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Customer Satisfaction Survey Jobs (NOW HIRING)

VP Management LLC

Guest Satisfaction Specialist

Princeton, WV · On-site

$13.25 - $17.50/hr

... customer satisfaction. Compensation & Benefits: • Competitive salary • Opportunities for ... survey reports on multiple franchises • Address any questions or concerns guests may have during ...

Filtrous

Customer Success Manager

Saint Petersburg, FL · On-site

Own Customer Satisfaction: Lead the distribution and reporting of NPS surveys, ensure high participation, and track improvements in customer sentiment. Maintain fast, accurate response times across ...

Bateman Civil Survey

Survey Project Manager

Charlotte, NC · On-site

$36/hr

We have an unparalleled commitment to customer satisfaction and employee well-being. Each engineer ... The Survey Project Manager excels in communication, problem-solving, and has a keen eye for detail ...

Bateman Civil Survey

Survey Project Manager

Apex, NC

$36/hr

We have an unparalleled commitment to customer satisfaction and employee well-being. Each engineer ... The Survey Project Manager excels in communication, problem-solving, and has a keen eye for detail ...

VP Management

Guest Satisfaction Specialist

Princeton, WV · On-site

$13.25 - $17.50/hr

... customer satisfaction. Compensation & Benefits: • Competitive salary • Opportunities for ... survey reports on multiple franchises • Address any questions or concerns guests may have during ...

VP Management

Guest Satisfaction Specialist

Princeton, WV

$13.25 - $17.50/hr

... customer satisfaction. Compensation & Benefits: * Competitive salary * Opportunities for ... Maintain guests survey reports on multiple franchises * Address any questions or concerns guests ...

Bateman Civil Survey

Survey Project Manager

Apex, NC · On-site

$36/hr

We have an unparalleled commitment to customer satisfaction and employee well-being. Each engineer ... The Survey Project Manager excels in communication, problem-solving, and has a keen eye for detail ...

Vixxo

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

Conduct customer satisfaction surveys within the designated time frame following proper procedure and protocol. Qualifications Qualifications: * Minimum of 6 months experience in customer service ...

Vixxo

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

Conduct customer satisfaction surveys within the designated time frame following proper procedure and protocol. Qualifications Qualifications: * Minimum of 6 months experience in customer service ...

VP Management

Guest Satisfaction Specialist

Princeton, WV · On-site

$13.25 - $17.50/hr

... customer satisfaction. Compensation & Benefits: • Competitive salary • Opportunities for ... survey reports on multiple franchises • Address any questions or concerns guests may have during ...

Ansira

Partner Support Associate

$18 - $24.50/hr

Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer. * Attend training sessions and team meetings to enhance ...

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Customer Satisfaction Survey information

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How much do customer satisfaction survey jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer satisfaction survey in the United States is $20.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $27.16 per hour, depending on experience, location, and employer.

What is a customer satisfaction survey?

A Customer Satisfaction Survey job involves gathering and analyzing customer feedback to assess their experience with a company’s products or services. This role includes conducting surveys, interpreting data, and providing insights to improve customer satisfaction. Employees may use online surveys, phone calls, or in-person methods to collect responses. The goal is to help businesses enhance their services based on customer opinions.

What are the key skills and qualifications needed to thrive in the customer satisfaction survey position?

To excel as a Customer Satisfaction Survey Specialist, you need strong analytical skills, attention to detail, and a background in data collection or customer service. Familiarity with survey software platforms (such as SurveyMonkey or Qualtrics), CRM systems, and basic data analysis tools is often required. Outstanding communication, active listening, and the ability to interpret customer feedback are vital soft skills in this position. These abilities are important to ensure accurate insight gathering, actionable reporting, and continuous improvement in customer experience.

What are the typical responsibilities of a customer satisfaction survey specialist on a daily basis?

A Customer Satisfaction Survey Specialist is usually responsible for designing, distributing, and analyzing customer feedback surveys, often working closely with customer service and marketing teams. Daily tasks include monitoring incoming survey data, identifying trends or issues, compiling reports, and presenting insights to relevant departments. The role often involves direct interaction with customers via phone, email, or online surveys, requiring strong communication and organizational skills. This position is essential in helping organizations understand customer needs and improve products or services based on real feedback.

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Customer Satisfaction Survey jobs near you
Infographic showing various Customer Satisfaction Survey job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $41,618 per year, or $20 per hour.

Guest Satisfaction Specialist

VP Management LLC

Princeton, WV • On-site

$13.25 - $17.50/hr

Other

Medical, Dental, Vision, PTO

Re-posted 26 days ago

Job description

Job Summary:
VP Management is seeking a dedicated and motivated individual to join our team as a Guest Satisfaction Specialist. This is a full-time, individual contributor role located at our management company in Princeton, West Virginia. The Guest Satisfaction Specialist will be responsible for ensuring that all guests have a positive experience during their stay, and will work closely with management to maintain the highest level of customer satisfaction.
Compensation & Benefits:
• Competitive salary
• Opportunities for advancement within the company
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Employee discounts on lodging
Responsibilities:
• Maintain guests survey reports on multiple franchises
• Address any questions or concerns guests may have during their stay
• Monitor guest satisfaction through franchise reports, surveys and feedback forms
• Collaborate with other departments to ensure quick and effective solutions to guest concerns
• Maintain a positive and professional demeanor at all times, providing exceptional customer service
• Keep track of and report on guest satisfaction metrics
• Remain knowledgeable about hotel/restaurant facilities, services, and events to better assist guests
Requirements:
• High school diploma or equivalent; Bachelor's degree in Hospitality or related field preferred
• 1-2 years of experience in a customer service role, preferably in a hospitality setting
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution skills
• Familiarity with hotel/restaurant operations and guest satisfaction metrics
• Proficient in Microsoft Office and ability to learn new computer systems
• Ability to stand, walk, and lift up to 25 pounds
EEOC Statement:
VP Management is an equal opportunity employer and is committed to providing an inclusive and diverse work environment. We do not discriminate on the basis of race, color, religion, age, gender, national origin, sexual orientation, disability, or veteran status. We strive to create an environment where all individuals feel valued and respected, and are given equal opportunities for employment, development, and advancement within the company.

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