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Customer Return Associate Jobs in Boston, MA (NOW HIRING)

Core-Mark

Warehouse Returns Associate

Hudson, MA · On-site

$19/hr

Verifies and performs quality checks of pick-up slips to product received from customers ... Processes product for restocking, destruction, or return to vendor. * Implements various vendor ...

Core-Mark

Warehouse Returns Associate

Wrentham, MA · On-site

$19/hr

Verifies and performs quality checks of pick-up slips to product received from customers ... Processes product for restocking, destruction, or return to vendor. * Implements various vendor ...

Core-Mark

Warehouse Returns Associate

Harvard, MA · On-site

$19/hr

Verifies and performs quality checks of pick-up slips to product received from customers ... Processes product for restocking, destruction, or return to vendor. * Implements various vendor ...

Core-Mark

Warehouse Returns Associate

Auburndale, MA · On-site

$19/hr

Verifies and performs quality checks of pick-up slips to product received from customers ... Processes product for restocking, destruction, or return to vendor. * Implements various vendor ...

Core-Mark

Warehouse Returns Associate

Bellingham, MA · On-site

$19/hr

Verifies and performs quality checks of pick-up slips to product received from customers ... Processes product for restocking, destruction, or return to vendor. * Implements various vendor ...

Core-Mark

Warehouse Returns Associate

Fayville, MA · On-site

$19/hr

Verifies and performs quality checks of pick-up slips to product received from customers ... Processes product for restocking, destruction, or return to vendor. * Implements various vendor ...

Core-Mark

Warehouse Returns Associate

Westwood, MA · On-site

$19/hr

Verifies and performs quality checks of pick-up slips to product received from customers ... Processes product for restocking, destruction, or return to vendor. * Implements various vendor ...

Core-Mark

Warehouse Returns Associate

Boxborough, MA · On-site

$19/hr

Verifies and performs quality checks of pick-up slips to product received from customers ... Processes product for restocking, destruction, or return to vendor. * Implements various vendor ...

Core-Mark

Warehouse Returns Associate

Milford, MA · On-site

$19/hr

Verifies and performs quality checks of pick-up slips to product received from customers ... Processes product for restocking, destruction, or return to vendor. * Implements various vendor ...

Core-Mark

Warehouse Returns Associate

Marlborough, MA · On-site

$19/hr

Verifies and performs quality checks of pick-up slips to product received from customers ... Processes product for restocking, destruction, or return to vendor. * Implements various vendor ...

Automation Solutions Inc

RMA Coordinator

Franklin, MA

$44K - $56K/yr

This role consolidates return-related coordination -- including customer communication, vendor ... degree, associate's degree preferred, and 1 to 3+ years of experience in customer service, order ...

PGA TOUR Superstore

Logistics Associate

Natick, MA

$18.75 - $25.50/hr

Logistics Associates will also handle customer returns, stay updated on promotions, and champion products and services. Key Responsibilities: * Engage with every Customer encountered and offer world ...

PGA TOUR Superstore

Logistics Associate

Natick, MA · On-site

$18.75 - $25.50/hr

Logistics Associates will also handle customer returns, stay updated on promotions, and champion products and services. Key Responsibilities: * Engage with every Customer encountered and offer world ...

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All JobsCustomer Return Associate JobsCustomer Return Associate Jobs in Boston, MA

Customer Return Associate information

See Boston, MA salary details

$9

$18

$29

How much do customer return associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer return associate in Boston, MA is $18.62, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

What is a customer return associate?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are some common challenges faced by customer return associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What are the key skills and qualifications needed to thrive as a customer return associate?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.
What are popular job titles related to Customer Return Associate jobs in Boston, MA? For Customer Return Associate jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Customer Return Associate jobs in Boston, MA look for? The top searched job categories for Customer Return Associate jobs in Boston, MA are:
Customer Return Associate jobs near you
Infographic showing various Customer Return Associate job openings in Boston, MA as of August 2026, with employment types broken down into 65% Full Time, 19% Part Time, and 16% Temporary. Highlights an 79% In-person, and 21% Hybrid job distribution, with an average salary of $38,727 per year, or $18.6 per hour.

Warehouse Returns Associate

Core-Mark

Hudson, MA • On-site

$19/hr

Full-time

Medical, Retirement, PTO

Posted 15 days ago

Core-Mark rating

6.8

Company rating: 6.8 out of 10

Based on 128 frontline employees who took The Breakroom Quiz

34th of 49 rated food wholesalers

Job description

Job Description:

We Deliver the Goods:
  • Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
  • Growth opportunities performing essential work to support America’s food distribution system
  • Safe and inclusive working environment, including culture of rewards, recognition, and respect


Primary Responsibilities: 
The Dry Room Associate selects, scans, stocks, credits, and removes products to ensure that the warehouse is providing Operating Company's customers with exceptional service and quality. Monitors returns, processes returned/damaged product, and restocks/repackages product within the warehouse.
Position Details:
Pay: $19.00/hour
Hours/Schedule: Monday – Friday 6am to 2:30pm
Responsibilities may include, but not limited to: 

  • Verifies and performs quality checks of pick-up slips to product received from customers.
  • Processes credits and ensures that paperwork balances are completed accurately.
  • Maintains various forms and logs; analyzes data and creates reports.
  • Scans in product information of products received.
  • Processes product for restocking, destruction, or return to vendor.
  • Implements various vendor policies to corresponding returned products.
  • Inspects and prepares product for return to appropriate locations.
  • Sorts items according to flow line or pick area; restocks and repacks product as needed.
  • Creates solutions to unique returns scenarios and finding opportunities to improve processes.
  • Perform other related duties as assigned.
#CM-ALL

Qualifications:

High School Diploma/GED or Equivalent 
Previous warehouse, distribution, or stocking experience 
Must be able to work the scheduled / assigned times and required overtime for the position.
Able to stand, walk, reach, and lift repeatedly throughout shift
Able to lift, stack, and/or pull products off shelves, as well as replenish product, from various heights weighing between 10-35 pounds and generally up to between approximately 60 and 90 pounds, depending on the location, throughout shift
Able to work in multi-temperature environments, i.e., cooler, freezer and dry
Pass post offer drug test and criminal background check

Company description


Core-Mark, a Performance Food Group Company, is part of a Fortune 150 company that continues to grow as an industry leader in fresh and broad-line solutions to the convenience retail industry. Our reputation of empowering customers, employees, and communities has allowed us to build over $23 Billion in revenue. Through our distribution centers, we offer a full range of products, programs, and solutions to customers across the U.S. and Canada.

Awards and Accolades

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.

What Core-Mark employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Core-Mark

Sourced by ZipRecruiter

Core-Mark, a Performance Food Group Company, is part of a Fortune 150 company that continues to grow as an industry leader in fresh and broad-line solutions to the convenience retail industry. Our reputation of empowering customers, employees, and communities has allowed us to build over $17 Billion in revenue. Through our distribution centers, we offer a full range of products, programs, and solutions to customers across the U.S. and Canada.

Industry

Food and beverage wholesalers

Company size

5,001 - 10,000 Employees

Headquarters location

Westlake, TX, US

Year founded

1888

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