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Customer Return Associate Jobs in Boston, MA (NOW HIRING)

Imperial Dade

Returns Assoc. (Warehouse Day)

Franklin, MA · On-site

$21.50/hr

Built on strong customer relationships and deep industry knowledge, we go beyond distribution ... Use the scanner to update return sheets, identify products, print labels, and * Place cases in the ...

Automation Solutions Inc

RMA Coordinator

Franklin, MA · On-site

$44K - $56K/yr

This role consolidates return-related coordination -- including customer communication, vendor ... degree, associate's degree preferred, and 1 to 3+ years of experience in customer service, order ...

Carrier

Associate Customer Service

Beverly, MA · On-site

$53K - $106K/yr

About This Role The Client Services Associate is responsible for providing customer care to ... Return Materials Authorization for post-sale services * Complete projects with little supervision ...

PGA TOUR Superstore

Logistics Associate

Natick, MA · On-site

$18.75 - $25.50/hr

Logistics Associates will also handle customer returns, stay updated on promotions, and champion products and services. Key Responsibilities: * Engage with every Customer encountered and offer world ...

PGA TOUR Superstore

Logistics Associate

Natick, MA · On-site

$18.75 - $25.50/hr

Logistics Associates will also handle customer returns, stay updated on promotions, and champion products and services. Key Responsibilities: * Engage with every Customer encountered and offer world ...

TJX Companies

Customer Service Associate

Newton, MA · On-site

$16.25 - $16.75/hr

Accurately rings customer purchases/returns and counts change back to customer according to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

Tjx

Customer Service Associate

Newton Upper Falls, MA · On-site

$16.25 - $16.75/hr

Accurately rings customer purchases/returns and counts change back to customer according to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

TJX Companies

Customer Service Associate

Newton, MA

$16.25 - $16.75/hr

Accurately rings customer purchases/returns and counts change back to customer according to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

Factory Motor Parts

Operations Associate

Lowell, MA · On-site

We are looking for an energetic and highly-motivated Operations Associate who is interested in ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Flexcar LLC

Customer Service Associate

Chestnut Hill, MA · On-site

$24 - $26/hr

Job Title: Customer Service Associate/ Member Concierge Location: Onsite, Chestnut Hill Mall ... You'll support vehicle pickups and returns , answer questions , and introduce visitors to the ...

Albertsons

Customer Service Clerk

North Attleboro, MA · On-site

$15 - $21/hr

... customer returns, sell gift cards and lotto tickets, and handle other transactions as needed ... Associate discounts * Leaders invested in your training, career growth & development. * Health and ...

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All JobsCustomer Return Associate JobsCustomer Return Associate Jobs in Boston, MA

Customer Return Associate information

See Boston, MA salary details

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How much do customer return associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer return associate in Boston, MA is $18.62, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.91 per hour, depending on experience, location, and employer.

What is a customer return associate?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as a customer return associate?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer return associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

What are popular job titles related to Customer Return Associate jobs in Boston, MA?

For Customer Return Associate jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Customer Return Associate jobs in Boston, MA look for?

The top searched job categories for Customer Return Associate jobs in Boston, MA are:

Customer Return Associate jobs near you
Infographic showing various Customer Return Associate job openings in Boston, MA as of August 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,727 per year, or $18.6 per hour.

Customer Returns Associate

U.S. Electrical Services, Inc.

Stoughton, MA • On-site

$17.50 - $23.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Job description

Customer Returns Associate
Empower your Future at the Nation's Largest Independent Electrical Distributor!
At U.S. Electrical Services, Inc. (USESI), we combine over 100 years of expertise, $150M+ in inventory, and the power of 2,000+ dedicated employees across 150 locations to deliver excellence every day. As a family of 14 regional businesses, we thrive on innovation and teamwork, empowering our people to shape the future of the electrical industry.
USESI is looking for a motivated and detail-oriented Customer Returns Associate to join our team. This position will be located in our Stoughton, MA location.
This role is responsible for the accurate and timely processing of customer returns, customer non-stock materials, and vendor-defective inventory. The ideal candidate is organized, able to manage multiple priorities, and comfortable moving material efficiently in a fast-paced warehouse environment.
Job Type: Full-time
Key Responsibilities
  • Inspect customer-returned material to verify product, quantity, condition, and eligibility for return to stock.
  • Receive and process approved customer returns accurately and in a timely manner.
  • Return eligible material to the appropriate inventory or warehouse location to maintain accurate product flow and availability.
  • Identify damaged, defective, incorrect, or otherwise non-returnable material and route it appropriately for resolution.
  • Manage the physical handling and process control of customer non-stock material to ensure items are properly identified, tracked, and dispositioned.
  • Process and organize vendor-defective inventory, including identifying, separating, labeling, and staging material for appropriate disposition or vendor return.
  • Maintain accurate documentation and system transactions associated with returns, defective material, and inventory movement.
  • Research and communicate discrepancies involving returned material, quantities, product condition, or inventory status.
  • Coordinate with warehouse, sales, purchasing, and other internal teams as needed to resolve return and inventory issues.
  • Safely operate forklifts and other warehouse equipment to move, stage, and store material.
  • Prioritize multiple tasks and move material efficiently while maintaining accuracy in a fast-paced warehouse environment.
  • Maintain clean, organized, and clearly identified return and defective-material areas.
  • Follow all company safety procedures, inventory controls, and warehouse operating standards.
  • Assist with general warehouse and inventory-related responsibilities as business needs require.

Qualifications and Skills
  • High school diploma, GED, or equivalent required.
  • Prior warehouse, receiving, inventory, or returns experience strongly preferred.
  • Forklift experience preferred; training will be provided as needed.
  • Strong attention to detail with the ability to accurately inspect, identify, and process material.
  • Ability to multitask, prioritize workload, and work efficiently in a fast-paced warehouse environment.
  • Basic computer, math, reading, and documentation skills.
  • Ability to identify discrepancies and communicate issues clearly to the appropriate team.
  • Ability to lift up to 50 lbs. and perform physical warehouse tasks throughout the workday.
  • Comfortable working in variable warehouse conditions and operating material-handling equipment.
  • Dependable, organized, and able to work independently while contributing to a team environment.

Benefits
At USESI, we believe that our benefits should make a difference--to you, your job, and the life you lead outside of work. We are dedicated to supporting our most valuable asset, our employees!
Full-time employees are eligible for the following comprehensive benefit plan:
  • Medical, Dental, Vision, Rx coverage
  • Paid Parental Leave
  • TeleMedicine
  • Matching 401(k)
  • Company-paid Life Insurance + (AD&D)
  • Supplemental Life Insurance
  • Short and Long Term Disability
  • Flexible Spending Accounts
  • Employee Assistance Program (EAP)
  • Choice of Voluntary Benefits including identity theft

It is the policy of USESI and its affiliates to consider applicants for all positions without regard to race, color, religion, creed, gender, gender identity, national origin, age, disability, marital or veteran status, or any other legally protected status.
USESI is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job, please contact the Human Resources department at hrecruiter@usesi.com.
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