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Customer Returns Representative Jobs in Decatur, GA

Genuine Parts Company

On-Site CSR

Austell, GA · On-site

$14.75 - $20/hr

May handle customer returns. May place orders without approval for orders up to $5,000 per line and ... Partners with Account Representatives to ensure customer satisfaction. * May assist customer by ...

GPC - Genuine Parts Company

On-Site CSR

Austell, GA

$14.75 - $20/hr

May handle customer returns. May place orders without approval for orders up to $5,000 per line and ... Partners with Account Representatives to ensure customer satisfaction. * May assist customer by ...

MADICO

Branch Customer Service Rep JWF Southeast

Kennesaw, GA · On-site

$15.75 - $21.25/hr

Administer customer returns, credits, warranties, and ensure transactional accuracy through open ... The performance of this position represents a typical office environment but occasionally requires ...

Dal-Tile

CSR Warehouse Associate II

Atlanta, GA · On-site

$13.75 - $19/hr

Addresses and resolves customer complaints (returns and order errors). * Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box ...

Aaron's

Customer Service Representative

Kennesaw, GA · On-site

$14.75 - $20/hr

Job Title: Customer Experience Representative Job Family: BMUSA Customer Service FLSA Status ... Returns * Knowledge of BrandsMart USA return and exchange policies * Handle all customer inquiries ...

Aaron's

Customer Experience Representative

Atlanta, GA · On-site

$15.75 - $21.25/hr

Job Title: Customer Experience Representative Job Family: BMUSA Customer Service FLSA Status ... Returns * Knowledge of BrandsMart USA return and exchange policies * Handle all customer inquiries ...

Aaron's

Customer Experience Representative

Kennesaw, GA · On-site

$14.75 - $20/hr

Job Title: Customer Experience Representative Job Family: BMUSA Customer Service FLSA Status ... Returns * Knowledge of BrandsMart USA return and exchange policies * Handle all customer inquiries ...

Nexxaworks

Customer Service Representative

Atlanta, GA

$15.50 - $21/hr

Position Overview We are seeking a dedicated and enthusiastic Customer Service Representative to ... Process orders, returns, and exchanges in a timely manner. * Maintain detailed and accurate records ...

TransPak

Customer Service Representative

Peachtree Corners, GA · On-site

$15.25 - $20.50/hr

... Representative (Level I) Benefits: Medical, Dental, Vision, 401k, Life Insurance, Paid Time Off ... Process customer orders/changes/returns according to established department policies and procedures

ATC Income Tax

Customer Service Phone Rep

Marietta, GA · On-site

$15 - $20.50/hr

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed ... return estimates for in-bound callers (no experience needed, will train) Resolve basic customer ...

U-Haul

Customer Service Representative

Chamblee, GA · On-site

$15.75 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Chamblee, GA · On-site

$15.75 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

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All JobsCustomer Returns Representative JobsCustomer Returns Representative Jobs in Decatur, GA

Customer Returns Representative information

See Decatur, GA salary details

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How much do customer returns representative jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for customer returns representative in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What does a Customer Returns Representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a Customer Returns Representative, and why are they important?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by Customer Returns Representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.
What are popular job titles related to Customer Returns Representative jobs in Decatur, GA? For Customer Returns Representative jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Returns Representative jobs in Decatur, GA look for? The top searched job categories for Customer Returns Representative jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Returns Representative jobs? Cities near Decatur, GA with the most Customer Returns Representative job openings:
Customer Returns Representative jobs near you
On-Site CSR

On-Site CSR

Genuine Parts Company

Austell, GA • On-site

$14.75 - $20/hr

Full-time

Medical, Retirement, PTO

Posted 15 days ago

Genuine Parts Company rating

7.0

Company rating: 7.0 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

211th of 367 rated retail wholesalers

Job description

SUMMARY:
Under general supervision, fulfills customer orders accurately and in a timely manner to ensure customer satisfaction: primary contribution is processing orders for customers and selling Motion Industries' assets. This position works more than 50% of the time at the customer location.
JOB DUTIES
  • Orders items to ensure appropriate inventory levels are maintained for Consignment customers.
  • Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory.
  • Ensures identification and sale of Motion Industries' assets. In some cases may have to locate a product.
  • Influences Motion Industries' Gross Profit through negotiating the sale price and purchase price, within certain parameters.
  • Proactively generates sales by actively promoting Motion Industries' products to existing customers.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • May handle customer returns. May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order.
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
  • Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders.
  • Routinely interacts with customers to obtain and fulfills orders correctly. Interacts with suppliers as necessary to obtain pricing for items.
  • Partners with Account Representatives to ensure customer satisfaction.
  • May assist customer by troubleshooting via telephone or email and identifying correct part.
  • Attends training sessions regularly to continue professional growth and development.
  • Performs other duties as assigned.
  • Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).

EDUCATION & EXPERIENCE
  • Typically requires a high school diploma or GED.

KNOWLEDGE, SKILLS, ABILITIES
  • Customer service and communication skills required. Ability to multi-task and time management skills required.
  • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
  • Good driving record required.
  • Reliability, organization, and attention to detail required.

PHYSICAL DEMANDS:
LICENSES & CERTIFICATIONS: None required.
SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility
BUDGET RESPONSIBILITY: No
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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