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Customer Returns Associate Jobs in Moncton, NB (NOW HIRING)

Sysco

Class-1 Delivery Driver

Moncton, NB · On-site

Pickup, load and unload damaged goods and customer returns, and complete necessary paperwork ... Here's a sample of the many benefits Sysco associates enjoy: Comprehensive Flexible Benefits ...

BoxLunch & Hot Topic

Sales Associate

Dieppe, NB · On-site

As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer ... Provide an amazing shopping experience that will encourage customers to return. They'll be ...

J.D. Irving

Yard Associate

Shediac, NB · On-site

As a Yard Associate , you'll play a key role in delivering exceptional service to our customers by ... Complete paperwork for orders, returns, and damaged goods. * Stay informed about new products and ...

Walmart

(CAN) Directs Store Delivery Associate

Dieppe, NB · On-site

CA$16.85/hr

This position is ideal for individuals seeking an engaging role in customer service or retail. What ... preparing returns, claims, and MTRs for shipment and completing all required documentation ...

Walmart

(CAN)Directs Store Delivery Associate

Dieppe, NB · On-site

CA$16.85/hr

This position is ideal for individuals seeking an engaging role in customer service or retail. What ... preparing returns, claims, and MTRs for shipment and completing all required documentation ...

Walmart

(CAN) Directs Store Delivery Associate

Dieppe, NB · On-site

CA$16.85/hr

This position is ideal for individuals seeking an engaging role in customer service or retail. What ... preparing returns, claims, and MTRs for shipment and completing all required documentation ...

Under Armour, Inc.

Sales Associate, PT

Moncton, NB · On-site

Offer great customer service, from a sincere greeting to an efficient check out * Bring out the ... Priority consideration to return for future seasonal hiring periods * Opportunities for regular ...

J.D. Irving

Yard Associate - Part time

Moncton, NB · On-site

CA$16.15/hr

As a Yard Associate , you'll play a key role in delivering exceptional service to our customers by ... Complete paperwork for orders, returns, and damaged goods. * Stay informed about new products and ...

J.D. Irving

Yard Associate - Part time

Moncton, NB

CA$16.15/hr

As a Yard Associate , you'll play a key role in delivering exceptional service to our customers by ... Complete paperwork for orders, returns, and damaged goods. * Stay informed about new products and ...

Walmart

Stockperson/cartpusher PT

Moncton, NB

CA$16.05/hr

... and return them safely to designated storage areas using Walmart approved procedures. Ensure ... customers and associates. Promote a Safe and Hazard Free Work Environment Use required personal ...

Under Armour, Inc.

Stock Associate, PT

Moncton, NB · On-site

Model the UA service culture and customer expectations * Support, understand and adhere to Under ... Priority consideration to return for future seasonal hiring periods * Opportunities for regular ...

Sonepar

Counter Sales Associate

Moncton, NB · On-site

Deal with product-related problems that customers may have, such as defective products and the return of products * Responsible for spec products for customers * Responsible for carrying out any ...

Marriott

Director of Sales and Marketing

Moncton, NB · On-site

... customer profile and property associates and provides a return on investment to the owner and Marriott International. CANDIDATE PROFILE Education and Experience Required: 2-year degree from an ...

Marriott

Director of Sales and Marketing

Moncton, NB · On-site

... customer profile and property associates and provides a return on investment to the owner and Marriott International. CANDIDATE PROFILE Education and Experience Required: 2-year degree from an ...

All JobsCustomer Returns Associate JobsCustomer Returns Associate Jobs in Moncton, NB

Customer Returns Associate information

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Moncton, NB as of June 2026, with employment types broken down into 2% As Needed, 26% Full Time, 68% Part Time, 2% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Representative - Customer Service (Warehouse)

Wesco

Moncton, NB • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Wesco rating

7.1

Company rating: 7.1 out of 10

Based on 127 frontline employees who took The Breakroom Quiz

196th of 366 rated logistics

Job description

As a Representative - Customer Service, you will sell merchandise to customers over the counter and over the phone, providing excellent customer service and facilitating sales while utilizing knowledge of product sold.  You will also provide full back up to the Warehouse Associate performing all required duties such as: receiving, picking orders, completing shipping documents, storing product. 

Responsibilities:

  • Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
  • Enter customer orders in system and pick product.
  • Process payments for cash account customers.
  • Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
  • Contact customers in timely manner on printed pick up orders.
  • Process customer returns.
  • Place new merchandise on display and maintain cleanliness of shelving and counter area

Qualifications:

  • High School Degree or Equivalent required
  • Solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Able to effectively communicate both verbally and in writing, English mandatory - French an asset.
  • Able to work well under pressure
  • Strong attention to detail
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Computer literate, including effective working skills of MS Word, Excel, and e-mail

    #LI-SC2

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may include participation in a bonus or sales incentive plan,subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers abenefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. 

Learn more about Working at Wesco here and apply online today!

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company.

Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. 

This posting is for a current, active vacancy intended for immediate hire.

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