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Customer Returns Associate Jobs in Augusta, GA (NOW HIRING)

H&R Block

Tax Associate

Waynesboro, GA · On-site

$46K - $61K/yr

Prepare complete and accurate tax returns with training and support from experienced teammates ... Experience interacting with customers or clients in a service-oriented environment * Strong ...

H&R Block

Tax Associate

Hephzibah, GA · On-site

$49K - $65K/yr

Prepare complete and accurate tax returns with training and support from experienced teammates ... Experience interacting with customers or clients in a service-oriented environment * Strong ...

H&R Block

Tax Associate

Martinez, GA · On-site

$45K - $60K/yr

Prepare complete and accurate tax returns with training and support from experienced teammates ... Experience interacting with customers or clients in a service-oriented environment * Strong ...

American Freight

Retail Sales Associate

Augusta, GA · On-site

$12.25 - $14.25/hr

The Retail Sales Associate is responsible for enhancing the experience of customers and driving ... Process customer transactions in the Point of Sale system, including sales, returns, and exchanges ...

BoxLunch & Hot Topic

Sales Associate

Augusta, GA · On-site

$13.25 - $17.75/hr

We're on the search for a Sales Associate that will help lead our civic minded, pop culture driven ... Provide an amazing shopping experience that will encourage customers to return. They'll be ...

Primark

Sales Associate

Augusta, GA · On-site

$15/hr

We help our customers keep up with high fashion at affordable prices. We do everything with passion ... returns * Setting up a good-looking shop floor with full shelves, tidy fitting rooms and all the ...

Primark

Sales Associate

Augusta, GA

$15/hr

We help our customers keep up with high fashion at affordable prices. We do everything with passion ... returns * Setting up a good-looking shop floor with full shelves, tidy fitting rooms and all the ...

BoxLunch & Hot Topic

Sales Associate

Augusta, GA

$13.25 - $17.75/hr

We're on the search for a Sales Associate that will help lead our civic minded, pop culture driven ... Provide an amazing shopping experience that will encourage customers to return. They'll be ...

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All JobsCustomer Returns Associate JobsCustomer Returns Associate Jobs in Augusta, GA

Customer Returns Associate information

See Augusta, GA salary details

$8

$16

$25

How much do customer returns associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer returns associate in Augusta, GA is $16.11, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $18.08 per hour, depending on experience, location, and employer.

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are popular job titles related to Customer Returns Associate jobs in Augusta, GA?

For Customer Returns Associate jobs in Augusta, GA, the most frequently searched job titles are:

What job categories do people searching Customer Returns Associate jobs in Augusta, GA look for?

The top searched job categories for Customer Returns Associate jobs in Augusta, GA are:

What cities near Augusta, GA are hiring for Customer Returns Associate jobs?

Cities near Augusta, GA with the most Customer Returns Associate job openings:

Customer Returns Associate jobs near you

Tax Associate

H&R Block

Waynesboro, GA • On-site

$46K - $61K/yr

Full-time

Posted 13 days ago

H&R Block rating

5.6

Company rating: 5.6 out of 10

Based on 291 frontline employees who took The Breakroom Quiz

146th of 151 rated financial services

Job description

About the Role
As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client services-no prior tax experience required. With training and support from day one, you'll work directly with clients to gather information, prepare tax returns, and answer questions while building valuable skills and strong client relationships. You'll earn a competitive hourly rate, with opportunities to increase your earnings as you build tax knowledge and grow in the role. This role is in-person at a local H&R Block tax office.
  • Meet with clients to gather information and understand their tax situation
  • Prepare complete and accurate tax returns with training and support from experienced teammates
  • Explain tax information clearly and provide recommendations in a way clients can easily understand
  • Identify tax savings opportunities and recommend relevant products and services
  • Apply problem-solving skills to analyze client information and address questions or unique situations with guidance and available resources
  • Build strong client relationships and support office priorities through teamwork, collaboration, and a client-first approach

Required Qualifications
  • Successful completion of the H&R Block Income Tax Course1
  • Experience interacting with customers or clients in a service-oriented environment
  • Strong communication skills, including explaining information clearly and asking questions to understand needs
  • Problem-solving skills, including organizing information and identifying solutions
  • Comfort using digital tools and systems included AI based tools like Copilot and ChatGPT
  • High school diploma / GED/ equivalent

Preferred Qualifications
  • Bachelor's degree in accounting, finance, or a related field
  • Experience in a client-facing or consultative role, such as financial advising, insurance, retail sales, or professional services
  • Experience asking questions and recommending solutions based on customer needs
  • Ability to work 15-35 hours per week, with availability up to 40 hours during peak periods
  • Availability to work evenings and weekends during tax season

Why work for us
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
1 - Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
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About H&R Block

Sourced by ZipRecruiter

H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world. We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.

Industry

Accounting services, it services and finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Kansas City, MO, US

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