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Customer Returns Associate Jobs in Ohio (NOW HIRING)

Nordsonhcm

Customer Service Associate

Dayton, OH · On-site

$14 - $19.50/hr

This Customer Service Associate supports global customers by managing moderately complex orders ... aftermarket support, including returns, warranty claims, and RMA coordination * Support ...

Apptad

Warehouse Associate

Bellefontaine, OH · On-site

$14.75 - $17.50/hr

Associate Education level: High school or equivalent Job function: Manufacturing GENERAL SUMMARY ... Handles customer returns paperwork and production inventory reversals. * Acceptable Attendance.

Apptad, Inc.

Warehouse Associate

Bellefontaine, OH · On-site

$14.75 - $17.50/hr

Associate Education level: High school or equivalent Job function: Manufacturing GENERAL SUMMARY ... Handles customer returns paperwork and production inventory reversals. * Acceptable Attendance.

Par Mar Stores

Customer Service Associate

Crown City, OH · On-site

$13.25 - $18.25/hr

... our team as a Customer Service Associate at Par Mar Store 151 in Crown City, OH. The ideal ... returns * Operate cash registers and handle transactions accurately * Maintain a clean and ...

Nordsonhcm

Customer Service Associate

Dayton, OH · On-site

$14 - $19.50/hr

Job Summary The Customer Service Associate - Supports global customers by managing moderately ... including returns, warranty claims, and RMA coordination * Support international shipments by ...

Nordson Corporation

Customer Service Associate

Dayton, OH · On-site

$14 - $19.50/hr

Job Summary The Customer Service Associate - Supports global customers by managing moderately ... including returns, warranty claims, and RMA coordination * Support international shipments by ...

Dal-Tile

Warehouse Associate - (FT)

Brooklyn Heights, OH · On-site

$30K - $38K/yr

As the Warehouse Associate , we need someone who will own a variety of material handling duties ... customer returns, and notifying management of damaged shipments for freight claims. * Operates ...

Carmax

Supply Associate

Warrensville Heights, OH · On-site

$18.50/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Supply Associate

Cleveland, OH · On-site

$18.50/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Supply Associate

Mason, OH · On-site

$18.50/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Supply Associate

Cincinnati, OH · On-site

$18.50/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Supply Associate

Oakwood, OH · On-site

$18.50/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Supply Associate

Fairfield, OH · On-site

$18.50/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Supply Associate

Bedford Heights, OH · On-site

$18.50/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Supply Associate

Cincinnati, OH · On-site

$18.50/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Supply Associate

Cuyahoga Heights, OH · On-site

$18.50/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

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Showing results 41-60

All JobsCustomer Returns Associate JobsCustomer Returns Associate Jobs in Ohio

Customer Returns Associate information

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are popular job titles related to Customer Returns Associate jobs in Ohio?

For Customer Returns Associate jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Returns Associate jobs in Ohio look for?

The top searched job categories for Customer Returns Associate jobs in Ohio are:

What cities in Ohio are hiring for Customer Returns Associate jobs?

Cities in Ohio with the most Customer Returns Associate job openings:

Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Ohio as of August 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Service Associate

Nordsonhcm

Dayton, OH • On-site

$14 - $19.50/hr

Full-time

Posted 25 days ago

Job description

This Customer Service Associate supports global customers by managing moderately complex orders, inquiries, and service issues within a manufacturing environment. This role works closely with internal teams across multiple regions-including manufacturing, supply chain, logistics, quality, and sales-to ensure accurate order fulfillment and high customer satisfaction. The Level 2 Associate operates with greater independence than entry-level roles and serves as a reliable resource for problem resolution and process adherence across global operations.

  • Manage customer accounts and inquiries related to global orders, deliveries, pricing, and service issues
  • Support the full order lifecycle, including order entry, order changes, lead times, production status, shipping coordination, and invoicing
  • Communicate with global manufacturing plants, planners, and logistics teams to resolve order-related issues
  • Handle moderately complex issues such as backorders, partial shipments, delivery delays, and product substitutions
  • Assist with aftermarket support, including returns, warranty claims, and RMA coordination
  • Support international shipments by coordinating required documentation and following established export and trade compliance procedures
  • Accurately document customer interactions, transactions, and resolutions in ERP and CRM systems
  • Escalate complex, high-risk, or urgent issues to senior team members or leadership as appropriate
  • Adhere to global customer service processes, policies, and service-level expectations
  • Contribute to continuous improvement efforts by identifying recurring issues and process gaps

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