent in English (conversational). Demonstrated competence in English spelling, grammar and punctuation, including the ability to successfully pass a reading comprehension pre-employment examination.
  • Demonstrated the organizational skills, attentiveness to detail, ability to work under general supervision and the ability to handle multiple projects simultaneously.
  • Demonstrated interpersonal skills attentiveness to detail, including the ability to listen, resolve problems, deal with unresolved issues, delays and unexpected events, while effectively communicating and maintaining rapport with sales representatives and customers.
  • Must possess demonstrated keyboard and personal computer skills (experience with SAP, Microsoft Office including Excel, Word or equivalent applications required).
  • Ability to manage multiple tasks.

Apply Now
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
$12.80 - $22.40/hour
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
CRM Cardiac Rhythm Management
LOCATION:
Puerto Rico > Arecibo : Santana Industrial Park Interior Lot A, Road #2, Km 67.5
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 10 % of the Time
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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