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Customer Retention Associate Jobs in Atlanta, GA

Werfen

Associate Field Service Engineer

Atlanta, GA

Overview Job Summary The Associate Field Service Engineer builds and maintains relationships with customers to retain North American customer install base while performing thorough installations ...

Werfen

Associate Field Service Engineer

Atlanta, GA · On-site

Overview Job Summary The Associate Field Service Engineer builds and maintains relationships with customers to retain North American customer install base while performing thorough installations ...

Werfen

Associate Field Service Engineer

Atlanta, GA · On-site

Overview Job Summary The Associate Field Service Engineer builds and maintains relationships with customers to retain North American customer install base while performing thorough installations ...

Werfen

Associate Field Service Engineer

Atlanta, GA

Job Summary The Associate Field Service Engineer builds and maintains relationships with customers to retain North American customer install base while performing thorough installations, repairs ...

Werfen

Associate Field Service Engineer

Atlanta, GA · On-site

Overview Job Summary The Associate Field Service Engineer builds and maintains relationships with customers to retain North American customer install base while performing thorough installations ...

Hertz

Customer Service Associate

Atlanta, GA · On-site

$15/hr

The Customer Experience Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent ...

Bodybar Pilates

Lead Sales Associate

Alpharetta, GA · On-site

$17 - $19/hr

Positively impact customer retention and minimize attrition by monitoring client attandance, and ... sales associates. Check out our Pilates studio jobs to get started. We can't wait to meet you!

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Customer Retention Associate information

See Atlanta, GA salary details

$8

$16

$26

How much do customer retention associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer retention associate in Atlanta, GA is $16.48, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.51 per hour, depending on experience, location, and employer.

What does a customer retention associate do?

A Customer Retention Associate is responsible for maintaining and strengthening relationships with existing customers to reduce churn and increase loyalty. Their main duties include addressing customer concerns, resolving issues, and providing personalized solutions to encourage customers to continue using the company’s products or services. They may also analyze customer feedback, identify reasons for dissatisfaction, and work with other departments to improve the overall customer experience. Ultimately, their goal is to ensure customers are satisfied and remain loyal to the brand.

How does a customer retention associate typically collaborate with other departments to improve customer satisfaction?

Customer Retention Associates frequently work alongside teams such as sales, customer support, and product development to identify and address customer concerns. They communicate customer feedback and trends to these departments, helping to inform service improvements and resolve recurring issues. Regular meetings and shared reporting tools are common practices to ensure alignment and foster a collaborative approach to enhancing the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer retention associate, and why are they important?

To excel as a Customer Retention Associate, you need strong communication skills, a solid understanding of customer service principles, and often a background in business or marketing. Familiarity with CRM software like Salesforce, customer analytics tools, and sometimes certifications in customer experience management are typical for the role. Exceptional problem-solving abilities, empathy, and persuasive negotiation skills help you build lasting relationships with clients. These capabilities are essential for minimizing customer churn and maintaining steady business growth through positive customer experiences.

What is the difference between Customer Retention Associate vs Customer Service Representative?

AspectCustomer Retention AssociateCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnHandling customer inquiries and resolving issues
Skills NeededCommunication, relationship management, problem-solvingCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, customer successCall centers, support desks, retail
Common CertificationsCustomer service, CRM toolsCustomer service, communication skills

While both roles involve direct customer interaction, a Customer Retention Associate primarily focuses on maintaining existing customer relationships and reducing churn, often working closely with sales and account management teams. In contrast, a Customer Service Representative handles day-to-day customer inquiries and issues, providing support and troubleshooting. Both roles require strong communication skills, but the retention role emphasizes relationship-building to foster loyalty.

What is a customer retention associate?

A customer retention associate is a professional responsible for maintaining relationships with existing customers to encourage repeat business and loyalty. They often use communication skills, customer data analysis, and CRM tools to address customer needs and resolve issues, supporting the company's retention strategies.

What are the most commonly searched types of Customer Retention jobs in Atlanta, GA?

The most popular types of Customer Retention jobs in Atlanta, GA are:

Customer Retention Associate jobs near you

Insurance Sales Associate

Comparion Insurance Agency

Douglasville, GA • On-site

$46K/yr

Full-time

Re-posted 15 days ago

Job description

Description
We are looking for an Insurance Sales Associate to join our team in our Peachtree City, Douglasville, and Atlanta Georgia office. This is not a remote position and is an IN-Office role.
This is a full-time role with business working hours.
We're Hiring Immediately!
As an Insurance Sales Associate, you will work alongside with and support a Comparion Insurance Sales Agent in profitable growth through new business sales and customer retention. Your ability to listen and empathize are key in being the initial contact for our customers. Success in this role will require building a strong local network and in-person relationship in the community.
Working for Comparion Insurance Agency, a Liberty Mutual company, means working for a company that's committed to advancing an inclusive environment. We do that through leadership development programs aimed at advancing, engaging, and retaining under-represented talent and our Employee Resource Groups, which strengthen our inclusive workplace, enhance personal development, and provide ways for employees to connect, learn and engage.
Ready to find out what it means to work for an agency that is backed by Liberty Mutual-a Fortune 100 company that's committed to putting people first, acting responsibly and making things better?
Responsibilities:
  • Utilize consultative sales techniques to prospect and initiate new business sales.
  • Assists in the processing of new business, including contacting customers to finalize sales and service transactions.
  • Identifies cross selling opportunities for Sales Agent.
  • Contributes to and executes a marketing plan with the Sales Agent.
  • Identifies mass marketing prospects through existing book of business and community prospecting opportunities.
  • Meet monthly goals for new business sales.
  • Completes follow-ups on new policies in order to keep retention level high and capitalize cross-selling opportunities.
  • Coordinates activities with other departments to ensure quality customer service
  • Acts as initial contact in addressing customer concerns regarding establishment of policies and new account status.
  • Unlicensed candidates will be enrolled in a new hire training class once they begin working for Comparion. The training includes a licensing training program in which Comparion covers the cost of training materials and exam fees.

External Qualifications
  • High School Degree
  • 1-2 years of relevant sales experience preferred
  • Exceptional written and verbal communication skills
  • Ability to handle common objections and educate customers in a consultative manner
  • Demonstrated self-starter, motivated to learn and grow in a professional sales organization
  • Professional business acumen, strong presence and confidence
  • Resourceful team player that can contribute and accept new ideas
  • A state insurance license-or willingness to earn one with training and support-in Property & Casualty, and Life

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

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