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Customer Returns Associate Jobs in Georgia (NOW HIRING)

WAREHOUSE ASSOCIATE

Rincon, GA ยท On-site

$21 - $22/hr

Processing of customer returns, special projects, and incorporating technology to streamline supply ... sales associates for processing. * Reading customer orders, work orders, shipping orders, or ...

WAREHOUSE ASSOCIATE

Rincon, GA ยท On-site

$21 - $22/hr

Processing of customer returns, special projects, and incorporating technology to streamline supply ... sales associates for processing. * Reading customer orders, work orders, shipping orders, or ...

WAREHOUSE ASSOCIATE

Rincon, GA ยท On-site

$21 - $22/hr

Processing of customer returns, special projects, and incorporating technology to streamline supply ... sales associates for processing. * Reading customer orders, work orders, shipping orders, or ...

Customer Service Associate

Roswell, GA

$13.25 - $18.50/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is ... Duties include processing returns, exchanges, gift cards, and promotions, while maintaining a clean ...

Customer Service Associate

Roswell, GA ยท On-site

$13.25 - $18.50/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is ... Duties include processing returns, exchanges, gift cards, and promotions, while maintaining a clean ...

Supply Associate

Tallapoosa, GA ยท On-site

$17.58/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Supply Associate

Villa Rica, GA ยท On-site

$17.58/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Supply Associate

Mount Zion, GA ยท On-site

$17.58/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Supply Associate

Warner Robins, GA ยท On-site

$16.65/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Supply Associate

Centerville, GA ยท On-site

$16.65/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Supply Associate

Douglasville, GA ยท On-site

$17.58/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Supply Associate

Kathleen, GA ยท On-site

$16.65/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Supply Associate

Centerville, GA ยท On-site

$16.65/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Supply Associate

Temple, GA ยท On-site

$17.58/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Supply Associate

Warner Robins, GA ยท On-site

$16.65/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Supply Associate

Kathleen, GA ยท On-site

$16.65/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Supply Associate

Bonaire, GA ยท On-site

$16.65/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Supply Associate

Bremen, GA ยท On-site

$17.58/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Supply Associate

Perry, GA ยท On-site

$16.65/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Showing results 21-40

Customer Returns Associate information

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are popular job titles related to Customer Returns Associate jobs in Georgia?

For Customer Returns Associate jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Customer Returns Associate jobs in Georgia look for?

The top searched job categories for Customer Returns Associate jobs in Georgia are:

What cities in Georgia are hiring for Customer Returns Associate jobs?

Cities in Georgia with the most Customer Returns Associate job openings:

Infographic showing various Customer Returns Associate job openings in Georgia as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

WAREHOUSE ASSOCIATE

Serena and Lily, Inc

Rincon, GA โ€ข On-site

$21 - $22/hr

Full-time, Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago


Job description

GENERAL WAREHOUSE ASSOCIATE

RINCON, GA

Serena & Lily is seeking General Warehouse Associates to provide full-scope of operational support for our new Distribution Center in Rincon, GA. Responsibilities including but not limited to: Shipping, Receiving, Order Picking, Order Packing, Returns Processing, Report Generation, Quality Control, Item Put-Away, Inventory Control and general workplace maintenance.

Shift Schedules:

  • 1st shift: 5am-1:30pm, Monday- Friday
  •  2nd shift: 3pm-11:30pm, Monday-Friday

Goals and Objectives:   

  • Work as directed by warehouse operations supervisors and managers and in support of the Serena & Lily mission, goals and values.
  • Increase order picking and packing efficiency through use of best-practices and ever increasing product knowledge.
  • Processing of customer returns, special projects, and incorporating technology to streamline supply chain processes.

Essential Duties & Responsibilities:

  • Assist shipping and receiving, unloading trucks, checking in merchandise, matching purchase orders to sales orders and distributing to sales associates for processing.
  • Reading customer orders, work orders, shipping orders, or requisitions to determine items to be moved, gathered, or distributed and/or shipped.
  • Moving materials and items from receiving or storage areas to shipping or to other designated areas.
  • Sorting and placing materials or items on racks, shelves, or in bins according to predetermined sequence such as size, type, style, color, or product code.
  • Filling requisitions, work orders, or requests for materials, tools, or other stock items and distributes items to shipping or to designated route driver storage area.
  • Ensuring warehouse is accessible and safe for salespeople and customer traffic.
  • Assembling customer orders from stock and places orders on pallets or shelves, or relocating orders to a holding area or shipping department.
  • Marking materials with identifying information using appropriate method.
  • Opening bales, crates, and other containers.
  • Recording amounts of materials or items received or distributed via appropriate computer program.
  • Assisting in counting of physical inventory.
  • Weighing and counting items for distribution within plant to ensure conformance to company standards.
  • May be assigned facilities maintenance duties as needed.
  • Completing requisition forms to order supplies from other departments.
  • Preparing parcels for mailing.
  • Sweeping, dusting, and mopping.
  • Organizing warehouse and work area for orderliness at all times.
  • Wearing the proper safety equipment.
  • Complete assignments with the use of RF equipment.
  • Other duties may be assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above and below are representative of the knowledge, skill, and/or ability, as well as physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or general education degree (GED);
  • Three months or more related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
  • Ability to use and understand carrier and company computer shipping, receiving, and replenishment equipment utilizing RF
  • Forklift, Reach Truck, and Order Picker equipment certification a plus. Must have the ability to learn and become certified
  • Written and verbal English language skills required 

Physical Demands:

  • The employee frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. 
  • The employee must regularly lift and/or move up to ten pounds, frequently lift and/or move up to fifty pounds, and occasionally lift and/or move more than one hundred pounds. 
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Compensation:

  • $21-22/hr depending on shift
  • Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. Employees can enroll in our company’s 401k plan. During the first year of employment, full-time employees can accrue fourteen days of PTO.