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Customer Return Associate Jobs in Atlanta, GA (NOW HIRING)

Dal-Tile

CSR WAREHOUSE ASSOICATE II - SSC

Duluth, GA · On-site

$14.75 - $17.50/hr

As the CSR Warehouse Associate II, we need someone who is ready to provide a variety of support ... customer returns, and notifying management of damaged shipments for freight claims. * Operates ...

Thruway

Customer Service and Support Associate

Duluth, GA · On-site

$13.25 - $18.50/hr

The Customer Service and Support Associate receives, verifies and validates request for quotations ... Process sales order returns using correct reason codes * Review customer usage vs. inventory on ...

Factory Motor Parts

Warehouse Associate

Roswell, GA · On-site

$14.75 - $17.50/hr

We are looking for an energetic and highly-motivated Operations Associate who is interested in ... Ability to write customer returns accurately * Must be able to handle hazardous materials

New

Metal Supermarkets - Atlanta (South)

Be Seen First

Inside Sales Associate

Atlanta, GA · On-site

$16 - $18/hr

Support sales goals by maintaining stock control, monitoring margins, and ensuring customers return ... Associate / Customer Service Representative to join our team. Known worldwide as The Convenience ...

Metal Supermarkets - Atlanta (South)

Be Seen First

Inside Sales Associate

Atlanta, GA · On-site

$16 - $18/hr

Support sales goals by maintaining stock control, monitoring margins, and ensuring customers return ... Associate / Customer Service Representative to join our team. Known worldwide as The Convenience ...

Arrow ECS

Customer Support Associate

Alpharetta, GA · On-site

$20 - $25/hr

Customer Support Associate Arrow Electronics is a global provider of products, services, and ... Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization ...

Carmax

Supply Associate

Villa Rica, GA · On-site

$17.58/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

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Showing results 21-40

All JobsCustomer Return Associate JobsCustomer Return Associate Jobs in Atlanta, GA

Customer Return Associate information

See Atlanta, GA salary details

$8

$16

$26

How much do customer return associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer return associate in Atlanta, GA is $16.48, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.51 per hour, depending on experience, location, and employer.

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

What is a customer return associate?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are some common challenges faced by customer return associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What are the key skills and qualifications needed to thrive as a customer return associate?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.
What are popular job titles related to Customer Return Associate jobs in Atlanta, GA? For Customer Return Associate jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Customer Return Associate jobs in Atlanta, GA look for? The top searched job categories for Customer Return Associate jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Customer Return Associate jobs? Cities near Atlanta, GA with the most Customer Return Associate job openings:
Customer Return Associate jobs near you
Infographic showing various Customer Return Associate job openings in Atlanta, GA as of August 2026, with employment types broken down into 65% Full Time, 19% Part Time, and 16% Temporary. Highlights an 84% In-person, and 16% Hybrid job distribution, with an average salary of $34,280 per year, or $16.5 per hour.

CSR WAREHOUSE ASSOICATE II - SSC

Mohawk Industries

Duluth, GA

$14.75 - $17.50/hr

Full-time

Medical, Dental, Life, Retirement

Re-posted 27 days ago

Job description

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Dal-Tile is currently seeking an exceptional CSR Warehouse Associate II to join our TEAM! As the CSR Warehouse Associate II, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.

Primary Objective

To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Performs a variety of material handling duties associated with the warehouse. Process sales orders and resolve customer product or service issues as needed.

Primary Function and Scope

  • Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conduct daily cycle counts.

  • Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments and stock material, processing customer returns, and notifying management of damaged shipments for freight claims.

  • Operates forklift equipment.

  • Provides customer account management, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.

  • Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).

  • Responsible for keying in orders, processing faxes, and preparing reports.

  • Interfaces with various groups, including but not limited to internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.

  • Participates in special projects and performs additional duties as required.

Experience and Knowledge Required

  • High School Diploma or GED equivalency required.

  • 1 or more years customer service experience.

  • Certified Forklift Operator.

  • Focus on customer account management preferred.

  • Prior tile industry knowledge is preferred.

  • 3+ years of previous warehouse experience preferred.

Competencies

Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem-solving skills required. Ability to demonstrate strong interpersonal relationship building skills. Must have a moderate level of computer skills in Word and Excel.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.  Examples include:  Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.

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