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Customer Satisfaction Survey Jobs (NOW HIRING)

kgs

Service Delivery Manager

Washington, DC · Hybrid

Administer and manage SBA's customer satisfaction survey program, including post-ticket surveys, periodic satisfaction surveys, and targeted feedback collection activities * Monitor customer ...

Koniag Services, Inc.

$100 - $125/hr

Administer and manage SBA's customer satisfaction survey program, including post‑ticket surveys, periodic satisfaction surveys, and targeted feedback collection activities * Monitor customer ...

Koniag, Inc.

Service Delivery Manager

Washington, DC · On-site

$120K - $133K/yr

Administer and manage SBA's customer satisfaction survey program, including post-ticket surveys, periodic satisfaction surveys, and targeted feedback collection activities * Monitor customer ...

Parsons

Customer Service Quality Manager

$103K - $181K/yr

Develop pertinent customer satisfaction surveys for end users * Coordinate with end users for in-person or virtual customer satisfaction survey interviews (CSS) * Analyze CSS data for trends and make ...

Parsons Corporation

Customer Service Quality Manager

$103K - $181K/yr

Develop pertinent customer satisfaction surveys for end users * Coordinate with end users for in-person or virtual customer satisfaction survey interviews (CSS) * Analyze CSS data for trends and make ...

Filtrous

Customer Success Manager

Saint Petersburg, FL · On-site

Own Customer Satisfaction: Lead the distribution and reporting of NPS surveys, ensure high participation, and track improvements in customer sentiment. Maintain fast, accurate response times across ...

Bateman Civil Survey

Survey Project Manager

Apex, NC · On-site

$36/hr

We have an unparalleled commitment to customer satisfaction and employee well-being. Each engineer ... The Survey Project Manager excels in communication, problem-solving, and has a keen eye for detail ...

VP Management

Guest Satisfaction Specialist

Princeton, WV · On-site

$13.25 - $17.50/hr

... customer satisfaction. Compensation & Benefits: • Competitive salary • Opportunities for ... survey reports on multiple franchises • Address any questions or concerns guests may have during ...

VP Management LLC

Guest Satisfaction Specialist

Princeton, WV · On-site

$13.25 - $17.50/hr

... customer satisfaction. Compensation & Benefits: • Competitive salary • Opportunities for ... survey reports on multiple franchises • Address any questions or concerns guests may have during ...

Bateman Civil Survey

Survey Project Manager

Apex, NC · On-site

$36/hr

We have an unparalleled commitment to customer satisfaction and employee well-being. Each engineer ... The Survey Project Manager excels in communication, problem-solving, and has a keen eye for detail ...

Bateman Civil Survey

Survey Technician 1

Wilmington, NC · On-site

$17/hr

About us Bateman Civil Survey is a leading land surveying and civil engineering firm headquartered ... We have an unparalleled commitment to customer satisfaction and employee well-being. Each engineer ...

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How much do customer satisfaction survey jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer satisfaction survey in the United States is $20.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $27.16 per hour, depending on experience, location, and employer.

What is a customer satisfaction survey?

A Customer Satisfaction Survey job involves gathering and analyzing customer feedback to assess their experience with a company’s products or services. This role includes conducting surveys, interpreting data, and providing insights to improve customer satisfaction. Employees may use online surveys, phone calls, or in-person methods to collect responses. The goal is to help businesses enhance their services based on customer opinions.

What are the key skills and qualifications needed to thrive in the customer satisfaction survey position?

To excel as a Customer Satisfaction Survey Specialist, you need strong analytical skills, attention to detail, and a background in data collection or customer service. Familiarity with survey software platforms (such as SurveyMonkey or Qualtrics), CRM systems, and basic data analysis tools is often required. Outstanding communication, active listening, and the ability to interpret customer feedback are vital soft skills in this position. These abilities are important to ensure accurate insight gathering, actionable reporting, and continuous improvement in customer experience.

What are the typical responsibilities of a customer satisfaction survey specialist on a daily basis?

A Customer Satisfaction Survey Specialist is usually responsible for designing, distributing, and analyzing customer feedback surveys, often working closely with customer service and marketing teams. Daily tasks include monitoring incoming survey data, identifying trends or issues, compiling reports, and presenting insights to relevant departments. The role often involves direct interaction with customers via phone, email, or online surveys, requiring strong communication and organizational skills. This position is essential in helping organizations understand customer needs and improve products or services based on real feedback.

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Customer Satisfaction Survey jobs near you
Infographic showing various Customer Satisfaction Survey job openings in the United States as of September 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $41,618 per year, or $20 per hour.

Customer Care Specialist / Sales Support

Galloway Township, NJ • On-site

All Season Solar
Construction • 11 - 50 employees
Learn more about All Season Solarexternal

Other

Medical, Vision, PTO

Re-posted 11 days ago

Job description

About Us
AllSeason Solar & Roofing is one of the Tri State Areas Top Solar & Roofing Companies, rated by total installation volume and customer satisfaction surveys.
Job Description
AllSeason Solar & Roofing is seeking applicants for Customer Care Specialist / Sales Support in our Galloway NJ Office.
This Position's will be the first point of contact for potential customers our Solar and Roofing. The goal of this position is to ensure to support customers via phone, email, text and help process all sales documents after project is sold. This dual-role position is critical in ensuring smooth operations and excellent customer service. The ideal candidate will be responsible for organizing our installation data and maintaining effective communication with our customers, providing updates on their projects.
Responsibilities
  • Should be comfortable with making outbound calls for our projects and managing inbound calls.
  • Educate our Enphase on boarding system after solar project is installed.
  • Follow up satisfaction survey (Post Install) for our Solar and Roofing project after installed.
  • Become an expert in solar and the products / services we provide for our customers.
  • Process all sales documents with our sales support team.
  • Promote and Educate our Solar and Roofing referral program.
  • Contact with Homeowners to understand our project pipeline.
  • Managing voicemail daily and notify other department manager if necessary.
  • Communicating with managers and resolve the customer's complaint with manners and patience.
Qualifications:
  • Previous experience in customer service or a related field
  • Strong organizational skills with attention to detail
  • Excellent communication skills, both verbal and written
  • Ability to multitask and manage time effectively
  • Proficiency in using computer systems and software for data management
Hours, Compensation & Benefits:
  • Full-Time in Office position
  • Hourly Position
  • Health, Prescription, Vision benefits available
  • Paid Holiday, Vacation and PTO days
  • Paid Training

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