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Customer Return Associate Jobs in Phoenix, AZ (NOW HIRING)

Dal-Tile

Warehouse Associate II - FT

Avondale, AZ · On-site

$16.50 - $19.75/hr

As the Warehouse Associate II , we need someone who will own a variety of material handling duties ... customer returns, and notifying management of damaged shipments for freight claims. * Operates ...

Factory Motor Parts

DC Warehouse Associate

Phoenix, AZ · On-site

$15.75 - $18.75/hr

Join our family as a Warehouse Associate! We are looking for a skilled individual who is motivated ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Dal-Tile

Warehouse Associate II - FT

Avondale, AZ · On-site

$16.50 - $19.75/hr

As the Warehouse Associate II , we need someone who will own a variety of material handling duties ... customer returns, and notifying management of damaged shipments for freight claims. * Operates ...

GPS Insight

Customer Experience Associate

Scottsdale, AZ · On-site

$16.75 - $22.25/hr

Customer Experience Associate GPS Insight offers leading technology for organizations that have ... return. We feel the same way about our people at GPS Insight. They are what allow us to build world ...

Factory Motor Parts

DC Warehouse Associate

Phoenix, AZ

$15.75 - $18.75/hr

Join our family as a Warehouse Associate! We are looking for a skilled individual who is motivated ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Factory Motor Parts

Warehouse Associate

Mesa, AZ · On-site

$15 - $18/hr

We are looking for an energetic and highly-motivated Operations Associate who is interested in ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Dal-Tile

Warehouse Associate - FT

Tempe, AZ · On-site

$15.50 - $18.50/hr

Addresses and resolves customer complaints (returns and order errors). * Performs various office ... The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you ...

Dal-Tile

Warehouse Associate - FT

Tempe, AZ · On-site

$15.25 - $18.25/hr

Addresses and resolves customer complaints (returns and order errors). * Performs various office ... The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you ...

Bass Pro Shops

Customer Service-1

Glendale, AZ · On-site

$13 - $18/hr

Customer Relations Associate The Customer Relations Associate performs various Customer Service ... Sorts returns by category and return to proper area. * Sells appropriate Hunting and Fishing ...

GPS Insight

Customer Experience Associate

Scottsdale, AZ · On-site

$16.75 - $22.50/hr

... return. We feel the same way about our people at GPS Insight. They are what allow us to build world ... What We Need The Customer Experience Associate is an entry-level Customer Support/Technical Support ...

GPS Insight

Customer Experience Associate

Scottsdale, AZ · On-site

$16.75 - $22.50/hr

... return. We feel the same way about our people at GPS Insight. They are what allow us to build world ... What We Need The Customer Experience Associate is an entry-level Customer Support/Technical Support ...

Factory Motor Parts

DC Warehouse Associate

Phoenix, AZ · On-site

$16 - $18.75/hr

Join our family as a Warehouse Associate! We are looking for a skilled individual who is motivated ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Factory Motor Parts

DC Warehouse Associate

Phoenix, AZ · On-site

$16 - $18.75/hr

Join our family as a Warehouse Associate! We are looking for a skilled individual who is motivated ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Albertsons

Customer Service Clerk

Scottsdale, AZ · On-site

$15.75 - $19.50/hr

... customer returns, sell gift cards and lotto tickets, and handle other transactions as needed ... Associate discounts * Leaders invested in your training, career growth & development. * Health and ...

Albertsons

Customer Service Clerk

Scottsdale, AZ · On-site

$15.75 - $19.50/hr

... customer returns, sell gift cards and lotto tickets, and handle other transactions as needed ... Associate discounts * Leaders invested in your training, career growth & development. * Health and ...

Bass Pro Shops

Customer Service Outfitter

Mesa, AZ · On-site

$14.50 - $19.75/hr

The Customer Relations Associate performs various Customer Service activities, to include greeting ... Sorts returns by category and return to proper area. * Sells appropriate Hunting and Fishing ...

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Showing results 21-40

All JobsCustomer Return Associate JobsCustomer Return Associate Jobs in Phoenix, AZ

Customer Return Associate information

See Phoenix, AZ salary details

$8

$17

$27

How much do customer return associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer return associate in Phoenix, AZ is $17.02, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $19.09 per hour, depending on experience, location, and employer.

What is a customer return associate?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as a customer return associate?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer return associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

What are popular job titles related to Customer Return Associate jobs in Phoenix, AZ?

For Customer Return Associate jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Customer Return Associate jobs in Phoenix, AZ look for?

The top searched job categories for Customer Return Associate jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Customer Return Associate jobs?

Cities near Phoenix, AZ with the most Customer Return Associate job openings:

Customer Return Associate jobs near you
Infographic showing various Customer Return Associate job openings in Phoenix, AZ as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,394 per year, or $17 per hour.

Warehouse Associate II - FT

Dal-Tile

Avondale, AZ • On-site

$16.50 - $19.75/hr

Full-time

Posted 18 days ago

Daltile rating

7.7

Company rating: 7.7 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

191st of 545 rated manufacturers

Job description

Dal-Tile is currently seeking an exceptional Warehouse Associate II to join our TEAM! As the Warehouse Associate II, we need someone who will own a variety of material handling duties such as receiving, loading/unloading material, pulling/assembling customers' orders, and inventory checks. This position involves the daily use of forklift equipment.
 
Primary Objective:
  • Performs a variety of material handling duties associated with the warehouse.
 
Primary Function and Scope:
  • Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conduct daily cycle counts.
  • Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments and stock material, processing customer returns, and notifying management of damaged shipments for freight claims.
  • Operates forklift equipment.
  • Maintains clean and organized facility by sweeping, trash removal, restroom, general office maintenance, etc.
  • May wait on customers and prepare sales slips.
  • Maintains a safe working environment by obeying all safety rules outlined in the Safety Program and reporting all accidents, unsafe conditions, and acts to Management.
  • Performs other related duties as required.
 
Experience and Knowledge Required:
  • High School diploma or equivalent experience.
  • Certified Forklift Operator.
  • 3+ years of previous warehouse experience preferred.
 
Competencies:
  • Basic math skills, organization skills, customer service skills, fluency in English, detail-oriented, and safety-conscious.

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