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Customer Returns Representative Jobs in Romeoville, IL

Robert Half

Customer Service Representative

Aurora, IL · On-site

$21.85 - $23/hr

We are looking for a Customer Service Representative to join a logistics-focused team in Aurora ... Manage return requests and issue return authorizations while partnering with warehouse and ...

New

Gotion, Inc.

Customer Quality Engineer

Manteno, IL · On-site

Interpret customer special quality requirements (CSR) and translate them into executable standards internally. * Collect and analyze customer returns, defective products, and complaint trends, and ...

LHH US

Customer Service Specialist

Broadview, IL

$25/hr

Customer Service Representative (Contract to Hire or Direct Hire | Fully Onsite) Position Summary ... Processing customer returns or exchanges as needed, assisting in filing claims for shortages or ...

LHH US

Customer Service Specialist

Broadview, IL

$25/hr

Customer Service Representative (Contract to Hire or Direct Hire | Fully Onsite) Position Summary ... Processing customer returns or exchanges as needed, assisting in filing claims for shortages or ...

Gotion, Inc.

Customer Quality Engineer

Manteno, IL · On-site

Interpret customer special quality requirements (CSR) and translate them into executable standards internally. * Collect and analyze customer returns, defective products, and complaint trends, and ...

LHH US

Customer Service Representative

Woodridge, IL

$18 - $21/hr

Customer Service Representative The Customer Service Representative serves as the primary point of ... Process customer orders, modifications, cancellations, and returns accurately within company ...

LHH US

Customer Service Representative

Woodridge, IL · On-site

$18 - $21/hr

Customer Service Representative The Customer Service Representative serves as the primary point of ... Process customer orders, modifications, cancellations, and returns accurately within company ...

Veritiv

Customer Service Representative

Chicago, IL · On-site

$53K - $72K/yr

Our Customer Service Representative will be responsible for providing outstanding high-touch ... returns and replacements of defective parts. • Process order modifications and communicate ...

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Customer Returns Representative information

See Romeoville, IL salary details

$10

$19

$27

How much do customer returns representative jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for customer returns representative in Romeoville, IL is $19.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $21.35 per hour, depending on experience, location, and employer.

What does a customer returns representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What are the key skills and qualifications needed to thrive as a customer returns representative?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer returns representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are popular job titles related to Customer Returns Representative jobs in Romeoville, IL?

For Customer Returns Representative jobs in Romeoville, IL, the most frequently searched job titles are:

What job categories do people searching Customer Returns Representative jobs in Romeoville, IL look for?

The top searched job categories for Customer Returns Representative jobs in Romeoville, IL are:

What cities near Romeoville, IL are hiring for Customer Returns Representative jobs?

Cities near Romeoville, IL with the most Customer Returns Representative job openings:

Customer Returns Representative jobs near you
Infographic showing various Customer Returns Representative job openings in Romeoville, IL as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,864 per year, or $19.2 per hour.

Sr Customer Service Representative

GPC - Genuine Parts Company

Chicago, IL

$35.22/hr

Full-time

Medical, Retirement, PTO

Re-posted 16 days ago

Genuine Parts Company rating

7.3

Company rating: 7.3 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

212th of 423 rated retail wholesalers

Job description

SUMMARY:

Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.

JOB DUTIES

  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
  • Orders items to ensure appropriate inventory levels are maintained for customers.
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
  • Determines the most cost effective shipping method for customer orders.
  • May handle customer returns.
  • May be assigned to one customer.
  • Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
  • Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
  • May be responsible for quality and/or safety in the branch.
  • Performs other duties as assigned.
  • Responds to complex customer inquires regarding products, provides quotes, and handles order entry.

EDUCATION & EXPERIENCE

  • Typically requires a high school diploma or GED
  • Five (5) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

  • Excellent communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Excellent computer skills.
  • Excellent negotiation skills.
  • Strong product knowledge.
  • Reliability, organization, and attention to detail required.

PHYSICAL DEMANDS:

LICENSES & CERTIFICATIONS:

  • None required.

SUPERVISORY RESPONSIBILITY:

BUDGET RESPONSIBILITY:

  • No

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

COMPENSATION: Please keep in mind that this is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. It also does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

  • Pay: $ 27.06 - $35.22/hourly

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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