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Customer Returns Associate Jobs in Tennessee (NOW HIRING)

Electronic Express

Warehouse Returns

Nashville, TN · On-site

$15 - $18/hr

  • Medical

  • PTO

... Returns Associate, you will be integral in ensuring that all returns are processed in an efficient and timely manner, maintaining the high standards that Electronic Express sets for customer ...

New

Royal Brass And Hose

Customer Service Associate

Knoxville, TN · On-site

$13.75 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... customer return authorizations and credits per company policy in a timely manner • Dispatch ... warehouse associates • Year-end inventory- Include but not limited to counting, measuring ...

ROYAL Brass and Hose

Customer Service Associate

Knoxville, TN · On-site

$13.75 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... customer return authorizations and credits per company policy in a timely manner • Dispatch ... warehouse associates • Year-end inventory- Include but not limited to counting, measuring ...

BidFTA.com

Associate

La Vergne, TN · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

BidFTA

Associate

La Vergne, TN · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

BidFTA.com

Production Associate

La Vergne, TN · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Our Production Associates's primary responsibility is to accurately scan, photograph, and enter ...

BidFTA

Production Associate

La Vergne, TN

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Our Production Associates's primary responsibility is to accurately scan, photograph, and enter ...

Dal-Tile

Warehouse Associate - FT

Nashville, TN · On-site

$15.50 - $18.25/hr

... customer returns, and notifying management of damaged shipments for freight claims. * Operates ... The associate must be able to regularly lift to 15-30 lbs, and at certain times, you may be ...

Dal-Tile

Warehouse Associate - FT

Nashville, TN · On-site

$15.50 - $18.25/hr

... customer returns, and notifying management of damaged shipments for freight claims. * Operates ... The associate must be able to regularly lift to 15-30 lbs, and at certain times, you may be ...

Dal-Tile

Warehouse Associate - FT

Nashville, TN · On-site

... customer returns, and notifying management of damaged shipments for freight claims. * Operates ... The associate must be able to regularly lift to 15-30 lbs, and at certain times, you may be ...

Cabela's

Customer Service Assoicate

Chattanooga, TN · On-site

$13.25 - $18.25/hr

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Relations Associate The Customer Relations Associate performs various Customer Service ... Sorts returns by category and return to proper area. * Sells appropriate Hunting and Fishing ...

Bass Pro Shops

Customer Service Assoicate

Chattanooga, TN · On-site

$13.25 - $18.25/hr

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Relations Associate The Customer Relations Associate performs various Customer Service ... Sorts returns by category and return to proper area. * Sells appropriate Hunting and Fishing ...

Bass Pro Shops

Customer Service Assoicate

Chattanooga, TN · On-site

$13.25 - $18.25/hr

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Relations Associate performs various Customer Service activities, to include greeting ... Sorts returns by category and return to proper area. * Sells appropriate Hunting and Fishing ...

Carmax

Supply Associate

Kingsport, TN · On-site

$15.71 - $21.93/hr

  • PTO

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Supply Associate

Johnson City, TN · On-site

$15.71 - $21.93/hr

  • PTO

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Supply Associate

Mount Juliet, TN · On-site

$19.43 - $27.09/hr

  • PTO

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Supply Associate

Hendersonville, TN · On-site

$19.43 - $27.09/hr

  • PTO

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Supply Associate

Nashville, TN · On-site

$19.43 - $27.09/hr

  • PTO

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Supply Associate

Madison, TN · On-site

$19.43 - $27.09/hr

  • PTO

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

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All JobsCustomer Returns Associate JobsCustomer Returns Associate Jobs in Tennessee

Customer Returns Associate information

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What job categories do people searching Customer Returns Associate jobs in Tennessee look for?

The top searched job categories for Customer Returns Associate jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Returns Associate jobs?

Cities in Tennessee with the most Customer Returns Associate job openings:

Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Tennessee as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Warehouse Returns

Electronic Express

Nashville, TN • On-site

$15 - $18/hr

Full-time

Medical, PTO

Posted 3 days ago

New

Electronic Express rating

4.0

Company rating: 4.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Job Posting: Warehouse Returns Associate

Job Description

Electronic Express is excited to announce the availability of a new career opportunity within our logistics and supply chain operations. We are currently seeking a dedicated and skilled individual to fill the position of Warehouse Returns Associate. This full-time role is designed for someone who is eager to contribute significantly to the handling, sorting, and processing of returned merchandise. The position is based in our main warehouse and is not eligible for remote work. By joining our team, you will be stepping into a fast-paced, dynamic environment where your efforts play a direct role in our company's operational success.

As a Warehouse Returns Associate, you will be integral in ensuring that all returns are processed in an efficient and timely manner, maintaining the high standards that Electronic Express sets for customer satisfaction and operational excellence. You will work closely with various teams, including inventory management and customer service, to handle returns flawlessly and uphold the reputation of the company.

Duties and Responsibilities
  • Manage and process incoming returned merchandise, ensuring careful handling of all products.
  • Inspect returned items for any damages or discrepancies against the original orders.
  • Efficiently categorize returns according to guidelines (restock, repair, replace, refund).
  • Communicate effectively with vendors to discuss and resolve return issues.
  • Operate the warehouse management system to accurately track and record all returns actions.
  • Collaborate with the inventory team to update and maintain accurate records of inventory levels.
  • Ensuring compliance with established return procedures and maintaining effective internal control over the physical product flow to safeguard assets.
  • Monitor reports to ensure inventory is correct, and product flow through the returns process is timely and efficient.
  • Actively participate in team meetings to discuss improvement opportunities in the returns process.
  • Assist in training new staff in the returns department to ensure everyone is abreast of the latest procedures and methods.
Requirements
  • Proven experience in retail or warehouse operations, specifically related to returns and inventory management.
  • Excellent organizational and time management skills to handle various tasks in a high-paced environment.
  • Strong knowledge and understanding of inventory control principles and practices.
  • Proficient in the use of computers and warehouse management software to maintain records and create reports.
  • Exceptional communication and interpersonal skills to effectively interact with team members and vendors.
  • Ability to lead, coach, and motivate staff, ensuring high levels of productivity and team spirit.
  • Demonstrate capability to follow through and resolve any issues regarding returns in collaboration with relevant parties.
  • Must be able to physically stand for extended periods, lift heavy objects when necessary, and perform repetitive tasks with accuracy.
  • Commitment to maintaining a safe work environment, adhering strictly to safety regulations and operational standards.
  • Dynamic problem-solving skills and the ability to adapt quickly to shifting priorities and demands.
Benefits
  • Paid Time Off
  • Health Insurance
  • Employee Discount


What Electronic Express employees say

Pay

Hours and flexibility

Workplace

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