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Weekend Answering Service Jobs in Romeoville, IL

OSF HealthCare

Psychiatry Physician

Evergreen Park, IL

$163.46 - $192.31/hr

Clinic hours are Monday-Friday with flexibility to support a 4-day work week; no weekends or holidays . * After-hours call is phone only with answering service taking initial call. * Collaborative ...

PetSuites

Customer Service Representative

Naperville, IL · On-site

$15/hr

... Answering phones, emails, and voicemails promptly Processing payments and balancing transactions ... Work weekends and holidays Stand, walk, bend, and lift up to 60 lbs Work in a busy, sometimes noisy ...

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All JobsAnswering Service JobsWeekend Answering Service JobsWeekend Answering Service Jobs in Romeoville, IL

Weekend Answering Service information

What is the difference between Weekend Answering Service vs Receptionist?

FeatureWeekend Answering ServiceReceptionist
CredentialsMinimal; training providedHigh school diploma or equivalent; sometimes additional certifications
Work EnvironmentRemote or call center settingFront desk of an office or business
Employer UsageBusiness support outside regular hoursIn-person customer interaction during business hours
Primary RoleAnswering calls, taking messages, schedulingGreeting visitors, managing front desk tasks

While both roles involve communication and customer service, a Weekend Answering Service primarily handles calls remotely outside of regular hours, whereas a Receptionist works in person during business hours managing front desk duties. The choice depends on whether the business needs after-hours call support or in-person front desk management.

What are the most commonly searched types of Answering Service jobs in Romeoville, IL? The most popular types of Answering Service jobs in Romeoville, IL are:
What are popular job titles related to Weekend Answering Service jobs in Romeoville, IL? For Weekend Answering Service jobs in Romeoville, IL, the most frequently searched job titles are:
What cities near Romeoville, IL are hiring for Weekend Answering Service jobs? Cities near Romeoville, IL with the most Weekend Answering Service job openings:
Weekend Answering Service jobs near you
Customer Service Representative II- Main Hospital Elmhurst

Customer Service Representative II- Main Hospital Elmhurst

NorthShore

Elmhurst, IL • On-site

$19.89 - $28.84/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Endeavor Health rating

7.1

Company rating: 7.1 out of 10

Based on 392 frontline employees who took The Breakroom Quiz

374th of 890 rated healthcare providers

Job description

Hourly Pay Range:
$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights:
  • Sign on bonus: N/A
  • Position: Customer Service Representative II
  • Location: EMH Main Hospital Elmhurst
  • Full Time/Part Time: Part Time (20 hours)
  • Hours: Monday-Friday: Every Tue 3p-7p, Fri 11a-7:30p, every other weekend 8a-4:30p
    Holiday - 1 summer & 1 winter holiday shift per year
  • Required Travel: No

What you will do:
  • Communicates professionally to all patients, physicians, and staff members. Operates computer terminal to answer, transfer and relay incoming telephone calls.
  • Handles Operator calls for multiple facilities, while navigating our dual database between hospital locations. Initiates "Codes/Emergency Alerts" per Hospital policy and procedure, system wide.
  • Assists Supervisor in clarifying instructions for patients calling for hospital services and providing Codes/Emergency Alerts feedback to improve patient safety.
  • Document and relay messages for physicians and their offices.
  • Analyzes caller's needs concerning physician's answering service. Obtains necessary information and contacts physician on call and/or office as determined by urgency of call and physicians' instructions.
  • Enters Physician Answering Service on-call schedules ensuring correct contact information. Edits data and notifies Lead/Liaison/Supervisor of any problems.
  • Assists Liaison and Supervisor in clarifying instructions for patients calling the answering service.
  • Processes calls for the Patient Experience EEH System. Follows guidelines to deescalate, as needed. Analyzes needs to determine which facility the caller has concerns with and directs message to the appropriate Patient Experience team.
  • Processes calls for EEH System Service Center departments. Communicates professionally to answer, analyze and assign workers to requests.
  • Triages calls for the EEH System Walk in Clinics and Immediate Care locations, including analyzing caller's needs while providing such information as hours, locations, services available per location, price estimates and insurance guidance as well as escalating emergency concerns.
  • Communicates professionally to all patients, physicians, and staff members. Operates computer terminal to answer call lights.
  • Relays patient requests to appropriate caregivers by selecting specific palettes and including required information.
  • Monitors and escalates call lights to ensure timely responses.
  • Launches codes and other emergency alerts. Monitors and checks in to ensure all have responded.
  • Communicates professionally and analyzes caller needs concerning physician referral and class information. Provides requested information and obtains necessary data.
  • Run rosters, monitor participants, make recommendations on class offerings and sizes, as needed.

What you will need:
  • High School Diploma or GED
  • One year of call center experience
  • Proficiency with Microsoft Office applications
  • Good grammar and spelling skills to effectively talk to callers and communicate via e-mail, fax, and paging
  • Strong organizational skills
  • Aptitude for organization, people, and non-routine situations
  • Ability to move across multiple computer environments and effectively adapt their customer service skills
  • Ability to conduct searches, access and retrieve knowledge/information on the World Wide Web
  • Knowledge of hospital operations and departments

Benefits:
  • Career Pathways to Promote Professional Growth and Development
  • Various Medical, Dental, and Vision options
  • Tuition Reimbursement
  • Free Parking at designated locations
  • Wellness Program Savings Plan
  • Health Savings Account Options
  • Retirement Options with Company Match
  • Paid Time Off
  • Community Involvement Opportunities

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