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Customer Returns Associate Jobs in Ohio (NOW HIRING)

Morris Furniture Co., Inc.

Returns Associate

Fairborn, OH · On-site

$15 - $18/hr

The associate will work closely with warehouse leadership, customer service, and inventory control teams to maintain accurate records and ensure efficient handling of returns. General Description of ...

Trumbull Industries

Warehouse Associate

Warren, OH · On-site

$18.62 - $19.62/hr

Once the shipment is ready, associates move shipments from the factory or warehouse to the shipping ... Track customer returns. Ensure correct goods go back to the warehouse, that replacement orders are ...

BidFTA

Associate

Strongsville, OH · On-site

$17/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

BidFTA.com

Associate

Strongsville, OH · On-site

$17/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

Factory Motor Parts

Warehouse Associate

Cleveland, OH

$15.25 - $18.25/hr

Join our family as a Warehouse Associate! We are looking for a skilled individual who is motivated ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Factory Motor Parts

Warehouse Associate

Cleveland, OH · On-site

$16/hr

Join our family as a Warehouse Associate! We are looking for a skilled individual who is motivated ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Factory Motor Parts

Warehouse Associate

Cleveland, OH · On-site

$16/hr

Join our family as a Warehouse Associate! We are looking for a skilled individual who is motivated ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Factory Motor Parts Co

Warehouse Associate

Cleveland, OH · On-site

$15.25 - $18.25/hr

Join our family as a Warehouse Associate! We are looking for a skilled individual who is motivated ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Factory Motor Parts

Warehouse Associate

Cleveland, OH · On-site

$15.50 - $18.50/hr

Join our family as a Warehouse Associate! We are looking for a skilled individual who is motivated ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Factory Motor Parts Co

Warehouse Associate

Cleveland, OH · On-site

$15.25 - $18.25/hr

Join our family as a Warehouse Associate! We are looking for a skilled individual who is motivated ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Factory Motor Parts

Warehouse Associate

Cleveland, OH · On-site

$15.25 - $18.25/hr

Join our family as a Warehouse Associate! We are looking for a skilled individual who is motivated ... Ability to write customer returns accurately * Must be able to handle hazardous materials

BidFTA.com

Production Associate

Dayton, OH · On-site

$16.50/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Our Production Associates's primary responsibility is to accurately scan, photograph, and enter ...

BidFTA

Production Associate

Strongsville, OH · On-site

$17/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Our Production Associates's primary responsibility is to accurately scan, photograph, and enter ...

BidFTA.com

Production Associate

Strongsville, OH · On-site

$17/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Our Production Associates's primary responsibility is to accurately scan, photograph, and enter ...

BidFTA

Production Associate

Dayton, OH · On-site

$16.50/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Our Production Associates's primary responsibility is to accurately scan, photograph, and enter ...

MAC DISCOUNT LLC

Big Box Removal Associate

Canton, OH · On-site

$14.25/hr

BIG BOX REMOVAL ASSOCIATE JOB TYPE AND CLASSIFICATION: Full-Time Hourly Non-Exempt JOB OVERVIEW ... MAC.BID buys truckloads of customer returns and overstock products, then sells these items ...

Dal-Tile

Warehouse Associate - (FT)

Independence, OH · On-site

$35K - $44K/yr

Addresses and resolves customer complaints (returns and order errors). * Performs various office ... The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you ...

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Customer Returns Associate information

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.
What are popular job titles related to Customer Returns Associate jobs in Ohio? For Customer Returns Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Returns Associate jobs in Ohio look for? The top searched job categories for Customer Returns Associate jobs in Ohio are:
What cities in Ohio are hiring for Customer Returns Associate jobs? Cities in Ohio with the most Customer Returns Associate job openings:
Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Ohio as of August 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Returns Associate

Morris Furniture Co., Inc.

Fairborn, OH • On-site

$15 - $18/hr

Full-time

Re-posted 21 days ago

Job description

RETURNS ASSOCIATE
Our Values:
At Morris Furniture Company, our values represent our distinctive core beliefs-the Morris way of doing business. Our Mission is "Making Homes Great" and we bring our mission to life through our values of: Professionalism, Quality, Ownership, Collaboration, Integrity and Fun.
Purpose:
The Returns Associate is responsible for inspecting, processing, and documenting returned items in a warehouse environment. This role ensures that all returned products are inspected thoroughly for damage, missing parts and documenting any issues so that the items can be properly dispositioned in the system. The Returns Associate is responsible for product movement within the warehouse and wrapping items properly based upon our wrapping standards. The associate will work closely with warehouse leadership, customer service, and inventory control teams to maintain accurate records and ensure efficient handling of returns.
General Description of duties:
This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.
  • Inspect returned items for damage, missing parts, and overall condition.
  • Determine appropriate disposition of returns (restock, damage)
  • Process items into inventory system accurately and efficiently.
  • Repackage and prepare items for restocking.
  • Safely transports, loads, and unloads materials and products to designated areas utilizing pallets, hand trucks, carts, dollies, shelving, and other devices.
  • Responsible for proper use and care of warehouse equipment to include RF scan guns, radios, tablets, etc.
  • Identify warranty or repair opportunities and tag items for service.
  • Maintain a clean, safe, and organized returns area in compliance with warehouse standards.
  • Collaborate with customer service and inventory control to resolve discrepancies.
  • Document damages and communicate trends to supervisors for quality improvement.
  • Assist with general warehouse duties such as staging, organizing, and loading carts when required.

Qualifications:
  • Safety conscious approach to all activities.
  • Previous warehouse, logistics, or furniture handling experience preferred.
  • Ability to lift, push, and pull heavy furniture (up to 50 lbs.) with proper equipment and team assistance.
  • Strong attention to detail when inspecting furniture.
  • Basic computer/data entry skills (experience with inventory systems a plus).
  • Ability to work in a fast-paced environment and meet processing deadlines.
  • Strong communication and teamwork skills.
  • Work as a part of a cooperative team where the members may change frequently.
  • Ability to quickly move your hands and arms to grasp, manipulate, or assemble objects when handling, installing, positioning, or moving furniture.
  • Experience working with/around carts, dollies, and other warehouse equipment, including lifts and tuggers.
  • Ability to learn new computer systems.

Requirements:
  • High School Diploma or equivalent
  • 1-3 years' experience in a manufacturing/warehouse or distribution center environment

Work Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, see, bend, twist, and lift 50 pounds. This job description is not a comprehensive listing of activities, duties, or responsibilities that are required of the employee.
Confidential - For the use of appropriate Morris Furniture Co., Inc. employees only. Employment is at will. Neither this document, nor any other, unless specifically approved in writing by the CEO, Director of Human Resources, is to be construed as an employment contract. Morris Furniture Co., Inc. is an equal opportunity employer who is dedicated to a harassment-free environment. All Job Descriptions must be approved through Human Resources.

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