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Customer Returns Associate Jobs in Ohio (NOW HIRING)

McNichols

Shipping & Receiving Associate

Whitehall, OH · On-site

$16.50 - $19/hr

The Shipping and Receiving Associate is responsible for performing warehouse functions including ... customer returns and damaged freight. * Provide excellent customer service; answer phone, direct ...

MAC DISCOUNT LLC

Scanner Associate

Akron, OH · On-site

$14.25 - $15/hr

SCANNER ASSOCIATE JOB TYPE AND CLASSIFICATION: Full-Time Hourly Non-Exempt JOB OVERVIEW ... MAC.BID buys truckloads of customer returns and overstock products, then sells these items ...

McNichols Co

Shipping & Receiving Associate

Whitehall, OH · On-site

$16.50 - $19.25/hr

The Shipping and Receiving Associate is responsible for performing warehouse functions including ... customer returns and damaged freight. * Provide excellent customer service; answer phone, direct ...

Apptad, Inc.

Warehouse Associate

Bellefontaine, OH · On-site

$14.75 - $17.50/hr

Associate Education level: High school or equivalent Job function: Manufacturing GENERAL SUMMARY ... Handles customer returns paperwork and production inventory reversals. * Acceptable Attendance.

Nordsonhcm

Customer Service Associate

Dayton, OH · On-site

$14 - $19.50/hr

This Temp to Hire Customer Service Associate supports global customers by managing moderately ... aftermarket support, including returns, warranty claims, and RMA coordination * Support ...

New

Nordsonhcm

Customer Service Associate

Dayton, OH · On-site

$14 - $19.50/hr

This Temp to Hire Customer Service Associate supports global customers by managing moderately ... aftermarket support, including returns, warranty claims, and RMA coordination * Support ...

New

Nordson Corporation

Customer Service Associate

Dayton, OH · On-site

$14 - $19.50/hr

This Temp to Hire Customer Service Associate supports global customers by managing moderately ... aftermarket support, including returns, warranty claims, and RMA coordination * Support ...

Nordson Corporation

Customer Service Associate

Dayton, OH · On-site

$14 - $19.50/hr

This Temp to Hire Customer Service Associate supports global customers by managing moderately ... aftermarket support, including returns, warranty claims, and RMA coordination * Support ...

Par Mar Stores

Customer Service Associate

Crown City, OH · On-site

$13.25 - $18.25/hr

... our team as a Customer Service Associate at Par Mar Store 151 in Crown City, OH. The ideal ... returns * Operate cash registers and handle transactions accurately * Maintain a clean and ...

Ruler Foods

CUSTOMER SVC/SHIFT LEADER

Celina, OH · On-site

Establish and maintain a safe and clean environment that encourages our customers to return ... Valuable associate discounts on purchases, including food, travel, technology and so much more.

Ruler Foods

CUSTOMER SVC/SHIFT LEADER

Lima, OH

Establish and maintain a safe and clean environment that encourages our customers to return ... Valuable associate discounts on purchases, including food, travel, technology and so much more.

Ruler Foods

CUSTOMER SVC/SHIFT LEADER

Lima, OH · On-site

Establish and maintain a safe and clean environment that encourages our customers to return ... Valuable associate discounts on purchases, including food, travel, technology and so much more.

Ruler Foods

CUSTOMER SVC/SHIFT LEADER

Van Wert, OH · On-site

Establish and maintain a safe and clean environment that encourages our customers to return ... Valuable associate discounts on purchases, including food, travel, technology and so much more.

Ruler Foods

CUSTOMER SVC/SHIFT LEADER

Lima, OH

Establish and maintain a safe and clean environment that encourages our customers to return ... Valuable associate discounts on purchases, including food, travel, technology and so much more.

Dal-Tile

Warehouse Associate - (FT)

Brooklyn Heights, OH · On-site

$30K - $38K/yr

As the Warehouse Associate , we need someone who will own a variety of material handling duties ... customer returns, and notifying management of damaged shipments for freight claims. * Operates ...

Apptad Inc

Warehouse Associate

Bellefontaine, OH · On-site

$14.75 - $17.50/hr

Associate Education level: High school or equivalent Job function: Manufacturing GENERAL SUMMARY ... Handles customer returns paperwork and production inventory reversals. * Acceptable Attendance.

CRL LIQUIDATION

Warehouse Associate

Akron, OH · On-site

$15 - $22/hr

Warehouse Associate - Full Time CRL Liquidation Akron, Ohio Full-Time | 40 Hours per Week | Open ... Our inventory changes constantly and includes customer returns, overstock merchandise, casepack ...

Connection

Returns Material Handler

Wilmington, OH · On-site

$18.75 - $22.60/hr

The Returns Material Handler collaborates with other departments such as Customer Service, Refurb, Receiving, Return to Vendor Associates, Purchasing and external Connection Customers, carriers and ...

PC Connection Inc

Returns Material Handler

Wilmington, OH · On-site

$22.60/hr

The Returns Material Handler collaborates with other departments such as Customer Service, Refurb, Receiving, Return to Vendor Associates, Purchasing and external Connection Customers, carriers and ...

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All JobsCustomer Returns Associate JobsCustomer Returns Associate Jobs in Ohio

Customer Returns Associate information

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.
What are popular job titles related to Customer Returns Associate jobs in Ohio? For Customer Returns Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Returns Associate jobs in Ohio look for? The top searched job categories for Customer Returns Associate jobs in Ohio are:
What cities in Ohio are hiring for Customer Returns Associate jobs? Cities in Ohio with the most Customer Returns Associate job openings:
Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Ohio as of August 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Shipping & Receiving Associate

McNichols

Whitehall, OH • On-site

$16.50 - $19/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 27 days ago

Job description

With distribution centers nationwide, McNICHOLS is the leading and trusted supplier of metal products including perforated, grating, mesh, expanded, and designer metals. Our products are used in applications all around you, helping to shape architectural designs, entertainment venues, and more. Family-founded and customer obsessed, we have a purpose driven team inspired to support our customers in building America.

We have an exciting opportunity for a Shipping and Receiving Associate to join our team. The Shipping and Receiving Associate is responsible for performing warehouse functions including shipping, receiving, picking inventory and wrapping/crating orders according to detailed order and quality requirements.
All uniforms, steel toed boots, and safety equipment is provided in a clean, safe work environment. We also offer an excellent training program, skill based pay, and great opportunities for career growth.
Key Responsibilities:
  • Pack and ship customer orders.
  • Accurately receive incoming material to maintain inventory integrity.
  • Safely operate forklifts and other lift equipment, handle material and load and unload LTL carriers.
  • Organize material pulls for orders to maintain an efficient workflow.
  • Process incoming material including inspecting and receiving POs, interbranch and vendor material, customer returns and damaged freight.
  • Provide excellent customer service; answer phone, direct walk up customers to sales, and answer questions.
  • Assure timely shipment of orders and communicate issues.
  • Maintain high quality standards by following standardized procedures and processes.
  • Follow required safety and quality procedures.
  • Order and maintain proper shipping and packing supplies including skids, strapping and labels.
  • Properly tag and hold incoming LTL material or returned orders in preparation for receiving
  • Call carriers to arrange order pickups.
  • Use power tools such as chop saw, banders and packaging machines
  • Maintain equipment by following routine preventative maintenance requirements
​Qualifications
  • High School diploma or equivalent
  • Intermediate computer knowledge; capable of using inventory systems and RF scanners
  • Experience with UPS Worldship and Fed Ex shipping programs preferred
  • Experience driving a forklift; side loader and overhead crane experience a plus
  • Ability to stand for extended periods of time, lift material up to 50 pounds, and perform other physical tasks.
  • Ability to work independently and in a fast paced team environment
  • Excellent communications skills both verbal and written
  • Strong attention to detail and accuracy.
  • Must be able to work overtime as required
At McNICHOLS we reward our team with quarterly incentives, great health and wellness benefits, generous 401k matching, 15 days of PTO, as well as 100% company paid life insurance, disability, wellness, and financial health benefits.
Join McNICHOLS – Where Inspired People and Inspired Service are our mission. Visit us at mcnichols.com/careers to learn more!

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