ZipRecruiter

Log In

1

Customer Return Associate Jobs in Boston, MA (NOW HIRING)

Imperial Dade

Returns Assoc. (Warehouse Day)

Franklin, MA · On-site

$21.50/hr

Built on strong customer relationships and deep industry knowledge, we go beyond distribution ... Use the scanner to update return sheets, identify products, print labels, and * Place cases in the ...

Core-Mark

Warehouse Returns Associate

Hopkinton, MA · On-site

$19/hr

Verifies and performs quality checks of pick-up slips to product received from customers ... Processes product for restocking, destruction, or return to vendor. * Implements various vendor ...

Core-Mark

Warehouse Returns Associate

Southborough, MA · On-site

$19/hr

Verifies and performs quality checks of pick-up slips to product received from customers ... Processes product for restocking, destruction, or return to vendor. * Implements various vendor ...

Core-Mark

Warehouse Returns Associate

Norfolk, MA · On-site

$19/hr

Verifies and performs quality checks of pick-up slips to product received from customers ... Processes product for restocking, destruction, or return to vendor. * Implements various vendor ...

Core-Mark

Warehouse Returns Associate

Westborough, MA · On-site

$19/hr

Verifies and performs quality checks of pick-up slips to product received from customers ... Processes product for restocking, destruction, or return to vendor. * Implements various vendor ...

Core-Mark

Warehouse Returns Associate

Sharon, MA · On-site

$19/hr

Verifies and performs quality checks of pick-up slips to product received from customers ... Processes product for restocking, destruction, or return to vendor. * Implements various vendor ...

Core-Mark

Warehouse Returns Associate

Millis, MA · On-site

$19/hr

Verifies and performs quality checks of pick-up slips to product received from customers ... Processes product for restocking, destruction, or return to vendor. * Implements various vendor ...

Core-Mark

Warehouse Returns Associate

Natick, MA · On-site

$19/hr

Verifies and performs quality checks of pick-up slips to product received from customers ... Processes product for restocking, destruction, or return to vendor. * Implements various vendor ...

Core-Mark

Warehouse Returns Associate

Sudbury, MA · On-site

$19/hr

Verifies and performs quality checks of pick-up slips to product received from customers ... Processes product for restocking, destruction, or return to vendor. * Implements various vendor ...

Core-Mark

Warehouse Returns Associate

Walpole, MA · On-site

$19/hr

Verifies and performs quality checks of pick-up slips to product received from customers ... Processes product for restocking, destruction, or return to vendor. * Implements various vendor ...

Core-Mark

Warehouse Returns Associate

Cumberland, RI · On-site

$19/hr

Verifies and performs quality checks of pick-up slips to product received from customers ... Processes product for restocking, destruction, or return to vendor. * Implements various vendor ...

Core-Mark

Warehouse Returns Associate

Wellesley, MA · On-site

$19/hr

Verifies and performs quality checks of pick-up slips to product received from customers ... Processes product for restocking, destruction, or return to vendor. * Implements various vendor ...

Core-Mark

Warehouse Returns Associate

Dover, MA · On-site

$19/hr

Verifies and performs quality checks of pick-up slips to product received from customers ... Processes product for restocking, destruction, or return to vendor. * Implements various vendor ...

Core-Mark

Warehouse Returns Associate

Bolton, MA · On-site

$19/hr

Verifies and performs quality checks of pick-up slips to product received from customers ... Processes product for restocking, destruction, or return to vendor. * Implements various vendor ...

Core-Mark

Warehouse Returns Associate

Maynard, MA · On-site

$19/hr

Verifies and performs quality checks of pick-up slips to product received from customers ... Processes product for restocking, destruction, or return to vendor. * Implements various vendor ...

Core-Mark

Warehouse Returns Associate

Wayland, MA · On-site

$19/hr

Verifies and performs quality checks of pick-up slips to product received from customers ... Processes product for restocking, destruction, or return to vendor. * Implements various vendor ...

Core-Mark

Warehouse Returns Associate

Plainville, MA · On-site

$19/hr

Verifies and performs quality checks of pick-up slips to product received from customers ... Processes product for restocking, destruction, or return to vendor. * Implements various vendor ...

next page

Showing results 1-20

All JobsCustomer Return Associate JobsCustomer Return Associate Jobs in Boston, MA

Customer Return Associate information

See Boston, MA salary details

$9

$18

$29

How much do customer return associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer return associate in Boston, MA is $18.62, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

What is a customer return associate?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are some common challenges faced by customer return associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What are the key skills and qualifications needed to thrive as a customer return associate?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.
What are popular job titles related to Customer Return Associate jobs in Boston, MA? For Customer Return Associate jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Customer Return Associate jobs in Boston, MA look for? The top searched job categories for Customer Return Associate jobs in Boston, MA are:
Customer Return Associate jobs near you
Infographic showing various Customer Return Associate job openings in Boston, MA as of August 2026, with employment types broken down into 65% Full Time, 19% Part Time, and 16% Temporary. Highlights an 79% In-person, and 21% Hybrid job distribution, with an average salary of $38,727 per year, or $18.6 per hour.

Returns Assoc. (Warehouse Day)

Imperial Dade

Franklin, MA • On-site

$21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Imperial Dade rating

6.7

Company rating: 6.7 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

278th of 415 rated retail wholesalers

Job description

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution-delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.
**All correspondence will come directly from Imperial Dade and not a personal email address.**
Imperial Dade Returns Associate role available in Franklin, MA! Join a strong and continuously evolving group, helping to continue to grow our business.
The hours for this position are Monday-Friday from 9:30 am to 6 pm.
You will:
  • Process returns
  • Check-in drivers
  • Verify materials returning after deliveries
  • Use the scanner to update return sheets, identify products, print labels, and
  • Place cases in the proper staging area
  • Process Invoices
  • Collaborate with the team to ensure accurate work

You have:
  • High School Diploma / GED
  • Attention to detail & motivation
  • General computer skills
  • Electric Pallet Jack experience (a plus, but not necessary)
  • Ability to lift 50lbs

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.
Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.
Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.
MASSACHUSETTS APPLICANTS:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

What Imperial Dade employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply