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Customer Returns Representative Jobs in Romeoville, IL

LHH US

Customer Service Representative

Broadview, IL · On-site

$22/hr

Customer Service Representative (Temp-to-Hire | Fully Onsite) Position Summary We are looking for a ... Processing customer returns or exchanges as needed Required skills and experience * 2 or more years ...

LHH US

Customer Service Representative

Broadview, IL · On-site

$22/hr

Customer Service Representative (Temp-to-Hire | Fully Onsite) Position Summary We are looking for a ... Processing customer returns or exchanges as needed Required skills and experience * 2 or more years ...

Gotion, Inc.

Customer Quality Engineer

Manteno, IL

Interpret customer special quality requirements (CSR) and translate them into executable standards internally. * Collect and analyze customer returns, defective products, and complaint trends, and ...

Gotion, Inc.

Customer Quality Engineer

Manteno, IL · On-site

Interpret customer special quality requirements (CSR) and translate them into executable standards internally. * Collect and analyze customer returns, defective products, and complaint trends, and ...

Robert Half

Customer Service Representative

Woodridge, IL · On-site

$18.53 - $19.50/hr

We are looking for a Customer Service Representative to join our agriculture team in Woodridge ... returns, and claim follow-up. • Complete daily work in the order management system and B2B ...

Priwils

Customer Service Representative I

Chicago, IL · On-site

$16.50 - $22.50/hr

Overview The Customer Service Representative (CSR) is responsible for providing accurate ... Manage returns, refunds, and exchanges in accordance with company policies * Maintain detailed ...

Priwils, Inc

Customer Service Representative I

Chicago, IL · On-site

$16.50 - $22.50/hr

Overview The Customer Service Representative (CSR) is responsible for providing accurate ... Manage returns, refunds, and exchanges in accordance with company policies * Maintain detailed ...

U-Haul

Customer Service Representative

Romeoville, IL · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

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Customer Returns Representative information

See Romeoville, IL salary details

$10

$19

$27

How much do customer returns representative jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer returns representative in Romeoville, IL is $19.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $21.35 per hour, depending on experience, location, and employer.

What does a Customer Returns Representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a Customer Returns Representative, and why are they important?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by Customer Returns Representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.
What are popular job titles related to Customer Returns Representative jobs in Romeoville, IL? For Customer Returns Representative jobs in Romeoville, IL, the most frequently searched job titles are:
What job categories do people searching Customer Returns Representative jobs in Romeoville, IL look for? The top searched job categories for Customer Returns Representative jobs in Romeoville, IL are:
What cities near Romeoville, IL are hiring for Customer Returns Representative jobs? Cities near Romeoville, IL with the most Customer Returns Representative job openings:
Customer Returns Representative jobs near you
Infographic showing various Customer Returns Representative job openings in Romeoville, IL as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,864 per year, or $19.2 per hour.

Customer Service Representative

LHH US

Broadview, IL • On-site

$22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Representative (Temp-to-Hire | Fully Onsite)
Position Summary
We are looking for a reliable and customer-focused Customer Service Representative to join our client on a temp-to-hire, full-time basis . This fully onsite role is ideal for someone who enjoys working directly with customers, thrives in a fast-paced environment, and takes pride in delivering excellent service. As the first point of contact, you'll play a key role in supporting clients and ensuring a positive overall experience.
Position Details
  • Job Type: Temp-to-Hire
  • Hours: Monday - Friday, 8AM-5PM
  • Pay Rate: $22/ hour
  • Work Environment: Fully onsite
  • Benefits: LHH offers a variety of benefits to our associates, based on employment type. Benefits can include medical, dental, vision insurance, paid sick leave, retirement savings, among others.
Key Responsibilities
  • Providing customer service in-person, via phone or email
  • Receiving and processing shipments, entering shipment and order information into ERP system
  • Performing customer order entry, including assisting clients with price quotes
  • Answering incoming phone calls and emails from customers and manage order requests
  • Assisting clients in order selection as needed, including providing product specifications
  • Addressing customer concerns, related to product or shipment discrepancies
  • Processing customer returns or exchanges as needed
Required skills and experience
  • 2 or more years in customer service
  • Manufacturing/distribution industry experience required
  • Prior experience coordinating between vendors, checking shipment statuses
  • Strong problem solving skills to resolve customer problems
  • Tech savvy, use of SAP or related ERP system preferred
  • Strong written and verbal communication skills
Pay Details: $22.00 per hour
Search managed by: Marissa Osorio
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.