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Customer Returns Associate Jobs in New Brunswick

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Customer Returns Associate information

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What job categories do people searching Customer Returns Associate jobs in New Brunswick look for?

The top searched job categories for Customer Returns Associate jobs in New Brunswick are:

What cities in New Brunswick are hiring for Customer Returns Associate jobs?

Cities in New Brunswick with the most Customer Returns Associate job openings:

Customer Returns Associate jobs near you

Group Fitness Instructor Trainee - BODYPUMP HEAVY - Saint John

Goodlifefitness

Saint John, NB

Part-time

Re-posted 21 days ago

Key responsibilities

  • Complete and submit required videos and tasks to demonstrate readiness and progress toward certification.

  • Attend and participate in training sessions, including live, virtual, or self-directed learning, to develop skills related to choreography, technique, coaching, connection, and performance.

  • Coordinate team teaching and practice class delivery with the GEDM and Instructor, and complete final assessment to attain program certification.

Job description

GROUP FITNESS INSTRUCTOR TRAINEE

When applying for this position, please upload a copy of any certifications, including CPR. If you are selected to move forward, the next stage may include a live or virtual movement screen. Only successful candidates will be contacted.


Who is a GroupFitness Instructor Trainee?

The Group Fitness Instructor Trainee is responsible for learning how to provide a high quality, engaging and motivating experience, that includes safe, inclusive and enjoyable instruction and leadership for participants in all Group Experience classes. They do so by undergoing a live, virtual or self-directed training process, which may include completing pre- and post-training work, filming videos for assessment, etc., with the goal of attaining program certification by the end of the training process and becoming hired as a Group Fitness Instructor.

What will you be doing?

Pre-Training Preparation:

Completes and returns Instructor Agreement, if applicable to program.

Completes specified tasks within deadlines to prepare for completing the training session and progressing to certification, if applicable to program.

Completes and submits required videos to determine readiness, if applicable to program, and quickly applies feedback.

Training Session:

Completes Trainer-led or self-directed learning topics and tasks.

Refines skills related to GoodLife/s/Les Mills Canada's 5 Key Elements (choreography, technique, coaching, connection and performance).

Attends the session in its entirety.

Post-Training Preparation:

Completes specified tasks within deadlines to reinforce learning from the training session and progressing to certification, if applicable to program.

With the GEDM and Instructor, coordinates team teaching, including practice and delivery of class. Completes final assessment video.

Do you have what it takes?

  • Previous teaching or coaching experience.
  • Current CPR-A and AED will be required before teaching your first class as a Group Fitness Instructor
  • Responds and relates well to Leaders.
  • Puts a lot of effort into their activities.
  • Personally committed to, and actively working towards, continually improving themselves.
  • Pursue everything with energy, focus and a need to finish.


What's in it for you?

  • Paid training to become a certified Group Fitness Instructor at GoodLife Fitness.

As a Group Fitness Instructor:

  • Ongoing training, education and development
  • Opportunities for advancement in other areas of the company including Service, Sales and Management.
  • Competitive compensation including free music, quarterly releases or music rebates
  • Ongoing discounts to canfitpro and additional conferences
  • Free Associate and Friends and Family Membership
  • Fun and energetic atmosphere to come to every day

Compensation:

The selected candidate will start at a base wage of $15.90. The expected annual total compensation is $1,200 determined by the expected total number of hours to complete the certification.

This job posting is for an existing vacancy.

Diversity and Inclusion

At GoodLife Fitness, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Recruitment Fraud Alert

Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.

Protect yourself:

GoodLife Fitness, Fit4Less, canfitpro, and GoodLife Kids Foundationpositions are posted tojobs.goodlifefitness.comand must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN willneverbe sent via email, phone, or text message; Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.comemail address.

If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday and all job offers, requests for banking information or your SIN should be completed when logged into Workday. We willneverask you to send this information via email, phone or text.

Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.comemail address.

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