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Customer Return Associate Jobs in Boston, MA (NOW HIRING)

Flexcar

Customer Service Associate

Chestnut Hill, MA · On-site

Job Title: Customer Service Associate/ Member Concierge Location: Onsite, Chestnut Hill Mall ... You'll support vehicle pickups and returns , answer questions , and introduce visitors to the ...

Albertsons

Customer Service Clerk

North Attleboro, MA

$15 - $21/hr

... customer returns, sell gift cards and lotto tickets, and handle other transactions as needed ... Associate discounts * Leaders invested in your training, career growth & development. * Health and ...

Roche Bros. Supermarkets

Customer Service- Bagger

Sudbury, MA · On-site

$15.25 - $21/hr

... associate like one of the family! 1. Must be passionate about people and committed to customer ... and return them to designated area, being sure to remove flyers and other debris. 7. Notify ...

Vector Talent Solutions

Customer Service

Canton, MA

$20 - $22/hr

Job Title: Customer Service Associate Vector Talent Solutions is a veteran-owned workforce ... Process Return Material Authorizations (RMAs), credit requests, and maintain accurate customer ...

Genuine Parts Company

Warehouse Associate

Woburn, MA · On-site

$17.50 - $20.75/hr

SUMMARY Under direct supervision, the Warehouse Associate performs all shipping and receiving ... Prepares customer returns for shipment back to Distribution Center, Fulfillment Center, or supplier.

Walgreens

Customer Service Associate

Milford, MA · On-site

$16 - $22/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Wakefield, MA · On-site

$15.25 - $21/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Bellingham, MA

$14.75 - $20.50/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Framingham, MA

$15.75 - $21.75/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Framingham, MA · On-site

$15.75 - $21.75/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Cambridge, MA

$15.75 - $21.75/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Needham, MA · On-site

$15.75 - $21.75/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Southborough, MA · On-site

$14.50 - $20/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Middleton, MA · On-site

$16.75 - $23/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Wakefield, MA · On-site

$15.25 - $21/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Newton Highlands, MA · On-site

$16 - $22.25/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Brookline, MA · On-site

$16 - $22/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

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Showing results 21-40

All JobsCustomer Return Associate JobsCustomer Return Associate Jobs in Boston, MA

Customer Return Associate information

See Boston, MA salary details

$9

$18

$29

How much do customer return associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer return associate in Boston, MA is $18.62, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.91 per hour, depending on experience, location, and employer.

What is a customer return associate?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as a customer return associate?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer return associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

What are popular job titles related to Customer Return Associate jobs in Boston, MA?

For Customer Return Associate jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Customer Return Associate jobs in Boston, MA look for?

The top searched job categories for Customer Return Associate jobs in Boston, MA are:

Customer Return Associate jobs near you
Infographic showing various Customer Return Associate job openings in Boston, MA as of August 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,727 per year, or $18.6 per hour.

Customer Service Associate

Flexcar

Chestnut Hill, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Job Title: Customer Service Associate/ Member Concierge 
Location: Onsite, Chestnut Hill Mall
Employment Type: Full Time, Non-Exempt (Weekend Availability Required) 
Compensation: $24- $26/hr. + Full Benefit package day one .
As a Customer Service Associate at Flexcar’s Chestnut Hill Mall storefront, you’ll be the first point of contact for in-person customers. This is a fast-paced, hands-on role ideal for professionals with retail or sales floor experience who enjoy being on their feet, engaging with customers, and delivering great service. You’ll support vehicle pickups and returns, answer questions, and introduce visitors to the Flexcar brand while ensuring every visit feels smooth and welcoming. 
Key Responsibilities:
  • Serve as a Flexcar product expert for visitors, confidently and clearly communicating how Flexcar works and tailoring your message to first-time visitors or returning members.
  • Actively welcome and educate walk-in visitors about Flexcar’s product offerings and value proposition.
  • Identify opportunities for enhancing customer service and contribute to initiatives that elevate our operations. Ownership mentality for the local store’s success.
  • Resolve order or vehicle-related issues using empathy and clear communication, taking ownership to de-escalate concerns and ensure member satisfaction. Work closely with customer care, vehicle support teams and the main hub to ensure swift resolutions.
  • Provide top-notch support to members, including ordering, picking up, and returning their vehicles. Ensure each vehicle meets our quality standards (cleanliness, gas level, damage-free, etc.) before handoff.
  • Work closely with our Marketing and Voice of the Customer teams to share real-time customer insights, frequently asked questions, common feedback or customer friction points.
  • Ensure each vehicle meets Flexcar’s high-quality standards by participating in pre-delivery cleaning and preparation if needed. Perform visual checks and checklist-based inspections of vehicles before they are released or accepted back.
  • Coordinate with Flexcar’s main operations hub to manage vehicle logistics, inventory updates, and appointment readiness.
  • Use company systems to manage member accounts, communicate with members and keep accurate records.
  • Gain in-depth knowledge of our services and stay updated on the latest features and processes to assist members effectively.
  • As part of a small market operation, be ready to take on additional responsibilities as assigned by your manager.
What Tops Off the Tank:       
  • Rest & Relax! Potential to accrue 80 hours of PTO your first year, and up to 120 hours in later years plus multiple company paid holidays and sick time.
  • Benefits: Medical, Dental, and Vision eligibility day one.
  • Discounted employee rate on Flexcar products. 
  • Save for Your Future! 401(k) with company match from day one of hire.  
What Drives Success for this Role:   
  • 3-5 years in a customer facing role in customer service or retail, ideally within a fast-paced environment preferred.
  • At least 21 years or older with a valid driver’s license and an acceptable driving record (per company standards).
  • Willingness to operate vehicles and work in any weather conditions, including evenings, weekends, and holidays, as needed.
  • Exceptional interpersonal and communication skills, with strong listening skills and a passion for delivering outstanding service.
  • Ability to think critically, multitask in a fast-paced environment, and maintain strong attention to detail while supporting member needs.
  • Proficient in computer skills and quick to learn new software systems.
  • Track support cases diligently, ensuring timely resolutions and effective follow-up.
  • Follow established procedures for escalating unresolved issues, working with internal teams like Product, Engineering, and Operations to ensure prompt solutions.
About Flexcar
Flexcar is redefining how people access vehicles. Our flexible car subscription model lets members drive the car they want, when they want—without the long-term commitment, maintenance hassle, or hidden fees of traditional car ownership. As we grow our physical presence, our storefronts are becoming vital touchpoints in delivering exceptional, in-person member experiences.
Why Join Us:
Get in early with a fast-scaling mobility company transforming the car ownership model
Learn by doing: work cross-functionally with operations, marketing, and customer experience teams. Gain real-world experience in customer engagement, quality control, and logistics. Career growth opportunities within Flexcar’s Member Experience or Operations teams.
Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
 

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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