Customer Service Account Manager Jobs in Puerto Rico

Account Manager

Route: Bayamon - Arecibo

Who are we?

For more than 26 years, CorePlus has provided Puerto Rico with anatomical pathology laboratory services and clinical analysis with innovation and precision. Our commitment is, to be a leader in the transformation of pathology to the digital world.

In 2020 we deployed our digital pathology platform, being the first organization in Puerto Rico to make the transformation. Known worldwide for operationalizing the use of Artificial Intelligence (AI) in the diagnosis of prostate and breast cancer, CorePlus stands out for being avant-garde.

If innovation and compassion appeal to you, we invite you to join our mission and become part of our family; we offer excellent benefits including health plan, dental, vision, 401k, paid vacation, and life insurance.

The Position

The Account Manager plays a crucial role in building and maintaining strong relationships with clients. They serve as the primary point of contact, ensuring client satisfaction, and driving business growth. The Account Manager is responsible for understanding client needs, managing projects, and providing exceptional customer service. They collaborate closely with cross-functional teams to achieve client goals and contribute to the overall success of the organization.

Responsibilities

• Actively seek out and identify potential clients within your assigned territory.
• Build and maintain strong relationships with clients, acting as their main point of contact.
• Utilize various channels (cold calling, networking, referrals) to generate leads and expand the client base.
• Engage in contract negotiations with prospective clients.
• Determine pricing schedules for quotes, promotions, and other sales-related activities.
• Regularly prepare and submit weekly and monthly reports on sales activities, leads, and conversions.
• Analyze data to track progress and identify areas for improvement.
• Conduct sales presentations to prospective clients.
• Clearly communicate the benefits of CorePlus Laboratory’s products and services.
• Establish and develop strong business relationships with clients.
• Provide excellent customer service and address inquiries or concerns promptly.
• Address customer problems and complaints promptly to maximize satisfaction.
• Collaborate with other departments to ensure smooth operations and client satisfaction.
• Analyze the territory or market potential.
• Track sales performance, competitive activities, and potential for new products and services.
• Coordinate sales efforts with other team members and relevant departments as necessary.
• Stay informed about CorePlus Laboratory’s products, services, and industry trends.
• Conduct regular account reviews and performance analysis to identify areas for improvement.
• Prepare and deliver reports, presentations, and proposals to clients.
• Stay updated on industry trends, market conditions, and competitor activities.
• Participate actively in industry conferences, conventions, and relevant events to represent CorePlus Laboratory and stay informed about industry trends.

Requirements and Skills

• Bachelor's degree in business, marketing, or a related field (or equivalent work experience).
• Proven experience in account management, customer relationship management, or a similar role.
• Strong understanding of sales principles and practices.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to build and maintain strong relationships with clients and internal teams.
• Exceptional problem-solving and decision-making abilities.
• Strong organizational and time management skills with the ability to prioritize and multitask effectively.
• Proficiency in CRM software and other relevant tools.
• Knowledge of the industry or market in which the organization operates.
• Results-oriented mindset with a focus on achieving targets and driving business growth.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Working Conditions/ Physical Activity:

• The employee often must stand, walk, use hands to finger, handle or feel and reach with arms.
• The employee must occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.
• The employee must be able to lift/move up to 10 pounds and occasionally up to 25 pounds.
• Visual abilities needed include close vision, distance, color, and peripheral vision.

CorePlus is an equal employment/affirmative action opportunity employer. It does not discriminate against any qualified person on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.