ZipRecruiter

Log In

1

Customer Returns Representative Jobs in Chicago, IL

Amphenol

Customer Service Representative

Rosemont, IL

$16 - $22/hr

Investigate return requests by reviewing product specifications, and customer complaints. * Work with the quality control team to analyze returned products and identify potential defects or ...

Amphenol

Customer Service Representative

Rosemont, IL

$16 - $22/hr

Investigate return requests by reviewing product specifications, and customer complaints. * Work with the quality control team to analyze returned products and identify potential defects or ...

Amphenol

Customer Service Representative

Des Plaines, IL · On-site

$20 - $25/hr

Investigate return requests by reviewing product specifications, and customer complaints. * Work with the quality control team to analyze returned products and identify potential defects or ...

Archer Travel Service, Inc

Customer Representative

Chicago, IL · Remote

$16.50 - $22.50/hr

About the job Customer Representative About the job Travel customer representative As a Travel ... they return home. You will assist with inquiries, resolve issues, provide booking updates, and ...

Archer Travel Service, Inc

Customer Representative

Chicago, IL · Remote

$16.50 - $22.50/hr

About the job Customer Representative About the job Travel customer representative As a Travel ... they return home. You will assist with inquiries, resolve issues, provide booking updates, and ...

Vantive

DSRT Customer Care Specialist

Deerfield, IL · On-site

$17.25 - $23/hr

Interfaces with and supports company sales representatives. * Manages telephone, fax, and ... returns, credits, and new orders. * Through the ordering process obtains information on the amount ...

Vantive

DSRT Customer Care Specialist

Deerfield, IL · On-site

$17.25 - $23/hr

Interfaces with and supports company sales representatives. * Manages telephone, fax, and ... returns, credits, and new orders. * Through the ordering process obtains information on the amount ...

Gotion, Inc.

Customer Quality Engineer

Manteno, IL · On-site

Interpret customer special quality requirements (CSR) and translate them into executable standards internally. * Collect and analyze customer returns, defective products, and complaint trends, and ...

Gotion, Inc.

Customer Quality Engineer

Manteno, IL

Interpret customer special quality requirements (CSR) and translate them into executable standards internally. * Collect and analyze customer returns, defective products, and complaint trends, and ...

U-Haul

Customer Service Representative

Schererville, IN

$14.50 - $19.75/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

next page

Showing results 1-20

People also search for

All JobsCustomer Returns Representative JobsCustomer Returns Representative Jobs in Chicago, IL

Customer Returns Representative information

See Chicago, IL salary details

$10

$19

$27

How much do customer returns representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for customer returns representative in Chicago, IL is $19.36, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Returns Representative, and why are they important?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by Customer Returns Representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.

What does a Customer Returns Representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are popular job titles related to Customer Returns Representative jobs in Chicago, IL? For Customer Returns Representative jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Customer Returns Representative jobs in Chicago, IL look for? The top searched job categories for Customer Returns Representative jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Customer Returns Representative jobs? Cities near Chicago, IL with the most Customer Returns Representative job openings:
Customer Returns Representative jobs near you

Customer Service Representative

Amphenol

Rosemont, IL

$16 - $22/hr

Full-time

Posted 14 days ago

Job description

Customer Service Representative
Job Description Summary:
As Amphenol Energy Technologies, the Customer Service Representative is responsible for customer support in providing up to date information about their orders, data entry such as quotes and purchase orders. The CSR will also communicate within the organization's departments to follow up and meet customer expectations.
Knowledge/Skills:
  • To perform this job successfully, an individual must be proficient with Database software; Internet software; Inventory software; Manufacturing software; Order processing systems; Word/Excel/Access/Outlook
  • Must have keyboarding skills appropriate for efficient, timely responses via correspondence and order entry/processing.
  • Microsoft Office and Computer skills required
  • Demonstrated written and oral communication skills
  • Working within and navigating ERP system
  • Embraces personal and professional development
  • Desire to make own decisions and take responsibility for outcome
  • Advanced organizational skills with ability to handle multiple assignments
  • Self-starting ability
  • Strong team player, ability to work with other employees
Qualifications - Education/Experience:
  • High School Diploma Required, Associate's degree in a technical discipline preferred along with current, related experience; or equivalent work training and at least 5-years of current experience in a similar role.
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Proficient in English (written & oral)
  • Must be thorough, with strong attention to detail/follow-up
Duties/Responsibilities: (Position Specific)
  • Provide timely, accurate communication on all price and product availability requests.
  • Receive and process customer orders on a timely basis, understand the specific product and shipping requirements, and transmit this info to the pertinent functions within the business. Will need to process all types of orders as instructed or access a customer's online site to pull orders.
  • Maintain the customer cross reference file and shipping arrangements in current programs and on the customer master profiles.
  • Thorough understanding of on-time delivery requirements and performance measurement criteria of focused accounts. Demonstrate effective order management skills allowing AET to attain preferred supplier ratings at such accounts.
  • Monitor daily status of all late and/or held orders while looking at alternatives for timely delivery through other shipment methods or product substitution solutions. Provide prompt accurate response to customer inquiries regarding such orders, shipments and invoice statuses.
  • Assist in the collection of receivables and resolve disputed invoices/open adjustments by working with customer's buyers and AET Finance.
  • Communicate and interface with Product Marketing and Field Sales to share all information regarding any customer issues.
  • Effectively utilize all resources to meet/exceed customer expectations where standard procedures may fall short.
  • Project a positive image of the business and the customer service function to our customers and other employees.
  • Maintain a high level of accuracy in documentation
  • Perform contract review on all customer orders to ensure accuracy
  • Review and interpret manufacturing drawings, blueprints, and technical specifications to ensure order accuracy.
  • Collaborate with the engineering and production teams to communicate customer requirements and confirm feasibility.
  • Manage and process customer returns, exchanges, and warranty claims in accordance with company policies and in collaboration with QC Department
  • Investigate return requests by reviewing product specifications, and customer complaints.
  • Work with the quality control team to analyze returned products and identify potential defects or manufacturing issues.

Physical/Environmental Requirements:

Apply