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Customer Satisfaction Jobs in Michigan (NOW HIRING)

This position serves as the frontline ambassador of the company, representing its values and commitment to customer satisfaction. Minimum Qualifications: * High school diploma or equivalent. * Basic ...

This position serves as the frontline ambassador of the company, representing its values and commitment to customer satisfaction. Minimum Qualifications: * High school diploma or equivalent. * Basic ...

New

Customer Service Representative

Troy, MI

$15.25 - $20.75/hr

... satisfaction by resolving issues in the most efficient and effective manner. Essential Functions § Answer incoming customer service tickets, phone calls, and Teams messages, courteously and ...

Customer Service Representative

Troy, MI · On-site

$15 - $20.50/hr

We are committed to team development and customer satisfaction, expanding our reach, and ensuring customers receive nothing less than 5-star experiences. Join us and be part of our exciting journey!

Customer Experience Coordinator

Troy, MI · On-site

$16.75 - $22/hr

We are committed to team development and customer satisfaction, expanding our reach, and ensuring customers receive nothing less than 5-star experiences. Join us and be part of our exciting journey!

New

Customer Experience Associate

Canton, MI · On-site

$15.25 - $20.50/hr

Reporting to the Customer Experience Manager, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction with our products and services by providing ...

Customer Experience Associate

Canton, MI · On-site

$15.25 - $20.25/hr

Reporting to the Customer Experience Manager, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction with our products and services by providing ...

Customer Experience Associate

Canton, MI · On-site

$15.25 - $20.50/hr

Reporting to the Customer Experience Manager, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction with our products and services by providing ...

Support departmental goals and company initiatives designed to improve customer satisfaction, retention, and operational efficiency. Key Responsibilities * Manage inbound and outbound customer ...

CSR - FRS

Swartz Creek, MI · On-site

$14 - $19/hr

... ensuring customer satisfaction. The CSR acts as a liaison between the customers and various departments within the plant to ensure smooth operations and timely delivery of products. Key ...

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Customer Satisfaction information

See Michigan salary details

$8

$16

$23

How much do customer satisfaction jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer satisfaction in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is a customer satisfaction specialist?

Customer satisfaction specialists are professionals responsible for ensuring that customers have a positive experience with a company’s products or services. They handle customer inquiries, resolve complaints, and gather feedback to help improve business processes. Their primary goal is to maintain high levels of customer happiness and loyalty by addressing concerns quickly and effectively. These specialists often collaborate with other departments to implement solutions and enhance overall customer satisfaction.

What are the most common challenges faced by professionals in customer satisfaction roles, and how can they be effectively managed?

Professionals in Customer Satisfaction roles often encounter challenges such as handling difficult customer interactions, balancing multiple inquiries simultaneously, and maintaining a positive attitude under pressure. To manage these effectively, it's important to develop strong communication and conflict-resolution skills, utilize customer relationship management (CRM) tools for organization, and regularly participate in training sessions to stay updated on best practices. Building a supportive team environment also helps, as colleagues can share strategies and provide backup when needed.

What are the key skills and qualifications needed to thrive in a customer satisfaction role, and why are they important?

To thrive in a Customer Satisfaction role, you need strong communication skills, problem-solving abilities, and a background in customer service or a related field. Familiarity with customer relationship management (CRM) software and feedback analysis tools is typically required. Patience, empathy, and a proactive attitude help professionals excel in managing diverse customer interactions and resolving concerns. These skills and qualities are essential for building customer loyalty, ensuring positive experiences, and driving business success.

What is the difference between Customer Satisfaction vs Customer Service Representative?

AspectCustomer SatisfactionCustomer Service Representative
FocusMeasuring overall customer happiness and loyaltyHandling customer inquiries and resolving issues
MetricsCustomer Satisfaction Score (CSAT), Net Promoter Score (NPS)Call resolution rate, response time
Work EnvironmentStrategic, often involves data analysis and feedback collectionOperational, direct interaction with customers
Required SkillsCustomer feedback analysis, communication, problem-solvingCommunication, patience, product knowledge

Customer Satisfaction focuses on evaluating and improving the overall customer experience, while Customer Service Representatives are the frontline staff who interact directly with customers to address their needs. Both roles are essential in enhancing customer loyalty and business success.

Infographic showing various Customer Satisfaction job openings in Michigan as of August 2026, with employment types broken down into 76% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Satisfaction Survey Phone Rep - Wixom, Michigan

Onset Marketing LLC

Wixom, MI • On-site

$17.50/hr

Part-time

Re-posted 24 days ago


Job description

Customer Satisfaction Phone Rep - work from home or office

We are growing and looking for good people.
Call current business customers to conduct satisfaction surveys and schedule follow-up meetings.

Full flexibility of schedule within normal business hours. Work from home or in our Wixom, Michigan office.
We provide full training and support.
Previous calling experience helpful but not essential. Ideal candidates possess an upbeat, positive and enthusiastic attitude, have excellent business communication skills, and work well independently.

Job features: Flexible work schedule, part/full time, excellent team members, full training and support

We have several positions available which utilize: Customer Satisfaction Surveys, Customer engagement, Sales customer service, Outbound phone work / phone skills, Client prospecting, Sales leads, Lead generation, Business conversation skills, Business communications, Marketing and sales.


Onset Marketing is a Wixom, Michigan based marketing firm that provides marketing and sales lead generation services. Our customers include manufacturers, business service, business insurance, and engineering design firms.
www.OnsetMarketing.com
Apply Today!

Company Description

Onset Marketing is a 21-year old Wixom, Michigan based marketing firm that provides business strategic marketing, customer satisfaction services, and sales lead generation services focused on creating new sales opportunities for our clients.