Customer Return Associate Jobs in Portland, OR (NOW HIRING)

CarMax, the way your career should be! 

Position Overview

As a Flow Inventory Associate, you’ll play a critical role in maintaining CarMax’s best-in-class vehicle inventory and customer experience. This position is ideal for individuals who enjoy working in a fast-paced, hands-on environment and take pride in accuracy and organization. You’ll handle vehicle receiving and shipping, lot maintenance, merchandising, and photo uploads, ensuring every car meets CarMax’s quality standards. Join a team that values integrity, innovation, and teamwork, and help us deliver the transparency and trust our customers expect.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities

• Maintain accurate inventory by following CarMax inventory processes.
• Receive and secure vehicles shipped to CarMax and prepare title packets for transfers.
• Perform lot maintenance and merchandising, ensuring display areas are clean and organized.
• Prep vehicles for customer returns and loaners, including washing and vacuuming.
• Execute photo station process for carmax.com listings.
• Drive vehicles on and off the lot for repairs, storage, and auction support.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

• Valid driver’s license and ability to meet CarMax driving standards.
• High school diploma or equivalent work experience preferred.
• Ability to read, interpret, and accurately transcribe data for inventory records.
• Completion of Inventory Associate workstation certifications and assigned trainings.
• Ability to safely lift up to 50 lbs and work in both indoor and outdoor environments.
• Flexible availability, including nights, weekends, and holidays.
• Ability to stand or walk for extended periods in a fast-paced, high-energy environment.

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. 
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.  If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. 

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. 

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.